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Customer Experience Account Support Management - Graduate

Singapore, Singapore · Job Posted June 15, 2026
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Job Description

This role has been designed as ‘Onsite’ with an expectation that you will primarily work from an HPE partner/customer office. At HPE, our team members search beyond customers' needs today to accelerate what’s next and make a difference — for others, our company, and the planet. Our customers turn to us because we are positive, empathetic and enterprising. We embrace opportunities to accelerate this transformation across data, connectivity, cloud and security. And together we make what was once thought impossible, possible. That’s why we not only give you the space to grow into the professional you want to be, but we also embrace who you are and where you come from. We also value the flexibility and autonomy to balance work and personal needs in a way that works best for you.

Job Responsibility

  • Oversee the onboarding & regular post-sales operation of CompleteCare and GreenLake customers under HPE Services portfolio
  • Ensure the successful delivery of contracted proactive and support related services in a B2B environment
  • Responsible for developing and maintaining a strong trusted relationship with their assigned customer(s)
  • Lead service improvement whenever applicable related to account assigned to ensure account objectives scope, time, budget and quality expectations
  • Contribute by achieving internal & customer organizations’ KPIs, value-based outcomes to drive high customer success
  • Support one or more assigned customer account with a clear defined Account Support Plan
  • Drive with rigor & diligence by engaging internal and customer stakeholders to ensure expected deliverables & outcomes are followed and delivered on time
  • Conduct Operational Reviews and is responsible for the implementation of planned activities
  • Follow up with customer(s) on an ongoing and regular basis on all aspects of service support
  • Communicate with strong soft & interpersonal to relate & manage Customers and stakeholders
  • Gives visibility of the proactive and reactive activities carried out
  • Supports the customer in problem/escalation management
  • Propose and execute corrective/ preventive actions aiming operation & customer experience improvement
  • designs, automates & deliver statistics and reports as per process requirements and customer needs
  • Learn whenever trainings are provided, apply strong subject-matter expertise, technology, AI, automation-related along analytical skills to seek better to improve service to the Customer

Requirements

  • Bachelor or Master’s degree in Business or relevant completed in the last year
  • Excellent interpersonal, communication and presentation skills
  • Customer relationship building skills
  • Self-motivated with a Team Player spirit
  • Structured work approach
  • Solution oriented with Problem Solving mindset
  • Proactive and able to work under pressure
  • Ability to operate effectively within a virtual (cross-cultural) team

Nice to have

  • Excellent command of MS Office products including CoPilot, Word, Excel, PowerPoint, SharePoint, Visio
  • Understanding of latest IT and Technology trends e.g. Cloud, Virtualisation, AI, Automation
  • Knowledge and related experience Customer Success management, ITIL process knowledge is an advantage

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

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