Customer Experience Assistant Job at 360 Resourcing Solutions (Bristol)

Customer Experience Advisor

Join our global team as a Customer Experience Advisor! Deliver exceptional servi...

Location

India , Bengaluru

Salary:

375000.00 INR / Year

Bark

Expiration Date

Until further notice

Requirements

Minimum 1 year of experience in a customer-facing role supporting international customers via phone and email
Experience with customer service software is a plus
we use Zendesk
Ability to build strong rapport quickly and confidently with customers
A driven self-starter, self-motivated with a great work ethic
Confident in handling diverse queries, able to easily adapt to any given situation
The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark
Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls, and admin
Exceptional attention to detail and follow-through
Have outstanding written and verbal communication skills in English, with attention to detail, and the ability to write confidently and accurately

Job Responsibility

Be the first line of communication for professionals and customers in UK & US
Handle inbound and outbound queries via phone, emails and chat from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented
Identify sales opportunities and contribute to revenue growth by offering relevant services and upgrades
Be a product & customer expert, assisting new and existing professionals with any queries that they may have
Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business
Solve technical issues and support the development of our platform and products by providing vital feedback to the broader business
Work in line with performance metrics of the Global Customer Experience: Productivity and Quality of interactions, along with CSAT and Online Time

What we offer

5 days work week with 2 week-off days
Competitive salary: ₹3.75 LPA (plus sales commissions and shift allowances as applicable)
One-way cab facility
33+ paid days off annually
Quarterly team socials
Access to Learning & Development programs and personal L&D budget
An annual Learning & Development budget to spend on courses, training, or other resources that support your professional development
Access to Oliva, a leading mental health and wellbeing platform, offering personalised support when you need it
Insurances - Family Floater Mediclaim, Employee Personal Accident and Employee Term Life
Enhanced Cult.fit membership for all employees with access to mental health courses and fitness classes

Fulltime

Customer Experience Analyst

This role elevates customer satisfaction, strengthens loyalty, and improves over...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Master’s degree
Bachelor’s degree and 6 months of experience
Associate’s degree and 2 years of experience
Proficiency English language
Customer Experience Management
Journey Mapping & Process Design
End-to-End OTC Process Knowledge
Customer-Centric Mindset & Service Orientation
Problem-Solving & Critical Thinking
Proactive Risk Identification & Mitigation

Job Responsibility

Build and maintain strong customer relationships to proactively understand evolving needs and expectations
Continuously supervise customer sentiment across channels to identify patterns, difficulties, and opportunities for service enhancement
Develop and manage feedback listening posts across the customer journey to gather actionable insights
Handle escalated inquiries through phone, email, and digital channels, ensuring timely, accurate, and customer-focused resolution
Document controlled operational procedures, SOPs, and customer interactions including compliments, complaints, and technical issues
Serve as a subject matter expert for OTC and service processes, ensuring operational documentation remains current, compliant, and reflective of standard processes
Support process improvement initiatives, including user acceptance testing (UAT) for system upgrades and new digital tools
Assist in troubleshooting operational challenges that impact customer experience or service reliability
Collect, track, and analyze customer feedback, performance metrics, and service data to generate insights and improvement recommendations
Prepare and support monthly and quarterly reporting on CX analytics, KPIs, and experience trends

What we offer

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

Customer Experience Specialist

The Singapore Office of CloserStill Media (CSM) is seeking a proactive and custo...

Location

Singapore , Singapore

Salary:

Not provided

CloserStill Media

Expiration Date

Until further notice

Requirements

1-2 years in a corporate customer-facing role with administrative experience
Fluency in English and Mandarin Chinese (professional written and spoken skills)
Strong organisational skills with the ability to multitask and manage multiple customer requests efficiently
Excellent interpersonal and communication skills, with a customer-focused mindset
Strong team player with the ability to work collaboratively with cross-functional teams
Comfortable to work in a fast-paced environment and handle multiple tasks simultaneously
Detail-oriented with a problem-solving attitude
Demonstrated desire for continuous learning and improvement
Willing to adopt new digital platforms

Job Responsibility

Serve as the main point of contact for customers
Positively influence the customer journey by delivering a consistent and effortless experience to clients from point of sale through to post-event communications
Responsible for onboarding customers to our digital platforms, monitoring their activity and progress, whilst ensuring they meet all key deadlines and requirements
Manage the onboarding of sponsors and exhibitors, verifying data accuracy across CRM and digital platforms while tracking and reporting key metrics
Develop and manage exhibitor communications via a multi-channel approach including EDMs, event app, WhatsApp and WeChat
Oversee the shared inbox, handling enquiries efficiently, ensuring all actions are tracked for full team visibility
Create a variety of templates for various exhibitor educational resources, including documents, videos, and webinars
Oversee the VIP Nomination Programme, including the review of submissions, communications, and coordination with internal teams
Deliver 1:1 client support through calls, ensuring a positive and professional experience
Manage and securely share data in compliance with GDPR and PDPA guidelines, ensuring accuracy and diligence

Fulltime

Customer Experience Advisor

Join our global team as a Customer Experience Advisor! Deliver exceptional servi...

