Customer Experience Agent - Reviews Job at Helpware (Guadalajara)

Customer Service and Logistics Agent

DOGA is a growing multinational company with over 60 years of experience in the ...

Location

Mexico

Salary:

Not provided

DOGA USA, Corp.

Expiration Date

Until further notice

Requirements

Bachelor's degree in Logistics, Business, Administration, Engineering, or a similar field
Certification or demonstrable proficiency in advanced Excel with Power BI, Power Query, macros, and/or interactive dashboards
Knowledge of SAP (1-3 years of experience)
Advanced level of both oral and written English
Effective communication, negotiation, data analysis, and problem-solving skills

Job Responsibility

Maintain constant communication, negotiations, and general business relationships with suppliers in the industrial and logistics sectors in Mexico, Europe, and Asia, ensuring their proper performance and working on their development if necessary
Follow up with assigned clients, including the review of their demand/orders, facilitating the necessary documentation for the export of sold materials, and monitoring the invoice entry process for payment
Collaborate with the warehouse/production team to ensure the receipt, supply, and shipment of associated components to assigned clients (inventory tracking)

What we offer

Join a Thriving Company: Work for a rapidly growing and strategically positioned company
Dynamic Team Environment: Collaborate in active work environment alongside a team of highly qualified and dedicated professionals
Inclusive Culture: Thrive in an inclusive culture that values diversity, where all individuals, regardless of background, gender, sexual orientation, abilities, or gender identity, feel respected and valued

Port Delivery Agent

Join our Operations & Delivery team as a Port Delivery Agent in Marmaris where y...

Location

Turkey , Marmaris

Salary:

312410.00 / Year

TUI

Expiration Date

Until further notice

Requirements

Knowledge, experience, and understanding of daily planning and operations in a holiday destination and/or cruise business
Confident decision maker, even when working under pressure
Excellent communication skills, both verbal and written, in English and Turkish
Pro-active guest service mindset with a clear focus on quality and efficiency
Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules
Open to learn, grow, and drive your career while passionately delivering a great service to our guests and cruise clients
Driver’s license is mandatory

Job Responsibility

Being physically present at the port on the days of operation to deliver excellent customer and cruise line operational service
Handling and arranging operations agreed with our Cruise clients, throughout all the various stages involved in the process and controlling operations
Being responsible for the smooth operation from start to end
Handling correspondence with clients together with the Supervisor/ Team Manager
Closing all invoicing and data loading procedures
Keeping constant contact, reserving, and updating providers accordingly
Liase with ships and respective operations onboard teams to review, update and arrange all final details, according to pre-approved itineraries
The position involves days of operation in the port, early starts and demands work during some weekends

What we offer

Food allowance
Paid training days
Free access to TUI Learning Hub, TUI Skills Academy & language lessons
Involvement with charity and sustainability initiatives like the TUI Care Foundation
Complimentary access to WeCare Team & 24/7 Wellbeing Hub
Growth opportunities tailored to your unique skills and expertise

Fulltime

Forward Deployed Product Manager - AI Agent

As our first EMEA Forward Deployed Product Manager, AI Agent, you will create, d...

Location

United Kingdom , London

Salary:

Not provided

Cresta

Expiration Date

Until further notice

Requirements

5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products
Hands-on work style – curiosity with a bias for action
Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally
Strong technical understanding, systems thinking and exposure to building Agents
Comfortable working with ambiguity and learning quickly in a dynamic startup environment
Passion for AI, automation, and shaping the future of customer experience

Job Responsibility

Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle
Own the deployment lifecycle for AI Agents — from scoping and kickoff to launch and post-go-live optimization
Design, build, test and iterate on AI agents in partnership with FDEs using Cresta’s internal tools and the latest technologies to deliver the highest customer ROI
Serve as the AI Agent SME for the EMEA Sales cycle, partnering on demos, solutioning, and deal reviews to ensure technical feasibility, value articulation, and successful handoff to deployment
Lead customer relationships and act as the primary point of contact for AI Agent
Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria
Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform
Improve our playbooks for agent development and customer deployment
Build our forward deployed practice for EMEA, setting the standards for future growth

What we offer

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Paid parental leave for all new parents welcoming a new child
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
20 days of vacation time to promote a healthy work-life blend (UK)
Equity

Fulltime

Forward Deployed Product Manager - AI Agent

As our first APAC Forward Deployed Product Manager, AI Agent, you will create, d...

