Customer Expansion Team Leader Job at Gipo (Rome)

Customer Expansion Team Leader

Reporting directly to our COO, you will be the core of our expansion strategy. Y...

Location

Italy , Rome

Salary:

Not provided

DocPlanner GmbH

Expiration Date

Until further notice

Requirements

3–5 years of experience in sales / customer expansion roles (upselling, inside sales, account management)
Ability to lead teams and improve performance through coaching, processes, and analysis
Experience in SaaS, digital, or tech environments
Analytical skills and familiarity with KPIs, metrics, and CRM (Hubspot / Salesforce)
Professional knowledge of English language

Job Responsibility

Leading and motivating a team of Customer Expansion Specialists, ensuring high performance and a quality commercial approach
Defining the Upsell strategy across various client segments, optimizing processes and minimizing the Churn rate
Promoting a consultative sales model, helping doctors understand the value of the proposed solutions and how they can impact their business
Analyzing portfolio data, identifying growth opportunities and areas for improvement
Working closely with Marketing, Customer Success, and Product to create effective campaigns, initiatives, and materials
Monitoring weekly and monthly KPIs, ensuring accurate forecasting

What we offer

Total compensation aligned with your experience
Uncapped commission plan
Welfare for you and your family
Ticket restaurants
Smartworking policy 50%

Fulltime

Senior Director, International Customer Experience

The Senior Director, International Customer Experience provides strategic leader...

Location

New Zealand , Wellington

Salary:

Not provided

Follett Software

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Management, or related field
advanced degree preferred
10+ years in customer experience, customer success, technical support, professional services or related post-sales functions
7+ years in a senior leadership role managing global or multi-regional teams, including customer experience, customer success, technical support, or related post-sales functions within a global software or technology company
Demonstrated ability to lead cross-functional, geographically distributed teams in a fast-paced, customer-focused environment
Strong operational management skills with experience optimising workflows, resources, and processes to drive efficiency and quality
Track record of improving customer satisfaction, retention, and engagement through strategic initiatives
Experience partnering with Product, Sales, Marketing, and Development teams to address customer needs and influence product direction
Expertise in developing and delivering scalable training, communication, and support programs
Strong problem-solving and decision-making skills, with the ability to manage complex or high-impact customer issues

Job Responsibility

Provide strategic leadership for all post-sales customer experience functions globally, including Technical Support, Customer Success and Professional Services
Work with CX leaders to improve business processes that improve our ability to support our customers effectively and achieve productive use of all Follett products and services
Work with the respective leaders to help improve operational efficiencies and the customer experience by identifying needs, addressing challenges, and optimising workflows
Foster collaboration and knowledge sharing among global support, success, and professional services teams, promoting a unified “global team” culture
Partner with Marketing and Sales to align on customer communications, promote new features, and identify opportunities for customer engagement
Maintain up-to-date expertise in company products and services, enabling the team to deliver accurate and informed services and support
Foster change management and new process implementation to enhance efficiency and the customer journey
Monitor customer satisfaction metrics, case ticket trends, utilization trends, implementation time to value metrics, project volume, and overall performance data to identify opportunities for improvement and report results to executive leadership
Oversee a global support team responsible for responding to customer inquiries via phone, email and online via a customer portal
Partner with product management and development to ensure customer-reported issues are documented, escalated, and addressed promptly, while contributing insights for product improvements

What we offer

Fully remote work
Subsidized healthcare plans, including orthodontic coverage, with HSA option that includes employer matching
Company-paid disability and life insurance, with the option to enhance coverage through voluntary plans
Robust Paid Time Off, including Flex PTO for salaried roles, paid parental leave, company holidays, and paid volunteer service time
Retirement savings with employer match, vesting every pay period
Flexible Spending Accounts for healthcare and dependent care
Optional supplemental coverages, such as accident, hospital, and critical illness insurance, identity theft and credit monitoring, and legal protection services
Meaningful recognition and tangible rewards that celebrate achievements, fuel motivation, and recognize both individual and team success

Fulltime

Corporate Account Handling Team Manager

The Corporate team Manager is responsible for managing a team of corporate accou...

