CrawlJobs Logo
Harbinger Motors Logo Harbinger Motors · Customer Service

Customer Experience Analyst

United States, Garden Grove 70000.00 - 90000.00 USD / Year · Job Posted January 29, 2026
Apply Position
Job Link Share

Job Description

The CX Analyst supports the execution and measurement of Harbinger’s customer and dealer experience. This role focuses on running CX processes day-to-day, maintaining data and reporting, and ensuring visibility into customer feedback, delivery performance, and operational health. This is a hands-on, execution-oriented role that partners closely with the CX Manager and cross-functional teams.

Job Responsibility

  • Support execution of CX processes across dealer onboarding, vehicle delivery, service readiness, and customer handoffs
  • Maintain CX trackers, documentation, and workflows to ensure consistency and follow-through
  • Coordinate with internal teams and dealers to collect required forms, data, and feedback
  • Administer VOC programs (e.g., surveys, feedback collection, dealer inputs)
  • Analyze customer feedback, service data, and delivery metrics to identify trends and issues
  • Produce regular CX reports and dashboards for internal stakeholders
  • Assist with cross-functional CX initiatives by preparing analysis, documentation, and status updates
  • Identify gaps, inconsistencies, or emerging risks and escalate to the CX Manager
  • Support continuous improvement efforts through data, insights, and execution support
  • Maintain CX-related documentation, playbooks, and reference materials
  • Support training and onboarding efforts by ensuring materials are current and accessible

Requirements

  • 2–4+ years in Customer Experience, Operations, Analytics, or similar roles
  • Strong analytical and organizational skills with attention to detail
  • Comfortable working with data, trackers, and reporting tools
  • Clear written and verbal communication skills

Nice to have

  • Experience in automotive, logistics, fleet, hardware, or operationally complex environments
  • Familiarity with CX tools, CRM systems, or survey platforms
  • Experience supporting cross-functional operational initiatives

What we offer

  • Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
  • Early-stage Stock Options
  • Robust Retirement Savings (401k, HSA, FSA)
  • Generous Paid Time Off (PTO) & Parental Leave
  • Annual Vacation Bonus
  • Wellness & Fertility Benefits
  • Cell Phone Stipend
  • Complimentary Meals & Stocked Kitchens
Harbinger Motors - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Experience Analyst

8 matching positions

Customer Experience Analyst

Do you dream of an exciting role where your work will have a real impact on youn...
Location
Location
Colombia , Medellín
Salary
Salary:
Not provided
careers.ef.com Logo
EF Education First
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in international relations, Administration, Tourism and related fields
  • Knowledge in relevant software and customer relationship management (CRM) tools
  • Proficiency in English (additional language skills are a plus)
  • Ability to manage Office Package
  • Previous experience in a customer service role, preferably in a post-sales capacity
  • International experience is a plus
  • Familiarity with international travel procedures, visa processes
Job Responsibility
Job Responsibility
  • Payment Processing: Collect payments from customers and ensure accuracy and timeliness
  • Assist customers with various payment methods and address any payment-related concerns or issues
  • Next Steps and Pre-Departure Information: Communicate with customers to provide detailed information about the next steps after purchasing a language course
  • Guide customers through the required documentation, such as visa applications, medical forms, and insurance requirements
  • Ensure customers have a clear understanding of the pre-departure process, including necessary preparations and timelines
  • Visa Processes: Collaborate with customers to gather required visa documents and information
  • Assist customers in completing visa applications accurately and efficiently
  • Confirmation of Travel: Coordinate with customers to confirm travel arrangements, including flights, accommodation, and airport transfers
  • Ensure all necessary travel documents are provided to customers in a timely manner
  • Address any concerns or changes in travel plans, such as rescheduling or cancellations
  • Fulltime
Read More
Arrow Right

