Customer Excellence Team Leader Job at Brsk (Johannesburg)

Customer Service Team Leader

Lead a team for our Luxury Retail client, based in Loversall, Doncaster. Report ...

Location

United Kingdom , Doncaster

Salary:

30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in customer service leadership, preferably in retail
Leadership abilities with a passion and ability for motivating others
Excellent communication skills, both verbal and written
A passion for delivering outstanding customer experiences

Job Responsibility

Lead and manage the Customer Service Team of 4 to meet service level targets and quality standards
Actively seek opportunities to boost team productivity, efficiency, and service quality
Ensure accurate and up-to-date reporting data for all logs and performance metrics
Collaborate with the Customer Service Management Team and Warehouse Operations Team to minimise costs and maximise service opportunities
Provide regular updates on team performance and develop actionable improvement plans
Distribute tickets and monitor team performance, ensuring high accuracy and attendance
Foster individual skill development and accountability for SLA and KPI targets
Review processes regularly and implement necessary improvements
Engage in meetings and contribute to ongoing process enhancements

Fulltime

Customer Service Team Leader

Opportunity to lead a team focused on delivering exceptional customer experience...

Location

United Kingdom , Wallsend

Salary:

36000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Strong leadership and team management skills
Excellent customer service ethos, capable of handling sensitive situations with care
Solid understanding of core operational functions and processes
Exceptional communication, coaching, and interpersonal abilities
High attention to detail and commitment to accuracy
Ability to work under pressure and manage competing priorities
Analytical thinking with solution-oriented mindset
Proficiency in Microsoft Office and relevant operational systems

Job Responsibility

Lead and develop a high-performing team of 10-15 individuals across various operational functions
Conduct regular 1:1s, performance reviews, and team meetings to nurture individual growth
Oversee the timely completion of operational tasks, ensuring adherence to company processes and regulations
Act as a point of escalation for complex queries and provide empathetic solutions
Champion a proactive customer service culture that meets service levels and KPIs

What we offer

Free parking onsite and accessible via public transport
Hybrid working pattern introduced after 3 months: 2 days from home
Free access to an onsite gym
Private healthcare

Fulltime

Customer Service Supervisor / Team Leader

Our client is a well-established and highly respected player within the trading ...

Location

United Kingdom , Kingston Upon Thames

Salary:

28000.00 - 34000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven line management or supervisory experience, ideally in a sales admin or customer service setting
Strong IT skills, including Word and experience within a Windows environment
Excellent time management and the ability to work effectively to deadlines
Great organisational skills and attention to detail
Professional communication skills - confident and assertive without being aggressive
A flexible, proactive approach and the ability to work well as part of a multi-tasking team
A strong customer service mindset and ability to stay focused in a busy environment

Job Responsibility

Supervising a strong admin team, conducting regular 1:1s, managing the Saturday rota, allocating holidays, and ensuring full cover during absences
Monitoring desk workloads and redistributing tasks to maintain efficiency and service levels
Overseeing admin processes across both Sales and Purchase functions
Providing administrative support to the trading desks and assisting with consignment management
Managing sales data input, stock monitoring, pricing entries, and invoice checking
Maintaining both electronic and paper-based records in an organised, accurate manner

What we offer

Hybrid working pattern (3 days in the office, 2 days from home)
23 days holiday + bank holidays (pro rata for part-time)
Paid overtime for Saturday rota (1 in 3 rotation)
Contributory pension scheme (5% employee / 3% employer) after 3-month probation
Strong potential for professional development and exposure to commercial functions

Fulltime

Customer Service Team Leader

At IKEA, our vision is to create a better everyday life for the many people. We ...

Location

Australia , Tempe

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

2+ years of leadership experience in the retail industry with a proven history of coaching teams and managing performances
Previous retail management experience at a big box retailer or multi-site experience
Strong emotional intelligence, communication skills, and the ability to influence and communicate effectively with customers and stakeholders
Passionate about understanding the customer journey, and how you and your team support in creating a positive shopping experience for our customers
Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business
Excellent organisational skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve set KPIs
Ability to think creatively and bring fresh ideas to existing business practices with a focus on continuous improvement

Job Responsibility

Lead the daily operations and support co-workers in their daily work to secure a positive and seamless customer journey
Optimise the productivity of the team by leveraging workforce management
Engage and motivate the team to use their knowledge and skills to achieve department goals by setting clear objectives and providing regular feedback and recognition
Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations
Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team
Listening to our customers, supporting them with a customer-centric attitude based on IKEA’s values and always aiming to be an ambassador for the IKEA Customer Meeting Point
Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals

What we offer

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Fulltime

Client Services Team Leader

Are you a Team Leader with a passion for delivering exceptional Customer experie...

