Customer Experience Advisor Jobs

Customer Experience Advisor

Bark

Location:
India, Bengaluru

Category:
Customer Service

Contract Type:
Not provided

Salary:

375000.00 INR / Year

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Job Description:

We are looking for a highly motivated and skilled Customer Experience Advisors to join our team. You will be the first point of contact for our professionals and customers across United States and Canada. If you have excellent communication skills, a proactive attitude, and a passion for delivering exceptional customer service, we want to hear from you!

Job Responsibility:

Act as the first point of contact for our professionals and customers in United States and Canada
Be a product expert, assisting new and existing professionals with queries related to our offerings
Respond to calls and emails from professionals, ensuring prompt and effective resolution of their concerns
Utilize the Zendesk ticketing system to reply to customer emails and manage support tickets
Handle unresolved questions and escalate issues when necessary
Identify and execute sales opportunities where applicable
Ensure all Customer Success KPIs are consistently met
Deliver satisfactory resolutions to issues within the specified Turnaround Time (TAT)
Maintain high levels of service delivery and customer satisfaction

Requirements:

Strong proficiency in spoken and written English, with a clear and confident communication style
Minimum of 1 year experience in handling international customers
Excellent problem-solving and selling skills
Proficient in using laptops/computers with above-average typing speed
Exceptional attention to detail and organizational skills
Highly driven and motivated with a strong work ethic
Eagerness to learn and grow within the company
Self-starter with the ability to work independently and as part of a team

What we offer:

5 days work week with Saturdays and Sundays as week-offs
Competitive salary: ₹3.75 LPA (plus sales commissions and shift allowances as applicable)
Two-way cab facility
33+ paid days off annually
Quarterly team socials
Access to Learning & Development programs
Work with a collaborative and supportive team
Opportunities for career growth and advancement
Healthcare insurance for you and your family

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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