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Customer Experience Analyst

https://www.ikea.com Logo

IKEA

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Location:
United States, College Park

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

22.77 - 32.50 USD / Hour

Job Description:

You’ll be building a customer-centric culture by gathering customer feedback and providing insights to provide a simple, seamless and rewarding end-to-end journey for IKEA customers.

Job Responsibility:

  • Building a customer-centric culture by gathering customer feedback and providing insights
  • Using data from the customer feedback tool to inform and educate the retail store team
  • Providing customer insights & feedback around strengths, opportunities and following up on improvement action plans
  • Supporting IKEA events such as customer workshops, co-worker engagement activities and community outreach
  • Integrating customer insight and feedback into key decision-making processes
  • Presenting learnings and insights at store meetings and forums

Requirements:

  • 2 years of experience working with multichannel customer journeys and customer support
  • Previous retail experience
  • Experience analyzing, planning and measuring performance
What we offer:
  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
  • A fun and inclusive work environment

Additional Information:

Job Posted:
May 20, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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