Location

Australia , Melbourne or Sydney

Salary:

Not provided

Cresta

Expiration Date

Until further notice

Requirements

5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products
Hands-on work style – curiosity with a bias for action
Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally
Strong technical understanding, systems thinking and exposure to building Agents
Comfortable working with ambiguity and learning quickly in a dynamic startup environment
Passion for AI, automation, and shaping the future of customer experience

Job Responsibility

Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle
Own the deployment lifecycle for AI Agents — from scoping and kickoff to launch and post-go-live optimization
Serve as the AI Agent SME for the APAC Sales cycle, partnering on demos, solutioning, and deal reviews
Design, build, test and iterate on AI agents in partnership with FDEs
Lead customer relationships and act as the primary point of contact for AI Agent
Facilitate workshops and design sessions with customer stakeholders
Work closely with FDEs to ensure smooth implementation
Improve our playbooks for agent development and customer deployment
Build our forward deployed practice for APAC, setting the standards for future growth

What we offer

We offer Cresta employees a variety of medical benefits designed to fit your stage of life
Flexible vacation time to promote a healthy work-life blend
Paid parental leave to support you and your family

Mortgage loan collection-counseling agent

Standard Mortgage Corporation (SMC) is a strong national mortgage servicer with ...

Location

United States , New Orleans

Salary:

Not provided

Standard Mortgage

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
2 years Collections experience
Computer literate
Familiar with Microsoft Office (WORD / Excel) and office phone systems
Collections Counseling requires candidate to have good to excellent credit

Job Responsibility

Establish direct communication with borrowers to resolve delinquent first mortgage loans within agency guidelines
Offer payment options and Home Retention Programs for eligible borrowers
Process payments on delinquent accounts
Monitor payment plans and arrangements through consistent follow up communications
Document actions and communications in servicing system
Review and refer seriously defaulted loans for legal action within agency guidelines
Train, learn, and comprehend related areas of default mortgage servicing

What we offer

Group medical and dental plans
401(k) with Corporate Matching Percentage
Flex Spending Plan
Life Insurance
Disability Pay
Paid Holidays
Paid Time Off

Front Desk Agent

Location

United States , Sausalito

Salary:

26.46 - 27.53 USD / Hour

Cavallo Point Lodge

Expiration Date

Until further notice

Requirements

High School diploma or equivalent acceptable experience
Must be a naturally enthusiastic, centered, and organized person
Must possess excellent communication skills with a pleasant personality and ability to make frequent eye contact
Ability to write, read, count, and file alphabetically and numerically with precision
Ability to stand for lengthy periods of time
Must be able to see, hear, and speak clearly and maintain proper etiquette
Must be knowledgeable of technology, and competent in understanding different systems necessary for the job

Job Responsibility

Registers guests into the hotel upon arrival following prescribed check in procedures
Performs cashiering functions for guests during their stay and at check out
Is accountable for accuracy of all cash and credit transactions performed during their shift
Checks guest out of hotel upon departure accurately following prescribed check out procedures
Maintains an alpha order file of arriving guest registration cards
Maintains an in-house/guest registration card file (the bucket) with guests correctly filed under the designated room number
Conducts a daily guest registration verification process (the bucket check)
Addresses guests by name at every opportunity
Must understand and implement the reservation process for both social and group guests and be conversant with the reservation system, as well as the entire property management system
Must know all aspects of the hotel: i.e. guest room types, sizes, locations, views, rates, other room attributes, available packages, as well as sales information like meeting room names and information

What we offer

Generous Paid Time Off program
Health Insurance Options
Company-matching 401k Retirement Option
Job training
Promotion from within
Employee discounts on dining and hotel stays
Free parking

Fulltime

Front Desk Agent

The Front Desk Agent is responsible for providing quality guest services that in...

Location

United States , Tupelo

Salary:

Not provided

Tandem Hospitality Group

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
six months to one-year related experience and/or training
Ability to read, analyze, and interpret procedure manuals
Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to operate the Property Management System, capture email, and use the PBX system
Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
The employee must occasionally lift and/or move up to 25 pounds

Job Responsibility

Consistently provide high level of customer service
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
Check in and out hotel guests in a confident, professional and friendly manner
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
Complete all items on appropriate checklist by end of shift
Follow established key control policy
Ensure proper credit policies are followed and verify credit limit report
Submit all lost & found articles accompanied by a completed lost & found report
Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
Knowledgeable of fire and emergency procedures

Front Desk Agent

The Front Desk Agent is responsible for providing quality guest services that in...

Location

United States , Covington

Salary:

Not provided

Tandem Hospitality Group

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
six months to one-year related experience and/or training
Ability to read, analyze, and interpret procedure manuals
Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to operate the Property Management System, capture email, and use the PBX system
Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
The employee must occasionally lift and/or move up to 25 pounds.

Job Responsibility

Provide quality guest services that include registration and check-out, PBX operations, mail and message service
Be accurate with daily accounting procedures
Use essential hospitality standards at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname
Consistently provide high level of customer service
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
Check in and out hotel guests in a confident, professional and friendly manner
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
Complete all items on appropriate checklist by end of shift
Follow established key control policy
Ensure proper credit policies are followed and verify credit limit report

Fulltime

Customer Experience Agent - Reviews

Helpware

Location:
Mexico , Guadalajara

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 26, 2026

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Job Responsibility:

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Job Posted:
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