Customer Experience Advisor Job at Boden Group (City of London)

Customer Experience Advisor

At Guardian, our mission is simple: to ensure every family has protection they t...

Location

United Kingdom , Reading

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A customer-first mindset and strong communication skills
Positivity, energy, and the ability to manage your own workload
Team spirit and resilience when dealing with challenging queries
Experience in customer service

Job Responsibility

Resolve customer queries at first point of contact via telephone calls, webchats and emails
Keep accurate and up-to-date customer records by working through admin tasks
Take ownership of issues and see them through to resolution

What we offer

Private Medical Insurance with rewards for yourself with discounted rates for your family members
Competitive Company Pension Scheme
Access to several employee discounted schemes including but not limited to private dental insurance, Electric Vehicle Salary Sacrifice Scheme, Cycle to Work scheme, Comprehensive Europe and Worldwide Travel Insurance, Medical Cash Plan, Gym memberships, Access to 24/7 GP service for you and your family
25 days holiday with the option to purchase more

Customer Experience Advisor

Location

United Kingdom , Birmingham

Salary:

23500.00 - 24500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Warm, friendly, and professional communication style
Previous experience in a telephone-based customer service role with excellent telephone handling skills and confidence when speaking with customers. You must have a natural customer-first mindset with a desire to deliver excellent service
Strong multi‑tasking abilities within a fast-paced environment
Tech‑savvy, comfortable navigating multiple systems and digital tools
Exceptional organisational and administrative skills
Assertiveness when liaising with internal colleagues to ensure customer issues are progressed

Job Responsibility

Handle incoming telephone enquiries, providing a high standard of customer service
Manage shared inboxes, ensuring emails are actioned, categorised and responded to promptly
Process returned post, updating customer records and ensuring data accuracy
Log and escalate customer issues that cannot be resolved at first contact, ensuring they reach the correct team member
Collaborate with internal departments to support customer queries and drive resolution

What we offer

25 days’ holiday plus bank holidays
Enhanced pension scheme based on role
Holiday allowance grows with length of service
Medicash, virtual GP, therapies, dental and optical support
Company sick pay increases over time
Life Assurance
Study support and access to dedicated academy
24/7 mental health services
Extra day off on your birthday
One volunteer day annually

Fulltime

Customer Experience Advisor

We have an exciting opportunity for you to join our team as our Customer Experie...

Location

United Kingdom , Southampton

Salary:

28000.00 - 32000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in a fast-paced customer service environment
Experience in sales
Determined, Enthusiastic and Reliable
Self-motivated and Achievement orientated
Ability to use own initiative, multitask and perform under pressure
Sets high standards & consistently achieves them
Highly competent with Microsoft Office
Strong communicator with the ability to influence and negotiate effectively

Job Responsibility

Deliver on agreed service level targets including call answer rates, email response rates and completing a consistent high level of calls with a responsibility to ensure that the customers have an exceptional customer experience
Ensuring that all enquiries are responded and followed up within the agreed time scales
Achieve agreed sales targets through completing a consistent high level of sales calls to a new and existing customer base with a responsibility to ensure that the customers have an exceptional customer experience
Working in collaboration with WP Group’s Sector Specialists to work on promotional sector driven campaigns and support WP Group’s Sector specialist to drive the organisation to be a leading Sector Specialist organisation
In this role you will be responsible for managing customers’ orders and being proactive to ensure that customers’ expectations are met. You will work in collaboration with sales and other departments to ensure the best customer journey
Pro-actively seek out every opportunity on both inbound and outbound sales calls using sales skills and excellent product knowledge to offer the customer a range of products and services
Utilising WP Group’s CRM system to plan daily activities, maintain an agreed level of contact with our customers and to identify and re-engage with non-trading customers
Be the voice of the customer, focussed on continuous improvement across the wider business and ensuring compliance with our processes and procedures and suggesting improvements wherever necessary

What we offer

Competitive salary
25 days holiday per annum plus bank holidays
Life Assurance at 4x basic salary
Defined Contribution Pension (Matched up to 7%)
Employee Benefits and Perks Portal
GP Helpline and Employee Assistance Programmes

Customer Experience Advisor

Make every customer feel like your only customer. Join Safetykleen’s high-energy...