Customer Experience Analyst

This role elevates customer satisfaction, strengthens loyalty, and improves over...
Location
Location
Colombia , Bogota
Salary
Salary:
Not provided
amgen.com Logo
Amgen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master’s degree
  • Bachelor’s degree and 6 months of experience
  • Associate’s degree and 2 years of experience
  • Proficiency English language
  • Customer Experience Management
  • Journey Mapping & Process Design
  • End-to-End OTC Process Knowledge
  • Customer-Centric Mindset & Service Orientation
  • Problem-Solving & Critical Thinking
  • Proactive Risk Identification & Mitigation
Job Responsibility
Job Responsibility
  • Build and maintain strong customer relationships to proactively understand evolving needs and expectations
  • Continuously supervise customer sentiment across channels to identify patterns, difficulties, and opportunities for service enhancement
  • Develop and manage feedback listening posts across the customer journey to gather actionable insights
  • Handle escalated inquiries through phone, email, and digital channels, ensuring timely, accurate, and customer-focused resolution
  • Document controlled operational procedures, SOPs, and customer interactions including compliments, complaints, and technical issues
  • Serve as a subject matter expert for OTC and service processes, ensuring operational documentation remains current, compliant, and reflective of standard processes
  • Support process improvement initiatives, including user acceptance testing (UAT) for system upgrades and new digital tools
  • Assist in troubleshooting operational challenges that impact customer experience or service reliability
  • Collect, track, and analyze customer feedback, performance metrics, and service data to generate insights and improvement recommendations
  • Prepare and support monthly and quarterly reporting on CX analytics, KPIs, and experience trends
What we offer
What we offer
  • Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards
Read More
Arrow Right

Data Analyst, Customer Experience Analytics

The Customer Experience Analytics (CXA) team powers data-driven decision making ...
Location
Location
United States , Chicago, Illinois; New York, New York
Salary
Salary:
102000.00 - 125500.00 USD / Year
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years experience in data analytics, business intelligence, data engineering, or within a similar role
  • BA/BS Degree obtained
  • Experience with SQL
  • Experience with Tableau, PowerBI (or similar data visualization tools)
Job Responsibility
Job Responsibility
  • Conduct analyses on various projects to improve the experience of our customer interactions
  • Drive experimentation and insight generation in order to quantify the value of support and advise return on investment tradeoffs
  • Own data analysis and visualization, and communicate the outcomes/insights to various business partners to aid strategic decisions for improvements in support experience for riders
  • Quantity the impact and efficiency of new products and business processes
  • Develop analytical frameworks to support decision-making in the US&C
  • Build and maintain scalable data products
What we offer
What we offer
  • Uber's bonus program
  • equity award & other types of comp
  • 401(k) plan
  • various benefits
  • Fulltime
Read More
Arrow Right

Customer Experience Analyst Intern

At Bombardier, our employees work together to evolve mobility worldwide - one go...
Location
Location
United States , Tucson
Salary
Salary:
Not provided
bombardier.com Logo
Bombardier
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Currently working towards a bachelor’s or master’s degree (focus on Aviation, Business, Management, or Engineering preferred)
  • Available to work between the hours of 7am - 5pm, Monday - Friday (approximately 20-30 hours/week)
  • Strong proficiency with Microsoft Office (Outlook, Word, Excel)
  • Strong communication and organizational skills
  • Must be self-motivated and able to manage deadlines and multiple priorities
  • Strong attention to detail
Job Responsibility
Job Responsibility
  • Adhere to General Work Requirements
  • Analyze and compile data
  • Update and maintain databases
  • Assist with special projects that focus on delivering results against the business plan
  • Assist the Team with business analysis
  • Work as part of the Team to provide support to ensure reliability and efficiency with processes
  • Interface with Bombardier personnel to ensure consistent, practical, and effective solutions
  • Parttime
Read More
Arrow Right

Senior Customer Experience Analyst

As a Senior Customer Experience Analyst, you will be a key member of the Profess...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business Administration, Finance, or a related field, or equivalent practical experience
  • 5+ years of experience in an operations, business analyst, or project coordination role, preferably within a professional services or technology organization
  • Demonstrated experience with financial processes such as purchase requisitions, purchase order management, and cost tracking
  • Proficiency with Professional Services Automation (PSA) tools (e.g., Clarizen, NetSuite OpenAir) and CRM systems
  • Strong analytical skills with proven experience in creating reports and deriving actionable insights from data
Job Responsibility
Job Responsibility
  • Manage the end-to-end subcontractor purchase requisition process, including creating engagement letters, building purchase requests, and tracking approvals
  • Oversee supplier purchase order funds, collaborating with Professional Services managers to manage budgets and process requests for additional funding
  • Track and analyze subcontractor costs for the NAM region, providing regular and ad-hoc reporting to support strategic decision-making
  • Ensure data integrity by diligently updating systems and tools, such as the PSA tool (Clarizen), with required project and financial information
  • Collaborate with pre-sales teams by building and managing the review process for Statement of Works (SOWs) and service contracts
  • Support the project delivery team by creating and setting up projects within the PSA tool (Clarizen) to ensure a smooth handoff
  • Proactively identify and recommend opportunities for process improvements based on data analysis to enhance operational efficiency and service quality
  • Uphold and contribute to organizational standards to maintain high-quality service delivery and customer satisfaction
  • Fulltime
Read More
Arrow Right

