Customer experience and operations analyst coordinator Job at Randstad (Saint-Laurent)

Customer Experience Manager

As Customer Experience Manager, you will lead a growing team of Customer Experie...

Location

United States

Salary:

104000.00 - 121000.00 USD / Year

Avanos

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent relevant experience
7+ years of progressive customer service or experience leadership
At least 3 years managing direct reports
Proven success in driving customer satisfaction initiatives and managing escalations at scale
Strong knowledge of SAP (Order-to-Cash), Salesforce.com (Service Cloud), and customer experience metrics

Job Responsibility

Lead, coach, and develop a team of Customer Experience Analysts who serve as escalation points for both commercial and patient service operations
Establish performance standards, define measurable goals, and ensure team alignment with department KPIs and strategic objectives
Foster a culture of collaboration, ownership, and customer-first problem solving
Define the short- and long-term vision for customer experience excellence within the Service Center and Patient Care channels
Drive consistency in the way customer issues are escalated, diagnosed, resolved, and analyzed
Champion a proactive experience model by identifying root causes and implementing scalable improvements
Collaborate with key stakeholders across Sales, Planning, Marketing, Distribution, IT, and Compliance to advocate for the voice of the customer
Participate in strategic corporate initiatives such as product launches, acquisitions, and system enhancements
Support continuous improvement by embedding feedback loops and customer insights into internal planning
Develop and monitor real-time metrics for customer effort, NPS, and issue resolution

What we offer

Incentive compensation program
Comprehensive and competitive range of benefits
Health care benefits
Retirement plans
Work/life benefits
Generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting
Benefits on day 1
Free onsite gym
Onsite cafeteria
Uncapped sales commissions

Customer Experience (CX) Director

My client is seeking an experienced Customer Experience (CX) Director to lead la...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Salt

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Experience, Service Design, Customer Strategy, or related fields
Saudi market experience is essential, with strong understanding of local customer behavior, regulatory environments, and sector landscape (e.g., government, financial services, telco, retail, or tourism)
Experience working in a top-tier consulting firm or leading CX transformations in large organizations
Demonstrated ability to manage senior stakeholders and executive-level engagement
Track record of delivering large-scale CX, digital transformation, or omnichannel strategy programs
Strong commercial acumen and experience with business development
Fluent in English
Arabic proficiency strongly preferred

Job Responsibility

Lead end-to-end CX transformation programs, from diagnostic and strategy design to implementation and value realization
Serve as a trusted advisor to senior client stakeholders, including C-level executives and government leaders
Oversee the development of customer journeys, service blueprints, personas, and experience design frameworks
Ensure delivery excellence across engagements, maintaining high-quality standards and adherence to project timelines and budgets
Develop CX strategies aligned with Vision 2030 priorities, local customer expectations, and sector-specific dynamics
Drive thought leadership on emerging CX trends, digital experience, data-driven personalization, and service design innovation
Contribute to internal capability building, including frameworks, methodologies, and CX tools
Identify and cultivate new business opportunities within the Saudi market
Lead proposal development, pitch presentations, and commercial negotiations
Build and maintain strong relationships across key client accounts and government entities

Fulltime

Cs Operations Analyst

The CS Operations Analyst is a critical function responsible for driving efficie...

Location

Philippines , Makati City

Salary:

Not provided

Alida

Expiration Date

Until further notice

Requirements

Comfortable working both in an agile environment and/or with strong processes in place depending on the needs of the business
Advanced skills with Excel/Google Sheets is required (complex formulas, charting, pivot tables), along with basic proficiency with statistics and data analysis
Experience with Zendesk, Salesforce, AI tools, and business intelligence tools would be an asset
Growth mindset is a must: being proactive and eager to learn emerging and new technologies and skills while approaching challenges as opportunities for growth, and setbacks as valuable learning experiences
Minimum of 2+ years in equivalent or similar roles

Job Responsibility

Extract and analyze customer research programs and Alida platform data
Interpret data to identify trends and make recommendations based on the insights gathered
Have a high attention to detail for creating and populating customer-ready reports and presentation templates
Closely collaborate with stakeholders across the global Alida organization with a focus on the Customer Success and Customer Experience organization
Become proficient in Alida’s product suite, client-specific use cases, and industry best practices
Improve workflows within the CX Operations team which may include data analysis methodologies, presentation templates, and workflow enhancements
Coordinate ad-hoc projects by understanding scope of work, breaking down tasks, setting/prioritizing deadlines, and communicating delivery progress to stakeholders