Location

India , Bengaluru

Salary:

350000.00 INR / Year

Bark

Expiration Date

Until further notice

Requirements

Excellent written and spoken English
Good knowledge about using a laptop/computer with above-average typing skills
Experience in an International process
Experience in handling both calls and emails

Job Responsibility

First point of contact for our professionals & customers
Be a product expert, assisting new and existing professionals with any queries that they may have
Responding to emails from our professionals and resolving their queries promptly
Replying to emails using the Zendesk ticketing system
Ability to handle unresolved questions from customers
To ensure satisfactory resolution of various issues
Ensuring high service delivery & customer satisfaction levels

What we offer

Performance-based bonus payouts and shift allowances (as applicable)
Two-way cab facility (For night shifts)
33+ paid days off annually
Quarterly team socials
Access to Learning & Development programs
Work with a collaborative and supportive team
Opportunities for career growth and advancement
Healthcare insurance for you, with the option to upgrade for family coverage

Fulltime

Workspaces & Experiences Assistant

Keep the heartbeat of Aledade's dynamic headquarters running smoothly while crea...

Location

United States , Bethesda

Salary:

51000.00 - 63000.00 USD / Year

Aledade, Inc.

Expiration Date

Until further notice

Requirements

2+ years of relevant working experience, including experience as an Office or Banquet assistant
Bachelor’s Degree in a relevant field
Ability to work full time in Bethesda office with flexibility to occasionally work outside of core business hours
In-depth understanding of office management and daily operations
Strong team-centric focus and bias towards action, partnering with fellow Workspaces Assistant to meet company goals
Hands on experience with Google Suite
Working knowledge of office equipment, like printers and fax machines
Excellent verbal and written communication skills
Strong organizational and time-management skills
Attention to detail and problem-solving skills

Job Responsibility

Assist with a range of duties associated with the smooth daily operations of Aledade’s HQ/Event venue, such as: welcoming remote-first colleagues and visitors to office, maintenance and stocking of pantry supplies and amenities, processing incoming and outgoing mail and packages, ordering and setting up catering, and ensuring the space is welcoming, tidy, and well organized, setting up and breaking down conference rooms, printing name badges, ordering and setting up swag items
Research and order catering and supplies and making recommendations about next steps to the Events Lead, utilizing quantitative and qualitative data
Support the Director of Workspaces & Experiences as needed to execute on the vision for each event to ensure success

What we offer

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options

Fulltime

Customer Service Assistant

IKEA Cardiff invites enthusiastic and friendly people to join the Customer Relat...

Location

United Kingdom , Cardiff

Salary:

12.60 GBP / Hour

IKEA

Expiration Date

Until further notice

Requirements

Experience of working in a team environment
passion for learning
enthusiasm for offering a superb customer experience
fast-paced role willingness to serve many customers.

Job Responsibility

Support in After Sales / Customer Returns area
resolve issues and process refunds/returns
aim to create a positive experience for customers
work together with colleagues in other functions
greet customers
assist customers in check-outs and returns desk
support customers at tills and self-serve scanning area
build loyalty by listening and offering informed solutions.

What we offer

15% IKEA discount
discount portal for High Street retailers
life assurance of 4 times pay
enhanced statutory pension contributions
interest-free loans
end-of-year gift
family-friendly policies and benefits
growth opportunities.

Parttime

Customer Experience Specialist

Step into a role where you are the face of first-class service. As an Avis First...

Location

United States , Kansas City

Salary:

19.50 USD / Hour

avis budget group

Expiration Date

Until further notice

Requirements

Minimum 1 year experience in a customer service role, preferably hospitality or car rental
Professional, friendly demeanor with a focus on customer satisfaction
Strong verbal and written communication skills
Technologically proficient and comfortable using various mobile devices
Valid Driver’s License
Must be 18 years of age and legally authorized to work in the United States
Ability to work in a fast-paced environment with strong multitasking and organizational skills
Flexibility to work various hours not limited to evenings, weekends and holidays
Willingness to work outdoors in all weather conditions
On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely

Job Responsibility

Act as the front-line customer experience specialist for our valued Avis First customers, ensuring a seamless, personalized experience from delivery to collection
Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction
Provide a premium customer experience by delivering vehicles directly to customers
Collaborate with team members and management to coordinate timely vehicle delivery and collection
Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle

What we offer

Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
On-the-job training
Paid time off
Medical, Dental and Other Insurance
Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
Retirement benefits (401k)
Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

Parttime

Customer Experience Specialist

Step into a role where you are the face of first-class service. As an Avis First...

Location

United States , Norfolk

Salary:

15.50 USD / Hour

avis budget group

Expiration Date

Until further notice

Requirements

Minimum 1 year experience in a customer service role, preferably hospitality or car rental
Professional, friendly demeanor with a focus on customer satisfaction
Strong verbal and written communication skills
Technologically proficient and comfortable using various mobile devices
Valid Driver’s License
Must be 18 years of age and legally authorized to work in the United States
Ability to work in a fast-paced environment with strong multitasking and organizational skills
Flexibility to work various hours not limited to evenings, weekends and holidays
Willingness to work outdoors in all weather conditions
On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely

Job Responsibility

Act as the front-line customer experience specialist for our valued Avis First customers, ensuring a seamless, personalized experience from delivery to collection
Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction
Provide a premium customer experience by delivering vehicles directly to customers
Collaborate with team members and management to coordinate timely vehicle delivery and collection
Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle

What we offer

Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
On-the-job training
Paid time off
Medical, Dental and Other Insurance
Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
Retirement benefits (401k)
Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

Parttime

Select Country

Customer Experience Assistant

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?