Location

Australia , Brisbane

Salary:

Not provided

APM Employment Services

Expiration Date

Until further notice

Requirements

Experience in leading teams
Excellent organisational and time management skills
Excellent interpersonal and communication skills
Demonstrated customer service experience preferred
Sound statistical/analytical skills
Intermediate to advanced use of MS Office suite and Genesys desirable
Contact Centre experience preferred

Job Responsibility

Manage a team of Client Services Officers to deliver first-contact resolution and outstanding client experiences
Oversee daily operations including real-time management, planning, and resource allocation
Identify and implement business improvement opportunities to enhance service delivery
Manage performance through performance monitoring, system audits and quality assurance measures
Drive employee engagement, culture, and professional development initiatives
Ensure compliance with WHS, quality, and contractual standards

What we offer

Supported by a values-driven culture
Opportunities for professional growth
Collaborative leadership team
Commitment to Equality, Diversity and Inclusivity

Fulltime

Administration Team Leader

We are seeking a highly motivated and experienced Administration Team Leader to ...

Location

United Kingdom , Stratford, Greater London

Salary:

33000.00 - 34000.00 GBP / Year

Randstad

Expiration Date

February 07, 2026

Requirements

Must have experience and be able to show evidence of leading a small team, ideally in a similar administrative or service/repairs sector
Excellent Customer Service skills and a proactive approach to problem-solving are essential
Ability to prioritise issues effectively and meet tight deadlines
Comfortable working in a fast-paced environment and under pressure
Efficient on various IT systems and able to track data accurately
Willing to go the extra mile to deal with difficult situations

Job Responsibility

Motivate, coach, and support your team of Administrators
Conducting regular 1-2-1 team meetings and performance reviews
Preparing reports and keeping your line manager appraised of all activity
Undertaking weekly audits of your team's work, promptly addressing any errors
Managing the communal repairs mailboxes, ensuring timely responses
Ensuring the team continuously delivers exceptional customer service

What we offer

26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Private Health Care

Fulltime

Team Leader

The Team Leader will be responsible for managing and overseeing the activities o...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Direct line management for Helpware with a size of 10-15 agents
Manage Performance behavior through effective communication by doing regular team meetings, mentoring, and coaching
Regularly review and analyze performance to drive effectiveness and address areas for opportunities
Ensure that agents have an understanding of the company’s mission and vision and behavioral aspects that play a major role in their yearly performance evaluation/reviews
Oversee effective implementation of staffing plan and schedule adherence in accordance with business needs within Helpware stakeholders
Nurture a culture within the team that demonstrates alignment with leadership principles. One that is able to tie company decisions and to leadership principles and tenets
Must have excellent time management skills
Quick to adapt to a fast pace environment while working to learn quickly how to manage multiple tasks
Must have excellent project management skills and client management

Job Responsibility

Monitors the performance of each team member against specified account/program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained or exceeded
Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the team’s performance. Performs administrative duties for the team (i.e. payroll templates)
Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company

Fulltime

Airport Team Leader

As a Customer Experience Airport Team Leader at TUI, you'll be the friendly face...

Location

United Kingdom , Manchester

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Proven experience in a team leadership or management role
Ability to motivate and develop team members
Committed to excellent customer service
Remains calm under pressure
Experience handling difficult conversations
Strong communication skills
Attention to detail
Ability to effectively support a team in resolving customer issues promptly
Makes informed decisions and handles escalated situations within tight timeframes
Effective collaboration skills while working independently

Job Responsibility

Leading shifts as the primary escalation point
Directing team while proactively managing customer needs and daily tasks
Supporting Airport Representatives
Acting as key contact between Customer Operations, Ground Handling Agents, and Station Operations Coordinators
Resolving customer issues face-to-face using established policies
Reporting incidents and trends daily
Helping team develop efficient solutions during disruptions
Traveling to various UK airports with pre-agreed expenses covered
Maintaining excellent customer care while balancing business needs
Managing delegated spending authority

What we offer

Fantastic holiday benefits including discounts and special offers
Ability to purchase additional 'TUI time off'
Health and Wellbeing support in five key areas - Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Community day - time to spend working at a local charity or community
Pension scheme and life assurance

Fulltime

Customer Excellence Team Leader

Brsk

Location:
South Africa , Johannesburg

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 20, 2026

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 20, 2026

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