What we offer

Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry
Best-in-class company paid benefits for you and your family
Recognized as one of the Best Workplaces™ in British Columbia for 2024 by Great Place to Work
Recognized in 2023 as one of the Best Workplaces for Women®
Recognized as a Top Employer by British Columbia's Top Employers 2023

Fulltime

Customer Service Analyst

Entry-level position responsible for assisting in customer related activities an...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bilingual proficiency in Spanish and English (oral and written) required
additional European languages (e.g., Italian, German) preferred
Excellent verbal and written communication skills with proven experience in a business or financial environment
Superior investigative and analytical skills including ability to understand and interpret statistics and metrics
Proven ability in problem-solving and crisis management
Exceptional planning, organizational, time management, and prioritization skills
Highly accountable, self-reliant, and results-oriented with ability to influence stakeholders
Demonstrated experience in driving process improvements
Strong influencing and persuasion skills capable of engaging effectively with colleagues and clients

Job Responsibility

Manage portfolio of high-profile clients ensuring timely and professional resolution of all queries and issues
Proactively identify, investigate, and resolve client problems collaborating with internal teams and escalating when necessary
Drive client satisfaction through regular proactive engagement, calls, visits, and clear communication on critical updates
Provide and analyze client performance data (MIS/scorecards) to enhance productivity and promote self-service solutions
Initiate and support digitization projects focused on query reduction and increased adoption of self-service tools
Coordinate special transactions (e.g., mergers, acquisitions) and ensure adherence to all departmental standards, KPIs, and robust control environment
Maintain up-to-date knowledge of market and regulatory requirements impacting client portfolio
Ensure comprehensive logging and management of all client interactions within designated service tracking system
Provide comprehensive guidance and support to clients on both global and local payment procedures via phone and email
Act as language resource for Top 650 clients providing support in Spanish to facilitate effective communication and expedite issue resolution

What we offer

Competitive base salary (annually reviewed)
Business casual workplace
Hybrid working model (up to 2 days working at home per week)
Benefits supporting well-being, living well and saving well
Inclusive workplace environment

Fulltime

Data Operations Analyst - Instawork Robotics

Instawork’s on-demand labor marketplace is uniquely valuable for robotics and ph...

Location

United States , San Francisco

Salary:

100000.00 - 140000.00 USD / Year

Instawork

Expiration Date

Until further notice

Requirements

An early career professional, with between 1 and 5 years of work experience
Analytical, with proficiency in spreadsheet-based data analysis and experience or a willingness to learn SQL and other data tools
A builder who is excited to use AI tools to create custom solutions for internal and external customers
A Problem-Solver who enjoys tackling challenges and is motivated to find efficient solutions. You're organized, detail-oriented, and not afraid to ask questions to get to the root of a problem
A fast learner who is eager to work on the frontiers of robotics

Job Responsibility

Analyze Feature Performance - Assist in monitoring and communicating the performance of our data collection efforts by tracking key metrics, analyzing user behavior, and summarizing insights for the team
Champion the User Experience - Be a voice for our users. You'll help gather, organize, and analyze user feedback from various channels to inform the product roadmap
Pro activation and coordination - Organize, train, and problem-solve on behalf of the Instawork Pros performing data collection activities
Cross-Functional Collaboration - Work closely with robotics leadership, other members of the data ops team, QA, and engineering to ensure alignment from concept to deployment

What we offer

Variety of medical, dental, and vision plans with coverage beginning on the date of hire
Flexible paid time off
At least 8 paid company holidays annually
Phone stipend
Commuter stipend
Supplemental pay on qualified leaves
Employee health savings accounts (HSA) contribution
Flexible spending plans
401K plan
Perkspot - discount program through Lumity

Fulltime

Laboratory Analyst & Operations Administrator

As the Laboratory Analyst & Operations Administrator, you will support the day t...

Location

Ireland , Athy

Salary:

Not provided

AXEREAL SCA

Expiration Date

Until further notice

Requirements

Degree in Food Science, Chemistry, Biology, or related discipline
Experience in laboratory operations including equipment calibration, chemical stock management, and sample analysis
Knowledge of food safety and compliance standards (HACCP, GMP, ISO)
Proficiency in data management systems such as JDE and MAPPS
Experience in quality testing methods for malt and barley (e.g., COA generation, intake testing)
Strong communication skills for daily meetings, audits, and customer interactions
Organizational and administrative ability to manage data, generate POs, and support stock management
Attention to detail to ensure compliance, testing accuracy, and reliable reporting
Ability to work collaboratively with production, commercial, and supply chain teams
Problem-solving mindset demonstrated through participation in RCFAs and quality investigations

