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This role has been designed as ‘Onsite’ with an expectation that you will primarily work from an HPE partner/customer office. At HPE, our team members search beyond customers' needs today to accelerate what’s next and make a difference — for others, our company, and the planet. Our customers turn to us because we are positive, empathetic and enterprising. We embrace opportunities to accelerate this transformation across data, connectivity, cloud and security. And together we make what was once thought impossible, possible. That’s why we not only give you the space to grow into the professional you want to be, but we also embrace who you are and where you come from. We also value the flexibility and autonomy to balance work and personal needs in a way that works best for you.
Job Responsibility
Oversee the onboarding & regular post-sales operation of CompleteCare and GreenLake customers under HPE Services portfolio
Ensure the successful delivery of contracted proactive and support related services in a B2B environment
Responsible for developing and maintaining a strong trusted relationship with their assigned customer(s)
Lead service improvement whenever applicable related to account assigned to ensure account objectives scope, time, budget and quality expectations
Contribute by achieving internal & customer organizations’ KPIs, value-based outcomes to drive high customer success
Support one or more assigned customer account with a clear defined Account Support Plan
Drive with rigor & diligence by engaging internal and customer stakeholders to ensure expected deliverables & outcomes are followed and delivered on time
Conduct Operational Reviews and is responsible for the implementation of planned activities
Follow up with customer(s) on an ongoing and regular basis on all aspects of service support
Communicate with strong soft & interpersonal to relate & manage Customers and stakeholders
Gives visibility of the proactive and reactive activities carried out
Supports the customer in problem/escalation management
designs, automates & deliver statistics and reports as per process requirements and customer needs
Learn whenever trainings are provided, apply strong subject-matter expertise, technology, AI, automation-related along analytical skills to seek better to improve service to the Customer
Requirements
Bachelor or Master’s degree in Business or relevant completed in the last year
Excellent interpersonal, communication and presentation skills
Customer relationship building skills
Self-motivated with a Team Player spirit
Structured work approach
Solution oriented with Problem Solving mindset
Proactive and able to work under pressure
Ability to operate effectively within a virtual (cross-cultural) team
Nice to have
Excellent command of MS Office products including CoPilot, Word, Excel, PowerPoint, SharePoint, Visio
Understanding of latest IT and Technology trends e.g. Cloud, Virtualisation, AI, Automation
Knowledge and related experience Customer Success management, ITIL process knowledge is an advantage