Customer Experience Agent

CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already. Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before! Being this awesome takes a lot of hard work and commitment to our company values and vision. This is where YOU come in! We have a fantastic opportunity for a Customer Experience Agent to manage the day-to-day operations of key and complex CitySprint contracts, ensuring all tasks are completed in accordance with customer and business-specific Service Level Agreements (SLAs). focusing on providing exceptional customer service and support, resolving queries at the first point of contact to deliver a prompt and courteous service to all clients. Collaborate effectively with colleagues across the business, fostering strong professional relationships with both clients and suppliers to ensure a smooth and efficient service.