Customer Experience Analyst, IKEA

IKEA

Location:
United States, College Park

Category:
Customer Service

Contract Type:
Employment contract

Salary:

22.77 - 32.50 USD / Hour

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Job Description:

You’ll be building a customer-centric culture by gathering customer feedback and providing insights to provide a simple, seamless and rewarding end-to-end journey for IKEA customers.

Job Responsibility:

Building a customer-centric culture by gathering customer feedback and providing insights
Using data from the customer feedback tool to inform and educate the retail store team
Providing customer insights & feedback around strengths, opportunities and following up on improvement action plans
Supporting IKEA events such as customer workshops, co-worker engagement activities and community outreach
Integrating customer insight and feedback into key decision-making processes
Presenting learnings and insights at store meetings and forums

Requirements:

2 years of experience working with multichannel customer journeys and customer support
Previous retail experience
Experience analyzing, planning and measuring performance

What we offer:

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment

Additional Information:

Job Posted:
May 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Experience Analyst