Job Responsibility

Support the day to day running of the lab and the coordination of intake operations prior to, during and post-harvest
Ensure all lab equipment is maintained, cleaned and tested appropriately
Assist the Production Manager with tasks such as plant and process checks, administration, BOPEX meetings, preparation and participation in other audits and site visits
Work closely with Plant & Production Manager to ensure health & safety is the top priority on site
Collaborate with Production Manager and Quality Team to maintain food safety compliance
Support monthly due diligence testing program to uphold compliance standards
Participation in RCFAs (Root Cause Failure Analysis)
Conduct GEMBA walks to monitor workplace practices and safety
Day-to-day running of the lab ensuring smooth operations
Support malt analysis & COA generation (Certificates of Analysis)

What we offer

Attractive salary and benefits package
Career opportunities internationally
Focus on flexibility, inclusion, collaboration and health and wellbeing

Fulltime

Laboratory Analyst & Operations Administrator

As the Laboratory Analyst & Operations Administrator, you will support the day t...

Location

Ireland , Athy

Salary:

Not provided

AXEREAL SCA

Expiration Date

Until further notice

Requirements

Degree in Food Science, Chemistry, Biology, or related discipline
Experience in laboratory operations including equipment calibration, chemical stock management, and sample analysis
Knowledge of food safety and compliance standards (HACCP, GMP, ISO)
Proficiency in data management systems such as JDE and MAPPS
Experience in quality testing methods for malt and barley (e.g., COA generation, intake testing)
Strong communication skills for daily meetings, audits, and customer interactions
Organizational and administrative ability to manage data, generate POs, and support stock management
Attention to detail to ensure compliance, testing accuracy, and reliable reporting
Ability to work collaboratively with production, commercial, and supply chain teams
Problem-solving mindset demonstrated through participation in RCFAs and quality investigations

Job Responsibility

Work closely with Plant & Production Manager to ensure health & safety is the top priority on site
Collaborate with Production Manager and Quality Team to maintain food safety compliance
Support monthly due diligence testing program to uphold compliance standards
Participation in RCFAs (Root Cause Failure Analysis)
Conduct GEMBA walks to monitor workplace practices and safety
Day-to-day running of the lab ensuring smooth operations
Support malt analysis & COA generation (Certificates of Analysis)
Maintain, clean, and test all lab equipment regularly
Assist with department samples for standardisation
Ensure process machines are calibrated and fit for use (e.g., Agri Check, FOSS 1241)

What we offer

attractive salary and benefits package
career opportunities internationally
focusing on flexibility, inclusion, collaboration and health and wellbeing

Fulltime

Analyst 2, Finance Operations (US - Rebates)

As Accounts Receivable Analyst 2, he is the focal person of all rebates programs...

Location

Philippines , Biñan

Salary:

Not provided

Sandisk

Expiration Date

Until further notice

Requirements

Worked in SSC or BPO environment
Accounts Receivable background or experience
Can work on a night shift
Oracle and or SAP experienced
Excellent written and oral communication, interpersonal and relational skills, with the ability to quickly develop relationships of trust and confidence with a variety of people and personalities, at all levels within an organization
Self-motivated with the ability to effectively multi-task and work collaboratively in a fast-paced, team environment
Strong active listening skills with the ability to ask thoughtful and probing questions to determine client needs
Ability to make clear, logical decisions based on facts, taking into consideration the big picture, long and short term effects, and exercising sound judgment when handling complaints, confidential and sensitive issues
Demonstrated ability to deliver consistent positive results through influencing, coordinating and managing the efforts of others

Job Responsibility

Focal point for global rebate programs & rebate bulletin
Load system data required to calculate earned credits
Analyze distributor deductions and reconcile to pricing earned rebate credits and resolve disputes / discrepancies
Responsible for timely communication of credit memos and contract notices
Helps perform necessary activities
prepare reports and documents for monthly and quarterly close
Provide support and training to customers rebate submission process
Manage files, records, transactions and other office procedures and maintain audit trail
Ensure targets, measurements and service levels are met

Fulltime

Customer experience and operations analyst coordinator

Randstad

Location:
Canada , Saint-Laurent

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 03, 2026

Expiration:
February 08, 2026

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Customer experience and operations analyst coordinator

Randstad

Location:Canada , Saint-Laurent

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 03, 2026

Expiration:February 08, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Customer Experience Manager

Customer Experience (CX) Director

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Laboratory Analyst & Operations Administrator

Laboratory Analyst & Operations Administrator

Analyst 2, Finance Operations (US - Rebates)

Location:
Canada , Saint-Laurent

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
January 03, 2026

Expiration:
February 08, 2026