Location

United Kingdom , Leeds

Salary:

60000.00 - 65000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Knowledge of the organisation, rules and procedures
Previous Sales / Customer Service experience
Excellent understanding of Commercial Classes of Business insurance
Previous experience of managing a team inclusive of development / coaching, one to ones and performance management is desirable but not essential
Full knowledge and understanding of the complaint’s procedure
Robust understanding of all policies, procedures and processes
Business focused and commercially aware
Influencing / Planning & Organisation
Strong Communication & Time Management skills

Job Responsibility

Referral point within the team for coaching, mentoring and workload management to ensure team members’ continuing development
Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients
Provide quality service to clients, covering all details of their insurance arrangements, to advise, review, arrange and secure the appropriate cover at a competitive premium
Use of MI to monitor and report on customer outcome KPIs and regulatory requirements (e.g. contract certainty, overdue renewals, renewals issued in good time)
Managing absence, including workloads during absences to ensure customers outcomes are still met
Carry out 1-1s with staff on a regular basis to ensure individual KPIs are being met
Carry out performance reviews as required and follow the correct procedure in doing so
Collaborate and communicate with other broking teams, including team leaders to ensure consistency and sharing of workload where required
Maintain data integrity by keeping records up to date throughout all systems
Collaborate with other departments within the brokerage to ensure the best service is provided to customers

Fulltime

Senior Manager, Customer Success (Enterprise Legal)

Everlaw is seeking an experienced Sr. Manager of Customer Success that meaningfu...

Location

United States , Oakland; New York

Salary:

163000.00 - 207000.00 USD / Year

Everlaw

Expiration Date

Until further notice

Requirements

At least 4 years of experience leading Customer Success or post‑sales teams in a SaaS environment, including direct people management, owning a book of business, and driving retention, expansion, and customer ROI
Strategic operator who can define a clear vision for your segment, translate it into concrete plans and goals, and adjust quickly based on data, risks, and changing customer needs
Strong people leader who develops talent to work largely autonomously: you coach, delegate thoughtfully, practice situational leadership, and provide direct, timely feedback while holding your team accountable to commitments to customers, Customer Success, and Everlaw
Champion diversity, equity, inclusion, and belonging in how you lead, make decisions, and build teams, ensuring every person has fair opportunities, feels welcomed, and is respected
Role model Everlaw’s standards and values, including in‑office expectations, meeting engagement, and cross‑functional collaboration, and you bring unwavering integrity to how you show up for your team and customers
Communicate with clarity, confidence and influence in writing, in presentations, and in conversation, proactively managing up and across to share status, surface risks, and build alignment with stakeholders
Deeply customer‑centric: you build credible, trusted, long‑term relationships, partner strategically to understand requirements, and proactively drive value, outcomes, and adoption across your portfolio
Consistently drive results, using data and insight to prioritize, make decisions, and execute in service of Everlaw’s growth and your customers’ success
Critical and innovative thinker who isn’t afraid to move quickly on customer and stakeholder expectations, while maintaining a thoughtful plan of action and clear rationale behind your decisions

Job Responsibility

Lead a team of Customer Success Managers and Customer Success Associates responsible for the entire post-sale client experience in our Legal Enterprise segment
Develop a team that provides an industry leading customer experience by partnering with clients on the segment-specific best practices for using Everlaw within their technology stack, managing escalations, and helping customers realize the full value of their investment in Everlaw
Deeply collaborate across the company, partnering with Sales, Business Development, Product, Engineering, Finance, Marketing and the rest of the Customer Experience organization (including Support and User Education) to ensure a value-driven user experience
Build, coach and manage a team of 7-8 Customer Success Managers and Customer Success Associates who are workflow experts, driving adoption and value through trusted partnership
Lead meaningful one-on-ones with your team, providing actionable guidance, thoughtful feedback, and supporting individual career growth goals
Develop a Customer Success roadmap for the Legal Enterprise segment, and then secure team enablement and implement processes to deliver the required outcomes
Create long-lasting, deep and strategic relationships with customers
Identify, track, innovate and deliver on customer metrics including case growth rate (NCR), net dollar retention (ARR), customer success qualified leads (CSQLs) and Moments that Matter (MtM) call to actions (CTAs)
Develop a strong relationship with Product and Engineering teams to drive product improvements from customer and team feedback
Autonomously collaborate cross-functionally to design and improve processes and drive an industry-leading customer experience

What we offer

Medical, dental, and vision
Wellness program
Paid parental leave
Professional development
Fully stocked kitchen
Equity program
401(k) retirement plan with company matching
Flexible Spending Accounts for health and dependent care expenses
Approximately 10 days (80 hours) per year of sick leave
Seventeen paid vacation days plus 11 federal holidays

Fulltime

Manager, Developer Success, EMEA

As a Manager in our Developer Success team, you will lead and coach a team of Pl...

