Customer Expansion Team Leader Job at DocPlanner GmbH (Rome)

Senior Director, Account Health Management EMEA

As a Senior Director, Account Health Management, you will be a key leader within...

Location

United Kingdom , London

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

10+ years of professional experience in a high-growth SaaS/Cloud Enterprise Organization or similar
At least 5+ years in a leadership capacity
Demonstrated experience leading global direct/indirect teams of 10+ in customer success, professional services, and/or support organizations
Proven track record of managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction
Extensive customer-facing experience in senior roles, including the ability to effectively communicate and influence C-level executives and various levels of technical and non-technical depth within client teams
Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions
Experience leading teams to deliver large technology programs to strategic customers, with expertise in 2+ of the following areas: Network Security, Cloud Security, Product Development, Security Operations, or DevSecOps
Proven ability to work effectively in a highly matrixed and fast-growing organization, building strong working relationships across multiple functions and mediating conflict
A strategic mindset with P&L/Run the Business experience, capable of scaling operations, and strong operational, analytical, and problem-solving skills with a track record of driving transformational improvements
Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs

Job Responsibility

Manage and mentor a team of Service Delivery Leaders and Customer Success Managers
Foster team cohesiveness, focusing on employee morale and development initiatives to promote internal retention
Set team goals aligned with overall organizational objectives, and provide regular performance feedback to direct reports
Build a growth mindset-oriented culture that promotes diversity, continuous improvement, a sense of urgency, and customer outcomes
Inspire and attract top talent to your team
Lead the Account Health Team to drive customer engagement and excellence for top-tier customers in the region
Act as a single accountable post-sales leader for customer outcomes, partner execution, and day-to-day post-sales execution and operations in your geography
Accountable for executive engagement, account health, and risk mitigation
Oversee customer planning, deployment, account-level reviews, and escalations
Maintain executive relationships and act as an escalation point to ensure stakeholder alignment and provide proactive, prescriptive advice for outstanding Customer Success

What we offer

FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
Mental and financial health resources
Personalized learning opportunities

Fulltime

Senior Director, International Customer Experience

The Senior Director, International Customer Experience provides strategic leader...

Location

New Zealand , Wellington

Salary:

Not provided

Follett Software

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Management, or related field
advanced degree preferred
10+ years in customer experience, customer success, technical support, professional services or related post-sales functions
7+ years in a senior leadership role managing global or multi-regional teams, including customer experience, customer success, technical support, or related post-sales functions within a global software or technology company
Demonstrated ability to lead cross-functional, geographically distributed teams in a fast-paced, customer-focused environment
Strong operational management skills with experience optimising workflows, resources, and processes to drive efficiency and quality
Track record of improving customer satisfaction, retention, and engagement through strategic initiatives
Experience partnering with Product, Sales, Marketing, and Development teams to address customer needs and influence product direction
Expertise in developing and delivering scalable training, communication, and support programs
Strong problem-solving and decision-making skills, with the ability to manage complex or high-impact customer issues

Job Responsibility

Provide strategic leadership for all post-sales customer experience functions globally, including Technical Support, Customer Success and Professional Services
Work with CX leaders to improve business processes that improve our ability to support our customers effectively and achieve productive use of all Follett products and services
Work with the respective leaders to help improve operational efficiencies and the customer experience by identifying needs, addressing challenges, and optimising workflows
Foster collaboration and knowledge sharing among global support, success, and professional services teams, promoting a unified “global team” culture
Partner with Marketing and Sales to align on customer communications, promote new features, and identify opportunities for customer engagement
Maintain up-to-date expertise in company products and services, enabling the team to deliver accurate and informed services and support
Foster change management and new process implementation to enhance efficiency and the customer journey
Monitor customer satisfaction metrics, case ticket trends, utilization trends, implementation time to value metrics, project volume, and overall performance data to identify opportunities for improvement and report results to executive leadership
Oversee a global support team responsible for responding to customer inquiries via phone, email and online via a customer portal
Partner with product management and development to ensure customer-reported issues are documented, escalated, and addressed promptly, while contributing insights for product improvements

What we offer

Fully remote work
Subsidized healthcare plans, including orthodontic coverage, with HSA option that includes employer matching
Company-paid disability and life insurance, with the option to enhance coverage through voluntary plans
Robust Paid Time Off, including Flex PTO for salaried roles, paid parental leave, company holidays, and paid volunteer service time
Retirement savings with employer match, vesting every pay period
Flexible Spending Accounts for healthcare and dependent care
Optional supplemental coverages, such as accident, hospital, and critical illness insurance, identity theft and credit monitoring, and legal protection services
Meaningful recognition and tangible rewards that celebrate achievements, fuel motivation, and recognize both individual and team success

Fulltime

Corporate Account Handling Team Manager

The Corporate team Manager is responsible for managing a team of corporate accou...