Business Intelligence Analyst - Customer Experience and Insights

The Business Intelligence Analyst plays a central role in supporting business in...
Location
Location
Australia , Geelong; Melbourne
Salary
Salary:
Not provided
apm.net.au Logo
APM Employment Services
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience developing Business Intelligence reports and dashboards in Power BI and Excel using Power Query (M), DAX, VBA, and Excel formulas
  • Proficiency in SQL for data extraction, transformation, and consolidation across multiple complex datasets
  • Proven ability to develop robust data models and translate business requirements into actionable reporting solutions
  • Ability to translate insights into actionable recommendations that support strategic decisions and continuous improvement
Job Responsibility
Job Responsibility
  • Design, develop, and maintain scalable, user-friendly reporting and analytics solutions aligned with business and customer requirements, incorporating best practice design and user experience principles
  • Analyse reporting requirements to ensure metrics capture impact across all customer touchpoints and operational areas
  • Identify gaps in existing reports and implement improvements to provide actionable insights
  • Collaborate with Team Leaders and Operational Management to align reporting with workforce optimisation and customer experience goals
What we offer
What we offer
  • Flexible / hybrid working arrangements
  • Purchased additional annual leave
  • Private health discounts
  • Opportunity to grow your career
  • Great work-life balance
  • Extensive learning opportunities
  • Networking programs
  • Employee benefits
  • Fulltime
Read More
Arrow Right

Business Intelligence Analyst - Customer Experience and Insights

The Business Intelligence Analyst plays a central role in supporting business in...
Location
Location
Australia , Melbourne
Salary
Salary:
Not provided
apm.net.au Logo
APM Employment Services
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience developing Business Intelligence reports and dashboards in Power BI and Excel using Power Query (M), DAX, VBA, and Excel formulas
  • Proficiency in SQL for data extraction, transformation, and consolidation across multiple complex datasets
  • Proven ability to develop robust data models and translate business requirements into actionable reporting solutions
  • Ability to translate insights into actionable recommendations that support strategic decisions and continuous improvement
Job Responsibility
Job Responsibility
  • Design, develop, and maintain scalable, user-friendly reporting and analytics solutions aligned with business and customer requirements, incorporating best practice design and user experience principles
  • Analyse reporting requirements to ensure metrics capture impact across all customer touchpoints and operational areas
  • Identify gaps in existing reports and implement improvements to provide actionable insights
  • Collaborate with Team Leaders and Operational Management to align reporting with workforce optimisation and customer experience goals
What we offer
What we offer
  • Flexible / hybrid working arrangements
  • Purchased additional annual leave
  • Private health discounts
  • Opportunity to grow your career
  • Great work-life balance
  • Extensive learning opportunities
  • Networking programs
  • Employee benefits
  • Fulltime
Read More
Arrow Right

Graduate Analyst - Customer Experience & Marketing

Launch Your Career with Our Graduate Program; The Customer Experience & Marketin...
Location
Location
United States , Reston
Salary
Salary:
Not provided
https://www.volkswagen-group.com Logo
Volkswagen AG
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Applicant must have completed an undergraduate degree (minimum) within the past 1 months (December 2024 or later)
  • Preferred degree in Marketing, Communications, Business Administration, Digital Media, or related field
  • Graduate Program begins on July 27 2026. Applicant must be available to start on that date
  • Familiarity with design and collaboration tools such as Figma
  • Strong written and verbal communication skills
  • Ability to interpret data and translate insights into actionable strategies
  • Organizational and project management skills, with attention to detail
  • Proficiency in Microsoft Office (Excel, PowerPoint, Word)
  • Strong collaboration and cross-functional teamwork
  • Analytical thinking and problem-solving
Job Responsibility
Job Responsibility
  • Develop and document processes for assessing partnership and sponsorship opportunities
  • Research and evaluate new partnership opportunities to expand Volkswagen’s brand reach
  • Support planning, execution, and reporting for partnership activations, events, and campaigns
  • Assist in developing program KPIs, improving event processes, and ensuring cross-functional alignment
  • Support the rebranding and relaunch of merchandising programs and vendor onboarding processes
  • Coordinate administrative tasks such as budget support, event logistics, and departmental process optimization
  • Support the Volkswagen Dealer Digital Program (VWDDP) through webinar coordination, content development, and event execution
  • Monitor dealer advertising compliance, reviewing submissions and analyzing dealer media spend and performance
  • Contribute to the Dealer Marketing Program (DMP) by maintaining communications and tracking updates
  • Assist with development of the Monthly Media Overview (MMO) and coordination of partner meetings
Read More
Arrow Right