Customer Experience Agent - Reviews Tickets Job at Helpware (Guadalajara)

Customer Success Manager

About the Role: We are seeking an experienced Customer Success Manager to overse...

Location

Salary:

2000.00 - 2700.00 USD / Month

RemotivateJobs

Expiration Date

Until further notice

Requirements

Excellent English written and verbal communication skills (neutral, customer-friendly tone)
4+ years of experience in customer support management, ideally in e-commerce/DTC or SaaS
Experience leading teams in high-volume environments (500+ tickets/day)
Hands-on with customer escalations (tickets, calls, Trustpilot reviews, chargebacks)
Proficiency with Gorgias (or similar helpdesk), Shopify, Slack, Notion, Google Workspace
Familiarity with automation tools (Zapier, AI, n8n) – able to scope and manage implementations with consultants
Strong data-driven mindset: reporting and dashboards (Looker Studio, Google Sheets, etc.)
Calm under pressure – able to prioritize and act quickly during spikes
Empathetic yet decisive – able to balance customer satisfaction with protecting the company’s reputation
Process-oriented: skilled at building SOPs, macros, and escalation systems

Job Responsibility

Overseeing all customer support operations: tickets, social comments/messages, Trustpilot reviews, chargebacks
Managing and mentoring a team of 2–3 agents, scaling to 6–8 in the next 12 months
Setting and enforcing SOPs, macros, escalation rules, and quality control standards
Monitoring CSAT, NPS, Trustpilot, ticket volume, response times, and chargeback rates
Planning and coordinating automation projects (AI, Zapier/n8n, Gorgias AI integrations)
Personally stepping in for high-risk escalations (angry customers, VIPs, legal issues)
Collaborating cross-functionally with marketing and operations to ensure customer feedback informs business strategy
Providing weekly performance dashboards and actionable insights

What we offer

Career path to Head of CS / CX Lead as the team scales
Huge potential for upward mobility as part of a fast-growing global brand
Paid training in automation and customer success tools
Work with international consultants on cutting-edge AI and automation projects
Friendly, collaborative, and laid-back internal culture
Paid benefits: 10 vacation days/year, 5 sick days/year, paid national holidays, 13th salary, loyalty bonus, unlimited approved book/course budget
Flexibility and independence once trained, with global exposure to cross-functional projects

Fulltime

Knowledge Management Analyst

The Knowledge Management (KM) Analyst is responsible for the health, accuracy, a...

Location

United States , Pataskala

Salary:

Not provided

Ann Taylor

Expiration Date

Until further notice

Requirements

2+ years of experience in a Knowledge Management, Content Strategy, or Quality Assurance role, preferably within a retail or large contact center environment
Proficiency with Knowledge Management Systems (KMS) platforms (e.g., NiCE mPower)
Proven ability to use data (search logs, usage reports, C-Sat/FCR metrics) to drive content strategy and decision-making
Excellent written and verbal communication skills with a demonstrated ability to translate complex technical information into clear, easy-to-understand content

Job Responsibility

Monitor and Analyze KB Performance: Routinely track and report on key knowledge metrics, including usage rates, search success, content findability, and article deflection rates
Ensure Content Accuracy: Implement a proactive auditing schedule and content decay process to ensure all articles, policies, and procedures are current, compliant, and accurate
Identify Content Gaps: Analyze agent and customer search data, feedback submissions, and support ticket trends to identify critical missing or inadequate knowledge content
Enforce Content Standards: Own and maintain the KM Style Guide and quality standards, ensuring all new and updated content adheres to tone, formatting, and clarity requirements
Manage Feedback Loop: Govern the workflow for submitting, reviewing, and acting on agent and customer feedback, ensuring quick resolution and improved content quality
Optimize Publishing Workflow: Manage the content lifecycle (drafting, review, approval, publishing, and archival), ensuring efficiency and speed to market for critical updates
Support AI Solutions: Act as the KM Subject Matter Expert (SME) for all AI and automation initiatives (e.g., chatbots, virtual agents, self-service portals) that rely on the knowledge base
Maintain AI Readiness: Ensure KB content is optimized for machine consumption, including proper tagging, classification, and metadata to maximize the effectiveness of AI deflection
Analyze Experience: Monitor the agent and customer experience within the KM tools and AI channels, providing actionable insights to enhance usability and reduce friction

What we offer

You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies
Support for your individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays

Fulltime

New

Lead Customer Success Manager

About the Company: The Panda Drum is a fast-scaling Ecommerce DTC brand built ar...