Location

United Kingdom , Dinnington

Salary:

24700.00 - 26000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A genuine passion for putting customers first and delivering superior service
Clear, confident written and verbal communication
Calm under pressure
able to juggle multiple tasks without dropping the detail
A proactive team player who’s also comfortable working on your own initiative
Happy to follow processes while suggesting smart improvements

Job Responsibility

Be the first line hero for inbound calls and emails - owning queries end-to-end and delivering brilliant service
Proactively reach out to customers to strengthen relationships
Support customers via live chat, responding quickly and professionally
Keep our CRM spotless - accurate data entry and updates, every time
Allocate, monitor and escalate enquiries or complaints to secure swift resolutions
Log and track activity through our CRM to ensure seamless communication

What we offer

Healthcare from day 1 + 5% pension + 3x life assurance
25 days’ holiday + bank holidays
Events, celebrations & prizes
employee recognition and referral schemes
Enhanced maternity & paternity pay
enhanced sick pay
Wellbeing perks: EAP 24/7 helpline, corporate discounts, Virgin Active & Gymflex offers, Tastecard, retailer discounts, cycle to work
Free parking
Real growth: access to internal and external courses
clear progression based on performance

Fulltime

Customer Experience Advisor

We are looking for a Customer Experience Advisor to join our vibrant Customer Ex...

Location

United Kingdom , Leicester

Salary:

Not provided

The Dune Group

Expiration Date

Until further notice

Requirements

PC literate – particularly in MS office suite
Excellent communication skills - both written and verbal
Excellent organisational and administrative skills
A sound understanding of the Data Protection Act and PCI DSS and their application to the customer service environment
Confident in multi-tasking ensuring attention to detail is applied
Ability to communicate effectively with people at all levels
Enthusiastic, proactive and self-starting
Ability to work on own initiative as well as part of a team
Customer focused
Ability to remain calm and professional under pressure

Job Responsibility

Handle all customer contacts quickly, efficiently to a high standard within agreed KPI’s
Acknowledge and respond to general queries via telephone, email, live chat and post with a friendly and “can do” approach
Assist customers with any issues relating to the Dune experience
Follow GDPR guidelines (Data Protection) to every customer contact
Take ownership of every opportunity to upsell other products offered by Dune London in a positive “Sales Through Service” attitude
Contribute directly and take ownership of all tasks within the Customer Experience Department
Play your part in maintaining our fun, committed and customer focused working environment
Be flexible when asked to assist with or undertake ad-hoc tasks
Develop and maintain a high level of knowledge about our products, our business, retail law and the customer experience industry
Be proactive in developing and maintaining close working relationships with customers and colleagues

What we offer

60% employee discount on Dune products
25 days holiday (plus the bank holidays)
Cycle2work
Company pension scheme
Life assurance for all team members
Team socials and drinks
Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance
Our own Wellbeing Allies – there to talk when you need them

Fulltime

Customer Experience Advisor

This is an exciting opportunity to join a leading and innovative organisation ba...

Location

United Kingdom , Cardiff

Salary:

23970.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Excellent communication skills (verbal and written)
Strong empathy and customer focus
Reliability, patience, and adaptability
Effective problem-solving and multitasking ability
Commercial awareness and a proactive mindset
The ability to work both independently and collaboratively
Proven experience in delivering high-quality service across multiple channels (phone, email, etc.)
Excellent interpersonal and written communication skills
Resilience, positivity, and strong problem-solving skills
A natural aptitude for technology and systems

