Customer Experience Advisor Job at Brook-St Hiredonline (Cardiff)

Customer Experience Advisor - APAC Marketplace

We are seeking a highly motivated and skilled Customer Experience Advisors to jo...

Location

India , Bengaluru

Salary:

375000.00 INR / Year

Bark

Expiration Date

Until further notice

Requirements

Excellent spoken and written English communication
Minimum 1 year experience supporting international customers (voice/email/chat)
Prior experience in outbound sales, with the ability to engage prospects proactively and drive conversions
Strong problem-solving and consultative selling abilities
Ability to multitask and manage high volumes of queries and interactions
Demonstrated proficiency in working with ticketing tools and CRM software to manage customer interactions
Meticulous attention to detail with good organizational habits
Self-driven, motivated, and able to work independently as well as in a team
Openness to learn and grow within the organization

Job Responsibility

Be the first line of communication for professionals and customers in Australia
Act as a product expert, helping users understand and navigate our offerings
Manage inbound calls and respond to customer emails using the Zendesk ticketing system
Proactively make outreach calls to pitch and sell marketplace subscriptions to potential leads and existing users
Identify sales opportunities and contribute to revenue growth by offering relevant services and upgrades
Ensure customer queries and concerns are resolved efficiently and within the Turnaround Time (TAT)
Escalate unresolved or complex issues to the appropriate internal teams
Consistently meet or exceed Customer Experience KPIs
Maintain high levels of customer satisfaction and service delivery

What we offer

Competitive salary: ₹3.75 LPA (Plus Sales Commissions and Shift Allowances as applicable)
One-way cab facility
33+ paid days off annually
Quarterly team socials
Access to Learning & Development programs
Work with a collaborative and supportive team
Opportunities for career growth and advancement
Healthcare insurance for you and your family

Fulltime

Customer Experience Advisor

Join our global team as a Customer Experience Advisor! Deliver exceptional servi...

Location

India , Bengaluru

Salary:

375000.00 INR / Year

Bark

Expiration Date

Until further notice

Requirements

Minimum 1 year of experience in a customer-facing role supporting international customers via phone and email
Experience with customer service software is a plus
we use Zendesk
Ability to build strong rapport quickly and confidently with customers
A driven self-starter, self-motivated with a great work ethic
Confident in handling diverse queries, able to easily adapt to any given situation
The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark
Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls, and admin
Exceptional attention to detail and follow-through
Have outstanding written and verbal communication skills in English, with attention to detail, and the ability to write confidently and accurately

Job Responsibility

Be the first line of communication for professionals and customers in UK & US
Handle inbound and outbound queries via phone, emails and chat from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented
Identify sales opportunities and contribute to revenue growth by offering relevant services and upgrades
Be a product & customer expert, assisting new and existing professionals with any queries that they may have
Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business
Solve technical issues and support the development of our platform and products by providing vital feedback to the broader business
Work in line with performance metrics of the Global Customer Experience: Productivity and Quality of interactions, along with CSAT and Online Time

What we offer

5 days work week with 2 week-off days
Competitive salary: ₹3.75 LPA (plus sales commissions and shift allowances as applicable)
One-way cab facility
33+ paid days off annually
Quarterly team socials
Access to Learning & Development programs and personal L&D budget
An annual Learning & Development budget to spend on courses, training, or other resources that support your professional development
Access to Oliva, a leading mental health and wellbeing platform, offering personalised support when you need it
Insurances - Family Floater Mediclaim, Employee Personal Accident and Employee Term Life
Enhanced Cult.fit membership for all employees with access to mental health courses and fitness classes

Fulltime

Customer Experience Advisor

Join our global team as a Customer Experience Advisor! Deliver exceptional servi...

Location

India , Bengaluru

Salary:

350000.00 INR / Year

Bark

Expiration Date

Until further notice

Requirements

Excellent written and spoken English
Good knowledge about using a laptop/computer with above-average typing skills
Experience in an International process
Experience in handling both calls and emails

Job Responsibility

First point of contact for our professionals & customers
Be a product expert, assisting new and existing professionals with any queries that they may have
Responding to emails from our professionals and resolving their queries promptly
Replying to emails using the Zendesk ticketing system
Ability to handle unresolved questions from customers
To ensure satisfactory resolution of various issues
Ensuring high service delivery & customer satisfaction levels

What we offer

Performance-based bonus payouts and shift allowances (as applicable)
Two-way cab facility (For night shifts)
33+ paid days off annually
Quarterly team socials
Access to Learning & Development programs
Work with a collaborative and supportive team
Opportunities for career growth and advancement
Healthcare insurance for you, with the option to upgrade for family coverage

Fulltime

Temp Life Science Customer Experience Advisor

This exciting role could be an ideal role for a Life Science graduate who has Cu...

Location

United Kingdom , London

Salary:

14.20 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Life Science background and degree
Strong knowledge of Microsoft Excel
Customer service experience

Job Responsibility

Responsible for the day-to-day operation and delivery of the client's main enquiry contact channels and services
Support day-to-day operation of contact channels (e.g., telephone and emails)
Support with enquiries including library and scientific information retrieval services, research support & literary searches
Ensuring excellent standards of customer experience are maintained
Answering and resolving queries at first contact where possible
Logging and monitoring all enquiries via the Portal
Following up on outstanding enquiries and escalating where required

What we offer

Weekly pay every Friday
Easy timesheet accessibility with mobile support
Up to 29 days annual leave
Perks at work and discount schemes for all major retailers and over 150 high street stores
Access to free eye-care vouchers and discounts towards glasses for VDU purposes
Access to well-being platforms
FREE access to online LinkedIn Learning courses
Temp of the Month awards
Dedicated consultant to support your job search and offer expert interview tips

Fulltime

Customer Experience Advisor

We are looking for a highly motivated and skilled Customer Experience Advisors t...

