Customer Experience Apprentice Jobs

Qualis Group Limited

Location:
United Kingdom, Loughton, Essex

Category:
Customer Service

Contract Type:
Not provided

Salary:

13500.00 GBP / Year

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Job Description:

A unique opportunity has arisen for an enthusiastic apprentice to begin their journey with us at Qualis as an Customer Experience Apprentice. This exciting role includes a part-time Level 3 course which will require attending college once a week. The apprenticeship course ranges between 12 to 15 months. You will be mentored and supported by one of our highly experienced managers during the apprenticeship. This is a great opportunity to earn while you learn and become part of our Customer Experience team.

Job Responsibility:

Learning all aspects of our evolving Customer Service Centre
Gaining knowledge of various ICT systems
Understanding complaint handling process and monitoring
Reviewing customer feedback and analysing trends
Learning how to plan repairs works and organise operative diaries
Improving our customer experience and service
General administration

Requirements:

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
GCSE or equivalent English, Maths (Grade 4 and above) desirable

What we offer:

Opportunity to earn a performance related cash bonus of up 15% of salary
Pension scheme contributions set at 7% of salary
Life Insurance cover at 4 x your annual salary
Private healthcare
25 days a year holiday, plus bank holidays

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Experience Apprentice