Customer Experience Advisor - APAC Marketplace Jobs

Bark

Location:
India, Bengaluru

Category:
Customer Service

Contract Type:
Not provided

Salary:

375000.00 INR / Year

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Job Description:

We are seeking a highly motivated and skilled Customer Experience Advisors to join our APAC team. This role is ideal for individuals who bring a strong blend of customer experience and sales capabilities. You will be the first point of contact for professionals and customers across Australia, New Zealand, the UK, and the US, handling a mix of inbound and outbound interactions. As part of our dynamic Customer Experience team, you’ll be responsible for answering inbound calls, responding to emails, and making outbound calls to pitch and sell our marketplace subscriptions. If you're passionate about customer success, comfortable with consultative selling, and thrive in a fast-paced environment, we want to hear from you!

Job Responsibility:

Be the first line of communication for professionals and customers in Australia
Act as a product expert, helping users understand and navigate our offerings
Manage inbound calls and respond to customer emails using the Zendesk ticketing system
Proactively make outreach calls to pitch and sell marketplace subscriptions to potential leads and existing users
Identify sales opportunities and contribute to revenue growth by offering relevant services and upgrades
Ensure customer queries and concerns are resolved efficiently and within the Turnaround Time (TAT)
Escalate unresolved or complex issues to the appropriate internal teams
Consistently meet or exceed Customer Experience KPIs
Maintain high levels of customer satisfaction and service delivery

Requirements:

Excellent spoken and written English communication
Minimum 1 year experience supporting international customers (voice/email/chat)
Prior experience in outbound sales, with the ability to engage prospects proactively and drive conversions
Strong problem-solving and consultative selling abilities
Ability to multitask and manage high volumes of queries and interactions
Demonstrated proficiency in working with ticketing tools and CRM software to manage customer interactions
Meticulous attention to detail with good organizational habits
Self-driven, motivated, and able to work independently as well as in a team
Openness to learn and grow within the organization

What we offer:

Competitive salary: ₹3.75 LPA (Plus Sales Commissions and Shift Allowances as applicable)
One-way cab facility
33+ paid days off annually
Quarterly team socials
Access to Learning & Development programs
Work with a collaborative and supportive team
Opportunities for career growth and advancement
Healthcare insurance for you and your family

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Experience Advisor - APAC Marketplace