Customer Experience Advisor Job at The Dune Group (Leicester)

Customer Experience Advisor

The Dune Group

Location:
United Kingdom , Leicester

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Experience Advisor to join our vibrant Customer Experience Team at Dune London’s Distribution Centre in Leicester. As an integral part of our business, you will ensure our customers receive excellent service across various communication channels, including phone, email, live chat, and post. Our structured office hours promote a healthy work-life balance, and we provide ongoing training and support, including real-time coaching sessions, to help you succeed.

Job Responsibility:

Handle all customer contacts quickly, efficiently to a high standard within agreed KPI’s
Acknowledge and respond to general queries via telephone, email, live chat and post with a friendly and “can do” approach
Assist customers with any issues relating to the Dune experience
Follow GDPR guidelines (Data Protection) to every customer contact
Take ownership of every opportunity to upsell other products offered by Dune London in a positive “Sales Through Service” attitude
Contribute directly and take ownership of all tasks within the Customer Experience Department
Play your part in maintaining our fun, committed and customer focused working environment
Be flexible when asked to assist with or undertake ad-hoc tasks
Develop and maintain a high level of knowledge about our products, our business, retail law and the customer experience industry
Be proactive in developing and maintaining close working relationships with customers and colleagues
Assist in identifying system or process issues and be confident in offering potential solutions / improvements to rectify these issues
Demonstrate a proactive approach to continuous improvement

Requirements:

PC literate – particularly in MS office suite
Excellent communication skills - both written and verbal
Excellent organisational and administrative skills
A sound understanding of the Data Protection Act and PCI DSS and their application to the customer service environment
Confident in multi-tasking ensuring attention to detail is applied
Ability to communicate effectively with people at all levels
Enthusiastic, proactive and self-starting
Ability to work on own initiative as well as part of a team
Customer focused
Ability to remain calm and professional under pressure
A flexible approach to working hours during business peak times

What we offer:

60% employee discount on Dune products
25 days holiday (plus the bank holidays)
Cycle2work
Company pension scheme
Life assurance for all team members
Team socials and drinks
Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance
Our own Wellbeing Allies – there to talk when you need them

Additional Information:

Job Posted:
March 26, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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