Location

United Kingdom , Leeds

Salary:

60000.00 - 65000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Knowledge of the organisation, rules and procedures
Previous Sales / Customer Service experience
Excellent understanding of Commercial Classes of Business insurance
Previous experience of managing a team inclusive of development / coaching, one to ones and performance management is desirable but not essential
Full knowledge and understanding of the complaint’s procedure
Robust understanding of all policies, procedures and processes
Business focused and commercially aware
Influencing / Planning & Organisation
Strong Communication & Time Management skills

Job Responsibility

Referral point within the team for coaching, mentoring and workload management to ensure team members’ continuing development
Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients
Provide quality service to clients, covering all details of their insurance arrangements, to advise, review, arrange and secure the appropriate cover at a competitive premium
Use of MI to monitor and report on customer outcome KPIs and regulatory requirements (e.g. contract certainty, overdue renewals, renewals issued in good time)
Managing absence, including workloads during absences to ensure customers outcomes are still met
Carry out 1-1s with staff on a regular basis to ensure individual KPIs are being met
Carry out performance reviews as required and follow the correct procedure in doing so
Collaborate and communicate with other broking teams, including team leaders to ensure consistency and sharing of workload where required
Maintain data integrity by keeping records up to date throughout all systems
Collaborate with other departments within the brokerage to ensure the best service is provided to customers

Fulltime

Service Delivery Leader

Service Delivery Leaders serve with an account-centric focus managing the custom...

Location

France , Paris

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

8+ years of professional experience in a customer-facing role, managing high-touch, high visibility post-sales engagements
Specialization in software product and service delivery to strategic customers with an expertise in 1+ of the following areas: Cloud Security, DevSecOps, Network Security, Security Operations
Proven results working as a trusted advisor to drive business value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depth
Expertise in customer guidance throughout their Journey focusing on Value Realization in addition managing customer escalations, balancing customer expectations, and negotiating successful resolutions
Thrive in a matrixed, team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
Fluent French speaking skills required

Job Responsibility

Account Management: Key account ownership and relationship management for Palo Alto Networks’ largest customers
Operate as primary point of contact for multiple product lines supporting the customer journey
Operating cross-functionally with clients, end user through C-suite, and internal partners across product lines - Cloud, DevSecOps, Network, and AI security
Customer Impact: Own customer planning, deployment, adoption, account-level reviews, and escalations
Builds and manages the customized product delivery to the customer’s tech environment
Understands Customer Security Priorities and is able to translate it to Success Plans
Partnership: Partner with Sales team to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals
Partner with Post-Sales teams as Professional Services , Customer Success & Support
Engage and coordinate customer delivery across Palo Alto Networks team members including engineering and professional services

What we offer

FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
mental and financial health resources
personalized learning opportunities

Customer Revenue Enablement Specialist

Phorest is looking for a Customer Revenue Enablement Specialist to join our glob...

Location

Ireland; United Kingdom

Salary:

Not provided

Phorest

Expiration Date

Until further notice

Requirements

A proven track record of working with Sales and/or Customer Success teams in a SaaS / technology business, ideally in sales enablement, CS enablement, or a similar revenue-support role
Strong understanding of SaaS sales processes, especially upsell, cross-sell, and renewals within an existing customer base
Experience turning customer pain points and opportunities into practical enablement assets (playbooks, talk tracks, decks, email sequences, training)
Comfortable working with Salesforce and Outreach (or similar tools) and using them to support and measure revenue motions
Analytical skills to interpret sales and usage metrics, identify expansion opportunities, and evaluate the impact of enablement initiatives
Strong communication and facilitation skills: you’ll partner closely with regional leaders, Customer Success, Customer Sales, Marketing, Product and RevOps
Ability to balance strategic thinking (customer lifecycle, segmentation, value realisation) with hands-on execution (building content, reviewing calls, refining sequences)
Target-driven, proactive self-starter who is comfortable owning outcomes without waiting for perfect inputs
Creative thinker who understands salon/spa/clinic customers and can shape messaging around their real-world business challenges

Job Responsibility

Support Customer Sales & Success Teams
Build and maintain upsell / cross-sell playbooks and sequences for key products
Translate product features into clear value stories
Define talk tracks, discovery questions, objection handling and proof points
Coordinate regular knowledge share sessions
Capture and standardise best practices
Work with Product Marketing, Customer Marketing and regional teams to make sure new products and features are launched with a clear expansion motion
Ensure sales and CS teams understand ideal customer profile, value props, pricing and packaging
Funnel feedback from customer-facing teams back to Product and Marketing
Review demos and key customer calls

What we offer

Private healthcare
2 Wellness Days
Employee assistance program
Free online GP service
Competitive Compensation
Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
Bike to work scheme

Fulltime

Senior Manager, Customer Success

As the Senior Manager, Customer Success you will lead, develop, and empower a te...

