Customer Experience Advisor

• Handle incoming telephone enquiries, providing a high standard of customer service
• Manage shared inboxes, ensuring emails are actioned, categorised and responded to promptly
• Process returned post, updating customer records and ensuring data accuracy
• Log and escalate customer issues that cannot be resolved at first contact, ensuring they reach the correct team member
• Collaborate with internal departments to support customer queries and drive resolution

• Warm, friendly, and professional communication style
• Previous experience in a telephone-based customer service role with excellent telephone handling skills and confidence when speaking with customers. You must have a natural customer-first mindset with a desire to deliver excellent service
• Strong multi‑tasking abilities within a fast-paced environment
• Tech‑savvy, comfortable navigating multiple systems and digital tools
• Exceptional organisational and administrative skills
• Assertiveness when liaising with internal colleagues to ensure customer issues are progressed

Experience within the property management or block management sector

• 25 days’ holiday plus bank holidays
• Enhanced pension scheme based on role
• Holiday allowance grows with length of service
• Medicash, virtual GP, therapies, dental and optical support
• Company sick pay increases over time
• Life Assurance
• Study support and access to dedicated academy
• 24/7 mental health services
• Extra day off on your birthday
• One volunteer day annually
• Benefit platform for all benefits and recognition