Customer Experience Agent Job at Ramp (New York)

Customer Experience Agent

What You´ll Do: Sending and answering customer emails; Taking phone calls; Custo...

Location

Honduras , San Pedro Sula or Tegucigalpa

Salary:

Not provided

RemotivateJobs

Expiration Date

Until further notice

Requirements

Must be based in Honduras (San Pedro Sula or Tegucigalpa)
Advanced English level
Excellent communication and grammar skills (written and spoken)
Problem-solving and critical thinking skills
Customer service oriented
Excellent internet connection (10MBs minimum
must present speed test)

Job Responsibility

Sending and answering customer emails
Taking phone calls
Customer retention

What we offer

100% remote work
Excellent work environment
Career development opportunities
Competitive salary
Ultra flexible time off
50% discount on all our products

Fulltime

Customer Experience Agent

Ramp is hiring Customer Experience Agents to be the voice of Ramp for thousands ...

Location

United States , New York, NY; Denver, CO; Miami, FL; San Francisco, CA

Salary:

60000.00 - 70000.00 USD / Year

Ramp

Expiration Date

Until further notice

Requirements

Comfort and confidence on the phone as your primary support channel
Ability to work evenings, weekends, and some holidays
Strong customer focus with empathy under pressure
Excellent verbal and written communication
Ability to quickly learn Ramp’s platform and apply product knowledge
Strong analytical and problem-solving skills
Persistence in driving issues to resolution with internal teams
High reliability and professionalism in live support environments
Comfort working toward performance metrics in a results-driven role

Job Responsibility

Serve as the first line of support for Ramp Customers primarily over the phone, with additional coverage through email and chat
Troubleshoot customer issues by applying strong product knowledge, investigative skills, and critical thinking
Deliver accurate, empathetic, and efficient solutions in a fast-paced, high-volume environment
Take ownership of escalations, ensuring tickets move forward through the appropriate internal teams
Adapt quickly to new tools, product releases, and process changes, including AI-powered workflows
Meet and exceed key performance standards, including CSAT, QA, and speed-of-service metrics
Contribute to team knowledge by updating documentation, surfacing product feedback, and sharing customer insights to help Ramp improve and scale

What we offer

100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Unlimited AI token usage
Pet insurance
Centralized home-office equipment ordering for all employees

Fulltime

Customer Experience Agent

CitySprint is on a Fast track to become the UK’s leading courier services provid...

Location

United Kingdom , Bristol

Salary:

26500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strong verbal & written communication skills, with excellent attention to detail
Understanding of MS Office in particular
Remains objective, actively troubleshoot and pursues solutions when issues/problems occur
Able to work in a fast-paced environment
Strong problem-solving abilities with great attention to detail
Demonstrates effective time management skills and meets deadlines

Job Responsibility

Confidently deal with all incoming customer calls/emails/cases quickly, courteously and efficiently
Make bookings accurately, advising clients of suitable options to fit their requirements using multiple booking platforms
Proactively communicate delays to clients, utilising the client's tracking sheet to ensure they are kept informed, where applicable
Proactive use of Salesforce to note all touch points with resolution reasons to support detailed root cause analysis
Produce clear and concise reports in the appropriate format as required by the client
Monitor SLA performance to ensure targets are bring met
Handle queries and complaints via any contact channel and where possible ensure that we deliver first contact resolution
Ensure the CRM system is noted with all touch points and resolution reasons to support detailed root cause analysis
Collaborate effectively with all stakeholders Couriers, Service Centre Colleagues, Clients and Suppliers

What we offer

An impressive holiday allowance that rises in line with your years of service
Additional day off for your birthday so you can celebrate in style
Death in Service allowance to ensure your loved ones are provided for in the event of tragedy
Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave
Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school
Look after your wellbeing with access to a health and wellness program
Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards
Our ride to work scheme means you can keep fit while saving money

Fulltime

Customer Experience Agent

Ramp is hiring Customer Experience Agents in Denver to be the voice of Ramp for ...