Location

United States , New York; San Francisco; Scottsdale; Seattle

Salary:

108000.00 - 145000.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

7–10+ years of experience in customer success, account management, or a related field
At least 3 years directly managing or leading CSM teams
Proven experience owning retention, expansion, and customer health metrics at scale—ideally within SaaS or public safety technology
Exceptional verbal and written communication skills, with the ability to influence decisions across all levels of the organization
Strong ability to design scalable processes, analyze data, and turn insights into actionable strategy
Demonstrated success cultivating relationships with key customer stakeholders, decision-makers, and operational leaders
Thrives in a fast-paced, high-growth startup environment
able to lead teams through ambiguity and change
Quick learner with strong technical aptitude

Job Responsibility

Lead, mentor, and coach a high-performing team of Customer Success Managers
Establish clear performance expectations, KPIs, and development plans
Provide guidance on complex customer scenarios
Own and operationalize the strategy for customer retention, growth, and value realization
Design, refine, and scale processes, playbooks, and frameworks
Partner with leadership to forecast retention, expansion, and customer health metrics
Ensure CSMs build deep, trusted relationships with key customer stakeholders
Support escalation management
Maintain visibility into the health of top accounts
Act as a senior advocate for the customer within Product, Engineering, Support, and GTM teams

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices
Generous annual bonus
Company equity

Fulltime

Manager, Developer Success, EMEA

As a Manager in our Developer Success team, you will lead and coach a team of Pl...

Location

Germany; United Kingdom

Salary:

Not provided

Vercel

Expiration Date

Until further notice

Requirements

Demonstrated success leading technical customer-facing teams (e.g., Solutions Engineering, Consulting) and consistently driving impactful customer and business results
Deep technical knowledge of modern Web architectures — able to coach a team that engages engineering leaders credibly on architectural decisions
Strong operational mindset: able to drive execution, manage workload, and balance competing priorities
Business acumen and understanding of how technical engagements contribute to retention, expansion, and customer growth
Empathy for developers and a passion for delivering exceptional developer experiences
Strong collaborator and communicator who can align cross-functional teams around

Job Responsibility

Lead, coach, and develop a high-performing team of Platform Architects and Developer Success Engineers to deliver exceptional customer outcomes
Own your team’s impact on technical success to support key revenue growth metrics like NDR and expansion
Implement and continuously improve repeatable post-sales playbooks that drive consistency, predictability, and quality at scale
Empower your team to build trusted partnerships with customer developer teams and their executives, aligning technical engagements with customer business objectives
Monitor team performance, manage workload and priorities, and remove blockers to ensure your team can execute effectively
Collaborate closely with Sales, Support, and Product teams to deliver a seamless and integrated customer experience
Analyze customer and team data to inform decisions and improve operational effectiveness

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Fulltime

Manager, Developer Success, EMEA

As a Manager in our Developer Success team, you will lead and coach a team of Pl...

Location

Salary:

Not provided

Vercel

Expiration Date

Until further notice

Requirements

Demonstrated success leading technical customer-facing teams (e.g., Solutions Engineering, Consulting) and consistently driving impactful customer and business results
Deep technical knowledge of modern Web architectures — able to coach a team that engages engineering leaders credibly on architectural decisions
Strong operational mindset: able to drive execution, manage workload, and balance competing priorities
Business acumen and understanding of how technical engagements contribute to retention, expansion, and customer growth
Empathy for developers and a passion for delivering exceptional developer experiences
Strong collaborator and communicator who can align cross-functional teams around

Job Responsibility

Lead, coach, and develop a high-performing team of Platform Architects and Developer Success Engineers to deliver exceptional customer outcomes
Own your team’s impact on technical success to support key revenue growth metrics like NDR and expansion
Implement and continuously improve repeatable post-sales playbooks that drive consistency, predictability, and quality at scale
Empower your team to build trusted partnerships with customer developer teams and their executives, aligning technical engagements with customer business objectives
Monitor team performance, manage workload and priorities, and remove blockers to ensure your team can execute effectively
Collaborate closely with Sales, Support, and Product teams to deliver a seamless and integrated customer experience
Analyze customer and team data to inform decisions and improve operational effectiveness

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Fulltime

Customer Expansion Team Leader

DocPlanner GmbH

Location:
Italy , Rome

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 26, 2025

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