CrawlJobs Logo

Customer Experience Agent - Reviews

helpware.com Logo

Helpware

Location Icon

Location:
Mexico , Guadalajara

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. Our Guadalajara, Mexico Team is growing and we're looking for experienced Customer Services Representatives to join our Helpware team. Our Client is a B2B ratings and reviews platform. The company is looking for motivated, detailed-oriented individuals with exceptional communication skills. An Agent’s core responsibility will be collecting reviews for our Client through recorded phone interviews. People all around the globe will schedule a phone call with the agent to leave a review for a company they have worked with.

Job Responsibility:

  • Follow Instructions Clearly
  • Effectively Use LinkedIn
  • Conduct Basic Online Research
  • Communicate Clearly and Concisely
  • Provide friendly and professional phone and email interactions
  • Operate Comfortably Within a CMS and CRM (e.g., Drupal and Hubspot)
  • Collect reviews for our Client through recorded phone interviews
  • Verify the identity of the person they will be speaking with before each call

Requirements:

  • Advanced English Skills (spoken and written)
  • Experience With Business Vocabulary
  • Knowledge of Online Platforms
  • Advanced Time Management Skills
  • Excellent communication and customer service skills
  • Detail Oriented and organized

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Icon
Helpware - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Experience Agent - Reviews

Customer Service and Logistics Agent

DOGA is a growing multinational company with over 60 years of experience in the ...
Location
Location
Mexico
Salary
Salary:
Not provided
doga.es Logo
DOGA USA, Corp.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Logistics, Business, Administration, Engineering, or a similar field
  • Certification or demonstrable proficiency in advanced Excel with Power BI, Power Query, macros, and/or interactive dashboards
  • Knowledge of SAP (1-3 years of experience)
  • Advanced level of both oral and written English
  • Effective communication, negotiation, data analysis, and problem-solving skills
Job Responsibility
Job Responsibility
  • Maintain constant communication, negotiations, and general business relationships with suppliers in the industrial and logistics sectors in Mexico, Europe, and Asia, ensuring their proper performance and working on their development if necessary
  • Follow up with assigned clients, including the review of their demand/orders, facilitating the necessary documentation for the export of sold materials, and monitoring the invoice entry process for payment
  • Collaborate with the warehouse/production team to ensure the receipt, supply, and shipment of associated components to assigned clients (inventory tracking)
What we offer
What we offer
  • Join a Thriving Company: Work for a rapidly growing and strategically positioned company
  • Dynamic Team Environment: Collaborate in active work environment alongside a team of highly qualified and dedicated professionals
  • Inclusive Culture: Thrive in an inclusive culture that values diversity, where all individuals, regardless of background, gender, sexual orientation, abilities, or gender identity, feel respected and valued
Read More
Arrow Right

Customer Experience Engineer

The Microsoft Security organization’s mission of making the world a safer place ...
Location
Location
United States , Redmond
Salary
Salary:
100600.00 - 199000.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience
  • Sense of ownership and Customer obsession - Passion for customers and drive to help them succeed with our products
  • Production experience in managing large environments using cloud-based services
  • Demonstrated experience and hands-on expertise in Intune/Microsoft management solutions with the ability to go deep, troubleshoot and debug complex issues
  • Experience with Client-Side Support, Hardware/OS, and Networking
  • Sound troubleshooting and logical problem-solving skills
  • Production system experience with Windows 11, Mobile Device Management and/or Autopilot based deployments
  • Experience with iOS and Android devices and operating systems and managing them at scale
  • Ability to deal with the ambiguity associated with working in a fast paced and changing environment
  • Excellent written and oral communication skills – Strong stakeholder management skills and ability to manage up & across
Job Responsibility
Job Responsibility
  • Effectively leverage tools, telemetry, and deep product expertise as you resolve complex technical issues faced by our customers in critical environments
  • Partner with software engineering and production support teams to resolve customer issues in a timely manner
  • Partner with Software Engineering to review architecture/design and provide feedback and guidance as it relates to customer experience, support & customer impact on an ongoing basis
  • Flag product defects, feature gaps, usage patterns from direct patterns observed from customer usage that contribute to product and product quality
  • Engage with critical customer accounts to provide Mission Critical Support to them as they leverage Intune to manage critical workloads
  • Drive bugs/DCRs stemming from product usage directly with Software Engineering
  • Help customers and partners stay current with best practices by sharing content via multiple forums
  • Identify trends that generate customer calls, review community data, and use that data to drive improvements back into the product
  • Identify content improvement opportunities and develop troubleshooting guides that drive efficiency and support efficacy
  • Drive process improvements within the team and the larger organization as a whole
  • Fulltime
Read More
Arrow Right