Job Responsibility

Scheduling internal and field appointments
Delivering exceptional customer service and ensuring a seamless experience across all touchpoints
Applying technical awareness to match customer needs with the right resources and support
Handling basic and recurring customer queries, ensuring prompt and effective resolution
Keeping customers informed on issue progress and service updates
Providing initial technical assistance and resolution for incoming queries
Managing requests via phone and email efficiently
Supporting special projects and other ad-hoc duties as required

What we offer

Discretionary annual bonus scheme
25 days holiday per year (option to buy up to 5 additional days)
Life insurance
Cycle to Work scheme
Subsidised gym membership
Access to health and wellbeing apps
Employee discounts
Hybrid and flexible working options

Fulltime

Customer Experience Advisor

As a Customer Experience Advisor at Centrick, you’ll be the first point of conta...

Location

United Kingdom , Birmingham

Salary:

22500.00 - 23500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Thrive in a fast-paced, high-volume environment
Confident on the phone
Demonstrates empathy and ownership with every interaction

Job Responsibility

Handle inbound and outbound calls professionally, aiming for first-time resolution of resident and leaseholder queries
Confidently manage common enquiries (Fob and key requests, Service charge statements and account balances, Portal access and navigation, Maintenance updates and access coordination, Redirecting queries to the appropriate team or department)
Manage and respond to emails via shared inboxes and the MyCentrick portal
Process and distribute voicemails, ensuring timely follow-up
Proactively follow up on open maintenance jobs with contractors and log updates accurately
Use internal systems (e.g. MyCentrick portal, property CRMs) efficiently and accurately
Raise purchase orders (POs) as required
Draft and issue formal communications and resident letters via email and post
Manage returned post and assist in maintaining accurate resident contact information
Consistently deliver high levels of customer service in line with Centrick’s values and standards

What we offer

Time to Recharge: 25 days’ holiday plus bank holidays
Future Security: Enhanced pension scheme based on role
Extra Holiday: Your holiday allowance grows with your length of service
Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
Sick Pay Boost: Company sick pay increases over time
Learning & Development: Study support and access to our dedicated academy
Mental Health Support: 24/7 mental health services
Birthday Bonus: Enjoy an extra day off on your birthday
Giving Back: One volunteer day annually to support a charity or cause close to your heart
Benefit Platform: One online platform for all benefits and recognition

Customer Experience Advisor

Join our global team as a Customer Experience Advisor! Deliver exceptional servi...

Location

India , Bengaluru

Salary:

375000.00 INR / Year

Bark

Expiration Date

Until further notice

Requirements

Minimum 1 year of experience in a customer-facing role supporting international customers via phone and email
Experience with customer service software is a plus
we use Zendesk
Ability to build strong rapport quickly and confidently with customers
A driven self-starter, self-motivated with a great work ethic
Confident in handling diverse queries, able to easily adapt to any given situation
The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark
Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls, and admin
Exceptional attention to detail and follow-through
Have outstanding written and verbal communication skills in English, with attention to detail, and the ability to write confidently and accurately

Job Responsibility

Be the first line of communication for professionals and customers in UK & US
Handle inbound and outbound queries via phone, emails and chat from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented
Identify sales opportunities and contribute to revenue growth by offering relevant services and upgrades
Be a product & customer expert, assisting new and existing professionals with any queries that they may have
Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business
Solve technical issues and support the development of our platform and products by providing vital feedback to the broader business
Work in line with performance metrics of the Global Customer Experience: Productivity and Quality of interactions, along with CSAT and Online Time

What we offer

5 days work week with 2 week-off days
Competitive salary: ₹3.75 LPA (plus sales commissions and shift allowances as applicable)
One-way cab facility
33+ paid days off annually
Quarterly team socials
Access to Learning & Development programs and personal L&D budget
An annual Learning & Development budget to spend on courses, training, or other resources that support your professional development
Access to Oliva, a leading mental health and wellbeing platform, offering personalised support when you need it
Insurances - Family Floater Mediclaim, Employee Personal Accident and Employee Term Life
Enhanced Cult.fit membership for all employees with access to mental health courses and fitness classes

Fulltime

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Customer Experience Advisor

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