Location

Salary:

Not provided

Vercel

Expiration Date

Until further notice

Requirements

Demonstrated success leading technical customer-facing teams (e.g., Solutions Engineering, Consulting) and consistently driving impactful customer and business results
Deep technical knowledge of modern Web architectures — able to coach a team that engages engineering leaders credibly on architectural decisions
Strong operational mindset: able to drive execution, manage workload, and balance competing priorities
Business acumen and understanding of how technical engagements contribute to retention, expansion, and customer growth
Empathy for developers and a passion for delivering exceptional developer experiences
Strong collaborator and communicator who can align cross-functional teams around

Job Responsibility

Lead, coach, and develop a high-performing team of Platform Architects and Developer Success Engineers to deliver exceptional customer outcomes
Own your team’s impact on technical success to support key revenue growth metrics like NDR and expansion
Implement and continuously improve repeatable post-sales playbooks that drive consistency, predictability, and quality at scale
Empower your team to build trusted partnerships with customer developer teams and their executives, aligning technical engagements with customer business objectives
Monitor team performance, manage workload and priorities, and remove blockers to ensure your team can execute effectively
Collaborate closely with Sales, Support, and Product teams to deliver a seamless and integrated customer experience
Analyze customer and team data to inform decisions and improve operational effectiveness

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Fulltime

Director of Customer Success

Everlaw is seeking a highly-experienced Director of Customer Success that meanin...

Location

United States , New York, NY or Oakland, CA

Salary:

201000.00 - 254000.00 USD / Year

Everlaw

Expiration Date

Until further notice

Requirements

At least 8 years of experience leading Customer Success or post‑sales teams in a SaaS environment, including direct people management, owning a book of business, and driving retention, expansion, and customer ROI
Strategic operator who can define a clear vision, translate it into concrete plans and goals, and adjust quickly based on data, risks, and changing customer needs
Strong people leader who develops talent to work largely autonomously: you coach, delegate thoughtfully, practice situational leadership, and provide direct, timely feedback while holding your team accountable
Champion diversity, equity, inclusion, and belonging in how you lead, make decisions, and build teams
Role model Everlaw’s standards and values, including in‑office expectations, meeting engagement, and cross‑functional collaboration, and bring unwavering integrity
Communicate with clarity, confidence and influence in writing, in presentations, and in conversation, proactively managing up and across to share status, surface risks, and build alignment
Deeply customer‑centric: build credible, trusted, long‑term relationships, partner strategically to understand requirements, and proactively drive value, outcomes, and adoption
Consistently drive results, using data and insight to prioritize, make decisions, and execute in service of Everlaw’s growth and your customers’ success
Critical and innovative thinker who isn’t afraid to move quickly on customer and stakeholder expectations, while maintaining a thoughtful plan of action and clear rationale behind decisions

Job Responsibility

Lead a team of Customer Success Managers and Customer Success Associates responsible for the entire post-sale client experience in our Strategic and Plaintiff segments
Develop a team that provides an industry leading customer experience by partnering with clients on segment-specific best practices for using Everlaw, managing escalations, and helping customers realize the full value of their investment
Deeply collaborate across the company, partnering with Sales, Business Development, Product, Engineering, Finance, Marketing and the rest of the Customer Experience organization
Build, coach and manage a team of 7 Customer Success Managers and Customer Success Associates who are workflow experts, driving adoption and value through trusted partnership
Develop a Customer Success roadmap for the Strategic and Plaintiff segments, and then generate required team training and processes to deliver the required outcomes
Create long-lasting, deep and strategic relationships with customers
Identify, track, innovate and deliver on customer metrics including case growth rate (NCR), net dollar retention (NDR), customer success qualified leads (CSQLs) and Moments that Matter (MtM) call to actions (CTAs)
Develop a strong relationship with Product and Engineering teams to drive product improvements from customer and team feedback
Autonomously collaborate cross-functionally to design and improve processes and drive an industry-leading customer experience
Inspire, enable and develop your team to be Trusted Advisors and strategic workflow consultants

What we offer

Equity program
401(k) retirement plan with company matching
Health, dental, and vision
Flexible Spending Accounts for health and dependent care expenses
Paid parental leave and approximately 10 days (80 hours) per year of sick leave
Seventeen paid vacation days plus 11 federal holidays
Membership to Modern Health to help employees prioritize mental health and wellness
Annual allocation for Learning & Development opportunities and applicable professional membership dues
Company-sponsored life and disability insurance
Monthly home internet reimbursement

Fulltime

Director of Customer Success, EMEA

We’re looking for a Director of Customer Success – EMEA to join our global team ...

Location

Israel , Tel Aviv

Salary:

Not provided

Cyera

Expiration Date

Until further notice

Requirements

5+ years of experience leading technical CS, TAM, or Professional Services teams, including experience managing multi-regional teams across EMEA
Served as a Head/Director of CS, or in a similar leadership role, within a B2B SaaS or cybersecurity organization
Strong technical support mindset, with the ability to guide teams through complex troubleshooting, root-cause analysis, and customer escalations
You are comfortable partnering directly with Support and Engineering to resolve critical issues, streamline escalation paths, and ensure a seamless, high-quality customer experience
Excel at building scalable processes, driving adoption, managing renewals, and leading change across complex environments
Thrive in a fast-paced, high-growth, and ambiguous startup environment, making decisions with clarity and confidence
Bring a strong technical orientation, with experience working alongside Product, Engineering, and Architecture teams
Fluent in Salesforce, BI tooling, customer analytics, and data-driven decision-making
A compelling communicator, capable of leading both executive-level business discussions and deep technical workshops
Willing and able to travel 25–50% to engage directly with customers and teams.