Port Delivery Agent

Join our Operations & Delivery team as a Port Delivery Agent in Marmaris where y...
Location
Location
Turkey , Marmaris
Salary
Salary:
312410.00 / Year
https://www.tui.com Logo
TUI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Knowledge, experience, and understanding of daily planning and operations in a holiday destination and/or cruise business
  • Confident decision maker, even when working under pressure
  • Excellent communication skills, both verbal and written, in English and Turkish
  • Pro-active guest service mindset with a clear focus on quality and efficiency
  • Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules
  • Open to learn, grow, and drive your career while passionately delivering a great service to our guests and cruise clients
  • Driver’s license is mandatory
Job Responsibility
Job Responsibility
  • Being physically present at the port on the days of operation to deliver excellent customer and cruise line operational service
  • Handling and arranging operations agreed with our Cruise clients, throughout all the various stages involved in the process and controlling operations
  • Being responsible for the smooth operation from start to end
  • Handling correspondence with clients together with the Supervisor/ Team Manager
  • Closing all invoicing and data loading procedures
  • Keeping constant contact, reserving, and updating providers accordingly
  • Liase with ships and respective operations onboard teams to review, update and arrange all final details, according to pre-approved itineraries
  • The position involves days of operation in the port, early starts and demands work during some weekends
What we offer
What we offer
  • Food allowance
  • Paid training days
  • Free access to TUI Learning Hub, TUI Skills Academy & language lessons
  • Involvement with charity and sustainability initiatives like the TUI Care Foundation
  • Complimentary access to WeCare Team & 24/7 Wellbeing Hub
  • Growth opportunities tailored to your unique skills and expertise
  • Fulltime
Read More
Arrow Right

Senior Product Manager - AI Agents

Customer experiences are becoming more complex, datarich, and fastmoving. To kee...
Location
Location
United States , Redmond
Salary
Salary:
119800.00 - 234700.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
  • Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience
  • 2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework)
  • 4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn)
  • 4+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product)
  • Experience shipping user‑facing products or features, from concept to launch and iteration
  • Experience working on AI‑powered, data‑driven, or intelligent systems, including conversational or assistant‑based experiences
  • Strong ability to collaborate across engineering, design, research, and business stakeholders
Job Responsibility
Job Responsibility
  • Design, build, and deliver AI agent experiences that reimagine customer engagement workflows such as prospecting, deal closure, account management, pipeline review and more
  • Own end‑to‑end product scenarios for autonomous and assistive agents, from problem definition through launch and iteration
  • Translate real customer and user needs into AI‑first product requirements, balancing usefulness, reliability, and simplicity
  • Partner closely with engineering, design, and applied science to shape agent behavior, orchestration logic, and user experience
  • Define and track success metrics including quality, task completion, engagement, latency, and user trust
  • Drive experimentation and continuous improvement using telemetry, evaluations, and customer feedback
  • Ensure Responsible AI principles—including transparency, user control, privacy, and safety—are embedded into agent design and delivery
  • Collaborate across teams building platforms, applications, and integrations to deliver cohesive, end‑to‑end agent experiences
  • Fulltime
Read More
Arrow Right

Security Customer Experience Engineer 2

Security represents the most critical priorities for our customers in a world aw...
Location
Location
United States , Multiple Locations
Salary
Salary:
100600.00 - 199000.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
  • This position requires verification of citizenship due to citizenship-based legal restrictions.
  • Bachelor's Degree AND 5+ years’ experience in product/service/project/program management or software development OR equivalent experience.
  • Understands basic cloud architectures and technologies as they relate to Microsoft Sentinel Datalake or similar technologies.
  • Familiar with networking and web technologies relevant to Sentinel Connectors.
  • Has hands-on experience with setup and configuration of Microsoft Sentinel Datalake and Connectors or similar technologies.
  • Exposed to integration of Microsoft Defender XDR with Sentinel and familiar with Security Copilot in this context.
  • Experienced in basic onboarding and configuration of Microsoft Sentinel Connectors.
  • Familiar with connecting various data sources to the Sentinel Datalake.
Job Responsibility
Job Responsibility
  • Leverage engineering tools, customer telemetry, and direct customer feedback to identify product defects, usage issues, misconfigurations, and emerging signals.
  • Resolve highly complex, mission critical technical issues in a 24x7x365 operational environment.
  • Independently track and manage customer incidents, engaging customers and partners to understand issues, provide status updates, and communicate progress and next steps.
  • Investigate and troubleshoot issues using advanced diagnostics with minimal guidance.
  • Gather and synthesize customer and partner feedback to identify feature gaps, knowledge gaps, configuration issues, and key performance indicators (KPIs).
  • Design, implement, or contribute to new features, tools, and automation to improve product quality and customer outcomes.
  • Share best practices and technical guidance through multiple forums to help customers and partners remain current.
  • Identify opportunities to improve troubleshooting content and drive automation of complex solutions.
  • Proactively pursue professional development opportunities across product areas and business processes (e.g., mentoring, shadowing, training) to strengthen technical depth and impact.
  • Conduct proactive health checks to ensure customer environments are optimized and deployment ready.
  • Fulltime
Read More
Arrow Right

