Customer Experience Advisor Jobs

Bark

Location:
India, Bengaluru

Category:
Customer Service

Contract Type:
Not provided

Salary:

350000.00 INR / Year

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Job Description:

Join our global team as a Customer Experience Advisor! Deliver exceptional service to clients across multiple regions, with growth opportunities, competitive benefits, and a dynamic work environment! This position involves 80% emails and 20% calls. Ideally a mix of non-voice & voice process.

Job Responsibility:

First point of contact for our professionals & customers
Be a product expert, assisting new and existing professionals with any queries that they may have
Responding to emails from our professionals and resolving their queries promptly
Replying to emails using the Zendesk ticketing system
Ability to handle unresolved questions from customers
To ensure satisfactory resolution of various issues
Ensuring high service delivery & customer satisfaction levels

Requirements:

Excellent written and spoken English
Good knowledge about using a laptop/computer with above-average typing skills
Experience in an International process
Experience in handling both calls and emails

Nice to have:

Experience is Sales is good to have
Good to have some experience handling UK & US customers

What we offer:

Performance-based bonus payouts and shift allowances (as applicable)
Two-way cab facility (For night shifts)
33+ paid days off annually
Quarterly team socials
Access to Learning & Development programs
Work with a collaborative and supportive team
Opportunities for career growth and advancement
Healthcare insurance for you, with the option to upgrade for family coverage

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Experience Advisor