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Randstad Logo Randstad · IT - Administration

Customer Experience and Ecosystem Director

Japan, Tokyo 18000000.00 - 23000000.00 JPY / Year · Job Posted June 11, 2026
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Job Description

This is a leadership position focused on creating and implementing a comprehensive customer experience ecosystem for a company's obesity care market. The role involves designing and operationalizing both digital and non-digital solutions, collaborating with internal and external partners, and analyzing customer insights to drive business growth. The Director will also be responsible for team development, cross-functional collaboration, and aligning marketing initiatives with the overall ecosystem objectives.

Job Responsibility

  • Design and operationalize a comprehensive ecosystem of digital and non-digital solutions to support obesity care
  • Collaborate with internal teams and external partners to create and execute strategies for a holistic care ecosystem
  • Drive campaign activation and develop engagement with targeted customers
  • Analyze customer insights and track performance metrics to inform decision-making
  • Foster team development by mentoring and empowering members, while leading cross-functional collaboration

Requirements

  • A bachelor's degree in Marketing, Business Administration, or a related field is required, with a master's degree preferred
  • A minimum of 8 years of experience in commercial marketing or customer experience is needed, with a focus on driving business growth
  • Strong expertise in developing and reviewing commercial marketing campaigns from strategy to performance
  • At least 3 years of leadership experience managing cross-functional teams and complex marketing ecosystems
  • Fluency in both English and Japanese is required, along with strong relationship-building skills with stakeholders in global organizations

What we offer

  • 健康保険
  • 厚生年金保険
  • 雇用保険
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