Customer Experience Analyst, IKEA

IKEA

Location:
United States, College Park

Category:
Customer Service

Contract Type:
Employment contract

Salary:

22.77 - 32.50 USD / Hour

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Job Description:

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

Job Responsibility:

Building a customer-centric culture by gathering customer feedback and providing insights to provide a simple, seamless and rewarding end-to-end journey for IKEA customers
Using data from the customer feedback tool to inform and educate the retail store team on the experiences of customers at each touchpoint
Providing customer insights & feedback around strengths, opportunities and following up on improvement action plans
Supporting IKEA events such as customer workshops, co-worker engagement activities and community outreach
Integrating customer insight and feedback into key decision-making processes
Presenting learnings and insights at store meetings and forums

Requirements:

2 years of experience working with multichannel customer journeys and customer support
Previous retail experience
Experience analyzing, planning and measuring performance

What we offer:

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment

Additional Information:

Job Posted:
July 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Experience Analyst