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We're supporting a well‑known Housing Association in recruiting x3 Outbound Call Executives to join their friendly and supportive Customer Support Team. In this role, you'll be contacting tenants to confirm details, update their information, and ensure the organisation holds accurate, GDPR‑compliant records. You'll also check whether customers still wish to receive services and action updates accordingly. It's a great opportunity for someone confident on the phone, organised, and looking to join a welcoming team environment.
Job Responsibility:
Contact tenants by phone or other means to collect information about their household
Collect information regarding their personal circumstances, medical conditions and any adjustments that they may need us to make when delivering services to them
Accurately record information using a bespoke IT system
Note any queries and escalate and pass over accordingly
Cleanse the internal data base
Requirements:
Experience in a customer service, call centre, or customer‑facing role
Excellent communication and interpersonal skills
Strong attention to detail when recording information
IT Literate - Outlook, Excel and CRM systems
What we offer:
Weekly pay - every Friday
Minimum 28 days annual leave
A dedicated consultant supporting your journey
Early access to permanent opportunities
Free eyecare vouchers
Temp of the Month recognition
Mobile‑friendly timesheets
Retail discounts & perks
Access to well‑being platforms
Free LinkedIn Learning courses (Microsoft Office, languages & more)