Location

United States , Denver

Salary:

48000.00 - 70000.00 USD / Year

Ramp

Expiration Date

Until further notice

Requirements

Comfort and confidence on the phone as your primary support channel
Ability to work evenings, weekends, and some holidays
Strong customer focus with empathy under pressure
Excellent verbal and written communication
Ability to quickly learn Ramp’s platform and apply product knowledge
Strong analytical and problem-solving skills
Persistence in driving issues to resolution with internal teams
High reliability and professionalism in live support environments
Comfort working toward performance metrics in a results-driven role

Job Responsibility

Serve as the first line of support for Ramp Customers primarily over the phone, with additional coverage through email and chat
Troubleshoot customer issues by applying strong product knowledge, investigative skills, and critical thinking
Deliver accurate, empathetic, and efficient solutions in a fast-paced, high-volume environment
Take ownership of escalations, ensuring tickets move forward through the appropriate internal teams
Adapt quickly to new tools, product releases, and process changes, including AI-powered workflows
Meet and exceed key performance standards, including CSAT, QA, and speed-of-service metrics
Contribute to team knowledge by updating documentation, surfacing product feedback, and sharing customer insights to help Ramp improve and scale

What we offer

100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Unlimited AI token usage
Pet insurance
Centralized home-office equipment ordering for all employees

Fulltime

Customer Experience Agent

The Customer Experience team is responsible for driving the best possible user e...

Location

Ireland , Dublin

Salary:

35000.00 - 42500.00 EUR / Year

Whatnot

Expiration Date

Until further notice

Requirements

2+ years of support experience handling email and/or chat services
Weekend availability required
Fluent in English and German, with a deep understanding of the DACH market
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
Obsession with customers / being customer first / serving customers
Proactive problem-solver and process-improver

Job Responsibility

Interact with buyers and sellers with a customer first attitude ensuring a positive experience
Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
Work with other departments to troubleshoot, research and resolve open questions
Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

What we offer

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Pension plans internationally

Fulltime

Customer Experience Agent

The Customer Experience team is responsible for driving the best possible user e...

Location

United States , Phoenix

Salary:

27.04 - 31.85 USD / Hour

Whatnot

Expiration Date

Until further notice

Requirements

Open to overnight shift from 8pm-5am PST
2+ years of Support experience handling email and/or chat services
Weekend availability required
Understanding of E-commerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
Obsession with customers / being customer first / serving customers
Proactive problem-solver and process-improver
Bachelor's degree or college experience preferred

Job Responsibility

Interact with buyers and sellers with a customer first attitude ensuring a positive experience
Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users
Work with other departments to troubleshoot, research and resolve open questions
Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

What we offer

Offers Equity
Generous Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care Benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses

Fulltime

Customer Experience Agent

The Customer Experience team is responsible for driving the best possible user e...

Location

United States , Phoenix

Salary:

24.04 - 28.85 USD / Hour

Whatnot

Expiration Date

Until further notice

Requirements

Weekend availability required
2+ years of Support experience handling email and/or chat services
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
Obsession with customers / being customer first / serving customers
Proactive problem-solver and process-improver
Bachelor's degree or college experience preferred

Job Responsibility

Interact with buyers and sellers with a customer first attitude ensuring a positive experience
Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users
Work with other departments to troubleshoot, research and resolve open questions
Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

What we offer

Offers Equity
Generous Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care Benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses

Fulltime

Customer Experience Agent

The Customer Experience team is responsible for driving the best possible user e...

Location

Japan , Tokyo

Salary:

Not provided

Whatnot

Expiration Date

Until further notice

Requirements

3+ years of support experience handling email and/or chat services
Fluent in English and native Japanese
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
Obsession with customers / being customer first / serving customers
Proactive problem-solver and process-improver
Bachelor's degree preferred

Job Responsibility

Interact with buyers and sellers with a customer first polite attitude ensuring a positive experience
Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
Work with other departments to troubleshoot, research and resolve open questions
Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

What we offer

Generous Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
¥140,000 home office setup allowance
¥20,750 monthly allowance for cell phone and internet
¥69,500 monthly allowance for wellness
¥14,000 monthly allowance for commuter expenses
¥693,000 annual allowance towards Childcare
¥2,772,000 lifetime benefit for family planning, such as adoption or fertility expenses
16 weeks of fully paid parental leave + one month gradual return to work

Fulltime

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