Job Responsibility

Lead and scale technical Customer Success teams across EMEA, shaping team structure, methodologies, and execution standards as Cyera expands globally
Develop and operationalize CS infrastructure—including customer journeys, playbooks, QBR frameworks, KPIs, and dashboards—to drive predictable outcomes and organizational alignment
ֿBuild and own a comprehensive renewals strategy covering process design, forecasting, workflows, timelines, and escalations to ensure timely renewals, reduced churn, and strong retention
Collaborate closely with CSEs, Account Managers, and cross-functional leaders to streamline renewals and remove operational friction
Act as a strategic partner to enterprise customers, deepening relationships, understanding business goals, identifying expansion opportunities, and driving measurable value throughout the lifecycle
Monitor customer health, usage patterns, adoption trends, and risk indicators
proactively address issues to prevent escalations and protect satisfaction
Lead cross-functional initiatives to resolve renewal challenges, enhance onboarding and training, optimize support processes, and improve operational efficiency across regions
Partner with Product, OCTO, Sales, SEs, Support, and Services to align priorities, influence roadmap decisions, and ensure seamless customer transitions
Oversee end-to-end CS operations, including onboarding, enablement, engagement, and documentation, implementing best practices and standard operating procedures

Fulltime

Director of Customer Success

Everlaw is seeking a highly-experienced Director of Customer Success that meanin...

Location

United States , New York, NY or Oakland, CA

Salary:

201000.00 - 254000.00 USD / Year

Everlaw

Expiration Date

Until further notice

Requirements

At least 8 years of experience leading Customer Success or post‑sales teams in a SaaS environment, including direct people management, owning a book of business, and driving retention, expansion, and customer ROI
Strategic operator who can define a clear vision, translate it into concrete plans and goals, and adjust quickly based on data, risks, and changing customer needs
Strong people leader who develops talent to work largely autonomously: coaches, delegates thoughtfully, practices situational leadership, and provides direct, timely feedback while holding team accountable
Champions diversity, equity, inclusion, and belonging in leadership, decision-making, and team building
Role models company standards and values, including in‑office expectations, meeting engagement, and cross‑functional collaboration, and brings unwavering integrity
Communicates with clarity, confidence and influence in writing, in presentations, and in conversation, proactively managing up and across to share status, surface risks, and build alignment
Deeply customer‑centric: builds credible, trusted, long‑term relationships, partners strategically to understand requirements, and proactively drives value, outcomes, and adoption
Consistently drives results, using data and insight to prioritize, make decisions, and execute in service of growth and customer success
Critical and innovative thinker who isn’t afraid to move quickly on customer and stakeholder expectations, while maintaining a thoughtful plan of action and clear rationale behind decisions

Job Responsibility

Lead a team of Customer Success Managers and Customer Success Associates responsible for the entire post-sale client experience in Strategic and Plaintiff segments
Develop a team that provides an industry leading customer experience by partnering with clients on segment-specific best practices for using Everlaw, managing escalations, and helping customers realize full value
Deeply collaborate across the company, partnering with Sales, Business Development, Product, Engineering, Finance, Marketing and the rest of the Customer Experience organization to ensure a value-driven user experience
Build, coach and manage a team of 7 Customer Success Managers and Customer Success Associates who are workflow experts, driving adoption and value through trusted partnership
Lead meaningful one-on-ones with team, providing actionable guidance, thoughtful feedback, and supporting individual career growth goals
Develop a Customer Success roadmap for the Strategic and Plaintiff segments, and then generate required team training and processes to deliver required outcomes
Create long-lasting, deep and strategic relationships with customers
Identify, track, innovate and deliver on customer metrics including case growth rate (NCR), net dollar retention (NDR), customer success qualified leads (CSQLs) and Moments that Matter (MtM) call to actions (CTAs)
Develop a strong relationship with Product and Engineering teams to drive product improvements from customer and team feedback
Autonomously collaborate cross-functionally to design and improve processes and drive an industry-leading customer experience

What we offer

Equity program
401(k) retirement plan with company matching
Health, dental, and vision
Flexible Spending Accounts for health and dependent care expenses
Paid parental leave and approximately 10 days (80 hours) per year of sick leave
Seventeen paid vacation days plus 11 federal holidays
Membership to Modern Health to help employees prioritize mental health and wellness
Annual allocation for Learning & Development opportunities and applicable professional membership dues
Company-sponsored life and disability insurance
Work in our midtown New York office

Fulltime

Customer Expansion Team Leader

Gipo

Location:
Italy , Rome

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 14, 2026

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