Customer Excellence Representative Job at Carbiz Rentals (Mascot)

New

Head Of Customer Excellence & Commercial Operations

Our client is an internationally renowned, innovation-driven pioneer in the fiel...

Location

Austria , Arnoldstein

Salary:

5500.00 - 5800.00 EUR / Month ▼

Randstad

Expiration Date

August 01, 2026

Requirements

Education: Ideally a successfully completed Bachelor's degree within customer care, business administration, international business, supply chain, or a related field
Experience: Proven professional and leadership experience in a similar, dynamic management role (e.g., Head of Customer Service, international order processing in an industrial environment)
Industry Know-how: Experience working with complex products (ideally electronics/mechatronics) or within a highly regulated environment (such as medical devices) is a distinct advantage
German & English (Mandatory): Due to close collaboration with local departments and the international corporate structure/export customers, fluent German and excellent English skills (written and spoken) are strictly required
Italian (A great plus, but NOT mandatory): Since a relevant portion of suppliers and operational partners are based in the Italian region, proficiency in Italian is a great asset
IT Skills: Proficiency in Microsoft Office and experience with modern ERP/CRM databases
Personal Characteristics: Customer & Business-Oriented: Highly customer-focused, proactive, and commercial in thought and action
Dynamic & Decisive: Possessing an agile mindset, strong leadership skills, and the ability to guide your team through intensive scaling phases
Comfortable with Ambiguity: Dynamic enough to navigate evolving processes during growth stages and open to managing complex regulatory workflows

Job Responsibility

Leadership & Executive Responsibility: As an active member of the local leadership team, you report directly to the Managing Director and the Site Manager. You take over the operational and strategic management of the entire Customer Care department, including full budget responsibility
Process Optimization & Scaling: Continuously develop and increase the efficiency of Customer Service to ensure first-class customer satisfaction in an international B2B environment (export customers worldwide as well as group companies in Europe and the USA)
End-to-End Order Management: Overseeing the entire order handling process - from order entry and shipment logistics to claims handling (complaint management) and technical support
Future Orientation & Innovation: Proactively driving development and strategic expansion in the fields of telemarketing and e-commerce, as well as identifying potential for after-sales upscaling
KPI Management & Business Planning: Proposing measurable goals, establishing an annual business plan for Customer Service, and continuously monitoring delivery performance vs. targets to identify optimization opportunities
Cross-functional Collaboration: Close, interdisciplinary cooperation with Sales Representatives, the Supply Chain Manager, the R&D Manager, and the Quality Manager at the site

What we offer

Future & Stability: A key management position in a crisis-proof, globally expanding growth market (medical devices)
Scope for Action: The unique opportunity to actively shape the expansion path of an international market leader and implement your own ideas
Development Potential: Being embedded in a global corporate group opens up outstanding, long-term career advancement opportunities
Mobility Highlight: Attractive arrangements and support options for commuters (especially for those traveling a distance of over 100 km)
For this demanding leadership position, an attractive gross remuneration package of approx. € 80,000.- per year (based on full-time employment, 14 salary installments per year) is provided. A corresponding adjustment is absolutely possible for our client, depending on your specific qualifications, seniority, and relevant professional experience

Fulltime

Delivery Customer Representative

The purpose of this role is to deliver products to customer accounts while ensur...

Location

United States , South Sioux City

Salary:

23.50 USD / Hour

LinPepCo

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Valid driver's license
Class A CDL required for designated routes, with eligibility to operate in interstate commerce
Minimum age of 21
Driving record that meets LinPepCo's Driver Record Policy
Ability to obtain a pallet jack certification
General knowledge of merchandising practices
Basic proficiency with tablets and related technology
Strong oral and written communication skills
Commitment to following all safety procedures

Job Responsibility

Deliver products to customer accounts while ensuring excellent service
Stock, rotate, and merchandise products to maintain optimal presentation and freshness
Operate a delivery truck to transport products to assigned customer accounts
Prepare, receive, and provide all required documentation for product deliveries and pickups
Reconcile the route daily and submit all necessary DSD reports
Stack and place products according to customer specifications
Retrieve empty pallets and shells from customer backrooms
Build and maintain strong customer relationships
Keep the delivery vehicle clean and in compliance with company standards
Complete all required pre-trip and post-trip inspections

What we offer

Excellent Benefits Package

Fulltime

Delivery Customer Representative

The purpose of this role is to deliver products to customer accounts while ensur...

Location

United States , Lincoln

Salary:

24.00 USD / Hour

LinPepCo

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Valid driver's license
Class A CDL required for designated routes, with eligibility to operate in interstate commerce
Minimum age of 21
Driving record that meets LinPepCo's Driver Record Policy
Ability to obtain a pallet jack certification
General knowledge of merchandising practices
Basic proficiency with tablets and related technology
Strong oral and written communication skills
Commitment to following all safety procedures

Job Responsibility

Deliver products to customer accounts while ensuring excellent service
Stock, rotate, and merchandise products to maintain optimal presentation and freshness
Operate a delivery truck to transport products to assigned customer accounts
Prepare, receive, and provide all required documentation for product deliveries and pickups
Reconcile the route daily and submit all necessary DSD reports
Stack and place products according to customer specifications
Retrieve empty pallets and shells from customer backrooms
Build and maintain strong customer relationships
Keep the delivery vehicle clean and in compliance with company standards
Complete all required pre-trip and post-trip inspections

What we offer

Excellent Benefits Package

Fulltime

Mortgage Lending Customer Representative

Join our Mortgage Lending team as a Mortgage Lending Customer Representative. In...