Location

Salary:

Not provided

RemotivateJobs

Expiration Date

Until further notice

Requirements

Excellent English written and verbal communication skills (neutral, customer-friendly tone)
4+ years of experience in customer support management, ideally in e-commerce/DTC or SaaS
Experience leading teams in high-volume environments (500+ tickets/day)
Hands-on with customer escalations (tickets, calls, Trustpilot reviews, chargebacks)
Proficiency with Gorgias (or similar helpdesk), Shopify, Slack, Notion, Google Workspace
Familiarity with automation tools (Zapier, AI, n8n) – able to scope and manage implementations with consultants
Strong data-driven mindset: reporting and dashboards (Looker Studio, Google Sheets, etc.)
Calm under pressure – able to prioritize and act quickly during spikes
Empathetic yet decisive – able to balance customer satisfaction with protecting the company’s reputation
Process-oriented: skilled at building SOPs, macros, and escalation systems

Job Responsibility

Overseeing all customer support operations: tickets, social comments/messages, Trustpilot reviews, chargebacks
Managing and mentoring a team of 2–3 agents, scaling to 6–8 in the next 12 months
Setting and enforcing SOPs, macros, escalation rules, and quality control standards
Monitoring CSAT, NPS, Trustpilot, ticket volume, response times, and chargeback rates
Planning and coordinating automation projects (AI, Zapier/n8n, Gorgias AI integrations)
Personally stepping in for high-risk escalations (angry customers, VIPs, legal issues)
Collaborating cross-functionally with marketing and operations to ensure customer feedback informs business strategy
Providing weekly performance dashboards and actionable insights

What we offer

Career path to Head of CS / CX Lead as the team scales
Huge potential for upward mobility as part of a fast-growing global brand
Paid training in automation and customer success tools
Work with international consultants on cutting-edge AI and automation projects
Friendly, collaborative, and laid-back internal culture
Paid benefits: 10 vacation days/year, 5 sick days/year, paid national holidays, 13th salary, loyalty bonus, unlimited approved book/course budget
Flexibility and independence once trained, with global exposure to cross-functional projects

Fulltime

Service Desk Agent

Join a fast-moving, friendly, and client-focused IT team that’s serious about se...

Location

United Kingdom , Hebburn

Salary:

20800.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) Solve Problems & Challenges
Great communication skills, founded in being a good listener
An understanding of support tools, techniques and how technology is used to provide services
Strong understanding of operating systems, business applications, printing systems and network systems
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing Client Experience
Knowledge of IT Applications, Software & Hardware
The ability to speak both Geek and human
IT literate – Advanced user level
Drivers license

Job Responsibility

Providing a first point of contact for customers through our service desk, be that via phone, email or ticket
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with basic remote troubleshooting
Use our Ticketing System to work on and resolve Service Desk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process
Review RMM dashboard and apply remediation actions as indicated by our Processes
Review regularly scheduled/automated actions as indicated by our Processes

Fulltime

Customer Service Trainer

The Customer Service Trainer is responsible for enhancing the quality, consisten...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

4 – 6 years in roles such as Customer Service Trainer or Quality Analyst
Hands-on experience in call quality improvement, coaching, and performance management
Proven experience designing and delivering training programs to enhance call handling and customer communication
Experience conducting call audits, root cause analysis, and quality calibration sessions
Demonstrated success coaching agents in call flow, probing techniques, empathy, and resolution effectiveness
Familiarity with QA frameworks, CSAT, FCR, AHT, and repeat call reduction initiatives
Experience with e-learning tools, LMS platforms, or virtual training sessions
Bachelor’s degree in communications, Education, Business, or related field (preferred)

Job Responsibility

Design and deliver call quality training programs for Managed Services employees (e.g. Level 1, Level 2, Level 3, RMM, Incident Management Analysts etc)
Develop and train on email, chat, and ticket etiquette aligned with best practices
Conduct new-hire onboarding and refresher training focused on call handling excellence
Create role-play scenarios based on real customer issues and call recordings
Provide one-on-one or group coaching on: Tone, volume, pacing, and clarity
Controlling calls and active listening
Grammar and professional communication
Empathy and conflict resolution
Eliminating dead air and ensuring professionalism
Written communication to customers

New

Casino Services Agent

Responsible for distributing money to gaming guests via check cashing, credit ca...