Forward Deployed Product Manager - AI Agent

As our first EMEA Forward Deployed Product Manager, AI Agent, you will create, d...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
cresta.com Logo
Cresta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products
  • Hands-on work style – curiosity with a bias for action
  • Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally
  • Strong technical understanding, systems thinking and exposure to building Agents
  • Comfortable working with ambiguity and learning quickly in a dynamic startup environment
  • Passion for AI, automation, and shaping the future of customer experience
Job Responsibility
Job Responsibility
  • Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle
  • Own the deployment lifecycle for AI Agents — from scoping and kickoff to launch and post-go-live optimization
  • Design, build, test and iterate on AI agents in partnership with FDEs using Cresta’s internal tools and the latest technologies to deliver the highest customer ROI
  • Serve as the AI Agent SME for the EMEA Sales cycle, partnering on demos, solutioning, and deal reviews to ensure technical feasibility, value articulation, and successful handoff to deployment
  • Lead customer relationships and act as the primary point of contact for AI Agent
  • Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria
  • Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform
  • Improve our playbooks for agent development and customer deployment
  • Build our forward deployed practice for EMEA, setting the standards for future growth
What we offer
What we offer
  • Comprehensive medical, dental, and vision coverage with plans to fit you and your family
  • Paid parental leave for all new parents welcoming a new child
  • Remote work setup budget to help you create a productive home office
  • Monthly wellness and communication stipend to keep you connected and balanced
  • 20 days of vacation time to promote a healthy work-life blend (UK)
  • Equity
  • Fulltime
Read More
Arrow Right

Forward Deployed Product Manager - AI Agent

As our first APAC Forward Deployed Product Manager, AI Agent, you will create, d...
Location
Location
Australia , Melbourne or Sydney
Salary
Salary:
Not provided
cresta.com Logo
Cresta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products
  • Hands-on work style – curiosity with a bias for action
  • Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally
  • Strong technical understanding, systems thinking and exposure to building Agents
  • Comfortable working with ambiguity and learning quickly in a dynamic startup environment
  • Passion for AI, automation, and shaping the future of customer experience
Job Responsibility
Job Responsibility
  • Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle
  • Own the deployment lifecycle for AI Agents — from scoping and kickoff to launch and post-go-live optimization
  • Serve as the AI Agent SME for the APAC Sales cycle, partnering on demos, solutioning, and deal reviews
  • Design, build, test and iterate on AI agents in partnership with FDEs
  • Lead customer relationships and act as the primary point of contact for AI Agent
  • Facilitate workshops and design sessions with customer stakeholders
  • Work closely with FDEs to ensure smooth implementation
  • Improve our playbooks for agent development and customer deployment
  • Build our forward deployed practice for APAC, setting the standards for future growth
What we offer
What we offer
  • We offer Cresta employees a variety of medical benefits designed to fit your stage of life
  • Flexible vacation time to promote a healthy work-life blend
  • Paid parental leave to support you and your family
Read More
Arrow Right

Senior Applied Scientist

As a Senior Applied Scientist, do you enjoy solving problems, looking at problem...
Location
Location
United States , Redmond
Salary
Salary:
119800.00 - 234700.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 4+ years related experience (e.g., statistics predictive analytics, research)
  • Master's Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 3+ years related experience (e.g., statistics, predictive analytics, research)
  • Doctorate in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 1+ year(s) related experience (e.g., statistics, predictive analytics, research)
  • equivalent experience
  • Experience with agentic frameworks and orchestration, agentic retrieval/search (multi-step, adaptive re-search) for enterprise environments, and systematic evals using rubrics + quantitative metrics to measure and improve agent quality end-to-end
  • 3+ years experience creating publications (e.g., patents, libraries, peer-reviewed academic papers)
  • Experience developing AI Agents
  • Experience presenting at conferences or other events in the outside research/industry community as an invited speaker
  • 3+ years experience conducting research as part of a research program (in academic or industry settings)
  • 1+ year(s) experience developing and deploying live production systems, as part of a product team
Job Responsibility
Job Responsibility
  • Bringing the State of the Art to Products
  • Establishes collaborative relationships with relevant product and business groups inside or outside of Microsoft and provides expertise or technology to create business impact
  • Takes initiative and drives activities such as technology transfers attempts, standards organizations, filing patents, authoring white papers, developing or maintaining tools/services for internal Microsoft use, or consulting for product or business groups
  • May publish research to promote receiving new intellectual property for business impact
  • Brings new technology and approaches into production by applying long-term research efforts to solve immediate product needs
  • Collaborates with and bridges the gap between researchers (in community across the company, Microsoft Research [MSR], or in their own organizations) and development teams
  • Begins to negotiate across teams to ensure cutting edge technology is being applied to products in a practical way that meets key business objectives
  • Develops an understanding of research approaches used across a group or organization to leverage (and not re-invent) solutions
  • Independently works to create product impact
  • Identifies approach, and applies, improves, or creates a research-backed solution (e.g., novel, data driven, scalable, extendable) to positively impact a Microsoft product or service
  • Fulltime
Read More
Arrow Right