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The Customer Experience team is responsible for driving great user experience through order management, thoughtful problem-solving, and continuous improvement. In this role, you’ll get hands-on exposure to real user needs and learn how a fast-growing company operates day to day. As a Customer Experience Agent, you’ll help ensure customers receive their orders quickly and smoothly, and when something doesn’t go as planned, you’ll be on the front lines making it right. It’s an ideal starting point for building strong problem-solving skills, understanding how products scale, and growing your career in a dynamic marketplace environment.
Job Responsibility:
Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience
Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users
Work with other departments to troubleshoot, research and resolve open questions
Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
Requirements:
A bachelor’s degree (Graduating in Dec 2025 or by Summer 2026) in any field or equivalent practical experience
Strong communication skills, you can explain things clearly and compassionately
A customer-first attitude and a desire to solve problems with ownership
Ability to multitask and learn new systems quickly
A team player mindset with a drive to improve processes
Weekend availability required
Nice to have:
Internship or part-time experience in customer service, retail, hospitality, or support is preferred
Exposure to support tools (e.g., Zendesk, Intercom) is a plus
What we offer:
Generous Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care Benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement
401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work