Location

United States , Tulsa

Salary:

Not provided

Casino Careersv

Expiration Date

Until further notice

Requirements

Must be 18 years of age or older
High School Diploma/GED
Prior cash handling experience required
Gaming, Hospitality or Customer Service industry experience preferred
Previous direct customer service experience required
Required to pass a pre-employment drug screening and obtain and maintain a gaming license issued from the Osage Nation
Required to maintain a valid Driver’s License
Required to provide documents to show the applicant is eligible to work in the United States
Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos
Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation

Job Responsibility

Distributing money to gaming guests via check cashing, credit card advances, conversion of chips and coins, and gaming tickets into currency
Providing support and service to club members and other casino visitors to ensure maximum guest satisfaction
Promoting the success of the Club Osage, by assisting guests through the membership process, and explaining the benefits of membership and details of on-going promotions and events
Protecting company assets while dealing with the public in an efficient and courteous manner
Making efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter
Effectively communicating concerns and information to supervisor and listens to communication from supervisor
Effectively relating ideas for improvements to supervisor and management in accordance with chain of command
Making credit inquiries, performing credit checks and other related functions necessary to process new check cashing applications
Providing excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times
Cooperating and communicating with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude

Fulltime

New

Regional Vice President of Sales – East

At Crescendo, we build Unbeatable AI Assistants for chat, voice, and email — and...

Location

United States , New York City

Salary:

Not provided

Crescendo

Expiration Date

Until further notice

Requirements

10+ years of B2B SaaS sales with deep experience selling CX intelligence, CCaaS, QA, VoC, or support automation platforms
5+ years leading high-performing enterprise AE teams
Strong understanding of: Contact center QA operations
CSAT and sentiment analysis
Root-cause analytics and coaching workflows
Proven ability to sell multi-product platforms into CX, Support Ops, Digital, and IT leadership
Comfort navigating transformation deals involving QA modernization, AI adoption, and cost-to-serve pressure
East Coast based with regional travel flexibility

Job Responsibility

Lead a team of AEs selling Crescendo’s AI Assistants, VoC, AQM, and Data Assistant across the Eastern U.S.
Own regional new-logo ARR tied to customer experience modernization initiatives
Drive executive conversations around: Predictive CSAT
Intent-based root cause analysis
Omnichannel quality coverage
Coaching at scale with automated QA
Personally support strategic deals where CX teams are replacing fragmented QA tools, CCaaS reporting, and manual VoC programs
Join late-stage opportunities where customers are struggling with low CSAT, QA blind spots, ticket spikes, or inconsistent agent quality
Coach reps to build ROI cases grounded in outcomes: 95%+ CSAT
50–65% instant resolutions

Fulltime

New

Regional Vice President of Sales – Central

Lead Crescendo’s new-logo sales motion across the Central region, selling not ju...

Location

United States , Chicago; Dallas; Austin; Denver; Central U.S. Hub

Salary:

Not provided

Crescendo

Expiration Date

Until further notice

Requirements

10+ years of B2B SaaS sales with deep experience selling CX intelligence, CCaaS, QA, VoC, or support automation platforms
5+ years leading high-performing enterprise AE teams
Strong understanding of: Contact center QA operations
CSAT and sentiment analysis
Root-cause analytics and coaching workflows
Proven ability to sell multi-product platforms into CX, Support Ops, Digital, and IT leadership
Comfort navigating transformation deals involving QA modernization, AI adoption, and cost-to-serve pressure
East Coast based with regional travel flexibility

Job Responsibility

CX Intelligence Revenue Leadership: Lead a team of AEs selling Crescendo’s AI Assistants, VoC, AQM, and Data Assistant across the Eastern U.S.
Own regional new-logo ARR tied to customer experience modernization initiatives
Drive executive conversations around: Predictive CSAT
Intent-based root cause analysis
Omnichannel quality coverage
Coaching at scale with automated QA
Personally support strategic deals where CX teams are replacing fragmented QA tools, CCaaS reporting, and manual VoC programs
Deal Strategy & Execution: Join late-stage opportunities where customers are struggling with low CSAT, QA blind spots, ticket spikes, or inconsistent agent quality
Coach reps to build ROI cases grounded in outcomes: 95%+ CSAT
50–65% instant resolutions

Fulltime

Customer Experience Agent - Reviews Tickets

Helpware

Location:
Mexico , Guadalajara

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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Customer Experience Agent - Reviews Tickets

Helpware

Location:Mexico , Guadalajara

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 05, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Job Posted:
January 05, 2026