Location

United Kingdom , Leeds

Salary:

Not provided

Leeds Building Society

Expiration Date

Until further notice

Requirements

The ability to communicate effectively and build positive relationships
Excellent written and verbal communication skills
Be proactive and deliver exceptional customer experience
Demonstrate a strong level of resilience when working in a fast-paced customer service environment
Ability to problem solve and make decisions
Computer literate (able to comfortably use Word and basic Excel)
Maintain attention to detail whilst working under pressure
Demonstrate determination to succeed and achieve great results

Job Responsibility

Create a positive experience on every call, assisting customers through their mortgage application journey and enhancing their home buying experience
Deal with brokers or solicitors who are acting on behalf of customers or directly with customers themselves
Take ownership of the call, resolve customer queries as efficiently and effectively as possible
Liaise with other teams and arrange a call back to provide the right solution

What we offer

Hybrid working – 2 days per week in the office
Annual bonus of up to 12%
Matched pension contributions up to 10%
26 days holiday, plus bank holidays and holiday purchase scheme
Colleague Mortgage and Saver products
2 days' volunteering per year

Fulltime

Customer Excellence Manager

We’re embarking on a once in a career opportunity to help build the UK’s largest...

Location

United Kingdom , Newbury

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Significant experience in customer experience, operations, service design or large scale transformation
Proven leadership of CX, insights or root cause analysis teams, with the ability to inspire high performance
Strong grasp of customer metrics, operational drivers and how they translate into meaningful improvements
A track record of delivering measurable customer and operational outcomes in complex environments
Ability to turn complex datasets into clear, actionable insights and compelling narratives
Excellent stakeholder management and influencing skills, with confidence working cross functionally
Knowledge of customer communications governance, tone of voice principles and regulatory requirements
Exceptional written and verbal communication, including presenting to senior and executive audiences

Job Responsibility

Shape and deliver a proactive, insight led Customer Experience strategy that drives measurable impact
Own customer communications governance, ensuring every message is clear, accurate and compliant
Embed structured root cause analysis across the function to identify and eliminate recurring issues
Turn customer data into targeted improvement priorities that enhance journeys and boost NPS
Oversee corrective and preventative action plans to ensure long term, sustainable customer outcomes
Represent CX at senior forums, providing compelling insight into customer impact and performance
Produce executive ready dashboards, summaries and reporting that inform strategic decision making
Partner across the organisation to strengthen end to end journeys, reduce failure demand and champion CX standards

What we offer

Excellent basic salary plus bonus and Vodafone benefits
up to 28 days off plus bank holidays
paid time for charity work
discounts
vouchers
pension plan
learning tools
parental leave policies

Fulltime

Delivery Customer Representative

The purpose of this role is to deliver products to customer accounts while ensur...

Location

United States , Topeka

Salary:

23.00 USD / Hour

LinPepCo

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Valid driver's license
Class A CDL required for designated routes, with eligibility to operate in interstate commerce
Minimum age of 21
Driving record that meets LinPepCo's Driver Record Policy
Ability to obtain a pallet jack certification
General knowledge of merchandising practices
Basic proficiency with tablets and related technology
Strong oral and written communication skills
Commitment to following all safety procedures

Job Responsibility

Deliver products to customer accounts while ensuring excellent service
Stock, rotate, and merchandise products to maintain optimal presentation and freshness
Operate a delivery truck to transport products to assigned customer accounts
Prepare, receive, and provide all required documentation for product deliveries and pickups
Reconcile the route daily and submit all necessary DSD reports
Stack and place products according to customer specifications
Retrieve empty pallets and shells from customer backrooms
Build and maintain strong customer relationships
Keep the delivery vehicle clean and in compliance with company standards
Complete all required pre-trip and post-trip inspections

What we offer

Excellent Benefits Package

Fulltime

Representative, Customer Service

When applicable, Bombardier promotes flexible and hybrid work policies. At Bomba...

Location

Canada

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

College degree in business administration, hospitality, or a relevant technical field is an asset
2-4 years of customer service experience (call center experience is a plus)
Strong computer skills and familiarity with current technology
Excellent command of the English language (both written and spoken)
Functional French is also required
Adaptability
Customer focus
Team player
Aerospace insight: after-sales customer service experience (preferred)
Familiarity with Bombardier's software tools (SAP, Zendesk, Salesforce, etc.) is advantageous

Job Responsibility

Fielding calls, handling inquiries, and processing orders with precision and efficiency
Account management
Invoice resolution
Meeting targets and KPIs
Brand ambassadorship
Working on different shifts and during holidays in a 24/7 schedule operations environment

What we offer

Insurance plans (Medical, life insurance, and more)
Employee Assistance Program
Competitive base salary

Representative, Customer Service

In this pivotal role, you’ll be the first point of contact for our valued custom...

Location

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

A college degree in business administration, hospitality, or a relevant technical field is an asset
2-4 years of customer service experience (call center experience is a plus)
Strong computer skills and familiarity with current technology
Excellent command of the English language (both written and spoken)
Functional French is also required
Thrive in a changing environment
Deliver impactful experiences consistently
Collaboration is your strength
After-sales customer service experience (preferred)
Familiarity with Bombardier’s software tools (SAP, Zendesk, Salesforce, etc.) is advantageous

Job Responsibility

Fielding calls, handling inquiries, and processing orders with precision and efficiency
Account Management: Take charge of customer accounts, ensuring top-tier service and satisfaction
Invoice Resolution: Dive into the details of transactions, ensuring seamless processes
Exceed expectations in output quality and customer satisfaction
Brand Ambassadorship: Every interaction is an opportunity to showcase Bombardier’s brand
Work on different shifts and during holidays in a 24/7 schedule operations environment

What we offer

Insurance plans (Medical, life insurance, and more)
Employee Assistance Program
Competitive base salary

Fulltime

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Customer Excellence Representative

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