Location

India , Bengaluru

Salary:

375000.00 INR / Year

Bark

Expiration Date

Until further notice

Requirements

Strong proficiency in spoken and written English, with a clear and confident communication style
Minimum of 1 year experience in handling international customers
Excellent problem-solving and selling skills
Proficient in using laptops/computers with above-average typing speed
Exceptional attention to detail and organizational skills
Highly driven and motivated with a strong work ethic
Eagerness to learn and grow within the company
Self-starter with the ability to work independently and as part of a team

Job Responsibility

Act as the first point of contact for our professionals and customers in United States and Canada
Be a product expert, assisting new and existing professionals with queries related to our offerings
Respond to calls and emails from professionals, ensuring prompt and effective resolution of their concerns
Utilize the Zendesk ticketing system to reply to customer emails and manage support tickets
Handle unresolved questions and escalate issues when necessary
Identify and execute sales opportunities where applicable
Ensure all Customer Success KPIs are consistently met
Deliver satisfactory resolutions to issues within the specified Turnaround Time (TAT)
Maintain high levels of service delivery and customer satisfaction

What we offer

5 days work week with Saturdays and Sundays as week-offs
Competitive salary: ₹3.75 LPA (plus sales commissions and shift allowances as applicable)
Two-way cab facility
33+ paid days off annually
Quarterly team socials
Access to Learning & Development programs
Work with a collaborative and supportive team
Opportunities for career growth and advancement
Healthcare insurance for you and your family

Fulltime

Digital Life Garage Customer Engagement Advisor

HPE Digital Life Garage Customer Engagement Advisor role focused on applying cus...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

BA or BS in Marketing or related field
MBA preferred
7+ years marketing experience
Industry, sales, channel and/or project management experience a plus
Expert knowledge of marketing fundamental, products/services/solution lifecycle and knowledge management
Experience in developing and driving consistent field adoption of industry/segment message
In-depth knowledge of industry and customer segments and demand generation program
Familiarity with and/or experience in partner management
Excellent written/oral communications and analytical skills
Excellent interpersonal skills

Job Responsibility

Define customer experience requirements across customer touchpoints
Apply and tailor customer experience design methods to lead complex cross-functional teams
Lead cross functional team to design customer experience across the entire customer lifecycle
Lead horizontal teams to deliver experiences to the market
Develop and implement customer experience metrics
Design and manage customized customer experiences and briefings for the briefing center(s)
Facilitate discussion, synthesize conclusions and identify follow up plans resulting from briefing(s)
Develop new ideas and methods for using briefings to increase sales and improve company-customer relationship
Provide direction and guidance to process improvements and establish policies in the Executive Briefing Center
Execute customer retention program and user groups

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Customer Experience (CX) Director

My client is seeking an experienced Customer Experience (CX) Director to lead la...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Salt

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Experience, Service Design, Customer Strategy, or related fields
Saudi market experience is essential, with strong understanding of local customer behavior, regulatory environments, and sector landscape (e.g., government, financial services, telco, retail, or tourism)
Experience working in a top-tier consulting firm or leading CX transformations in large organizations
Demonstrated ability to manage senior stakeholders and executive-level engagement
Track record of delivering large-scale CX, digital transformation, or omnichannel strategy programs
Strong commercial acumen and experience with business development
Fluent in English
Arabic proficiency strongly preferred

Job Responsibility

Lead end-to-end CX transformation programs, from diagnostic and strategy design to implementation and value realization
Serve as a trusted advisor to senior client stakeholders, including C-level executives and government leaders
Oversee the development of customer journeys, service blueprints, personas, and experience design frameworks
Ensure delivery excellence across engagements, maintaining high-quality standards and adherence to project timelines and budgets
Develop CX strategies aligned with Vision 2030 priorities, local customer expectations, and sector-specific dynamics
Drive thought leadership on emerging CX trends, digital experience, data-driven personalization, and service design innovation
Contribute to internal capability building, including frameworks, methodologies, and CX tools
Identify and cultivate new business opportunities within the Saudi market
Lead proposal development, pitch presentations, and commercial negotiations
Build and maintain strong relationships across key client accounts and government entities

Fulltime

Customer Engagement Advisor

Apply customer experience and loyalty research and measurement to design, deploy...

Location

United Kingdom , London

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

BA or BS in Marketing or related field
MBA preferred
5+ years marketing experience
Industry, sales, channel and/or project management experience a plus
In-knowledge of marketing fundamental, products/ services/solution lifecycle and knowledge management
Working knowledge of industry and customer segment
Familiarity with and/or experience in partner management
Excellent written/oral communications and analytical skills
Strong interpersonal skills
ability to manage virtual teams

Job Responsibility

Design and manage customized customer experiences and briefing to be presented in executive briefing center(s)
Partner to identify and organize appropriate presentations and discussion leaders for complex/strategic briefings
Manage briefings that focus on strategic accounts, large revenue deals and major relationship opportunities
Provide active management throughout briefing to provide notes and action items for follow-up after the briefing
Provide feedback with post- briefing analysis of insights and opportunities for improvement
Provide direction and guidance to process improvements and establishing policies in the Executive Briefing Center
mentor and/or coach peers.

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Programs catered to personal & professional development
Unconditional inclusion in the workplace.

Fulltime

Customer Experience Advisor

Brook-St Hiredonline

Location:
United Kingdom , Cardiff

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

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