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Customer Excellence Representative

carbiz.com.au Logo

Carbiz Rentals

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Location:
Australia , Mascot

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

55000.00 - 60000.00 AUD / Year
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Job Description:

Carbiz are looking for highly enthusiastic, personable, and detail-oriented individuals to join our Assessments team as Customer Excellence Representatives. By providing quick and efficient solutions, Carbiz helps people navigate life’s unexpected disruptions, making a meaningful impact on the community we serve.

Job Responsibility:

  • Conduct thorough assessments of claims to ensure accuracy and validity, determining the appropriate course of action for each case
  • Act as the primary point of contact between external stakeholders, such as insurers, repair shops, and towing companies
  • Work closely with various internal teams, including operations, on-hire staff, and senior management to ensure seamless service delivery and resolution of claims
  • Perform detailed investigative tasks to gather all necessary information and documentation
  • Provide exceptional customer service by addressing client inquiries, offering guidance throughout the claims process, and ensuring clients receive timely updates
  • Maintain accurate records of all interactions and decisions, preparing reports or updates as needed

Requirements:

  • Prior experience in a customer service role
  • Flexibility to work evening shifts with a finish time of 9:30pm (preferred)
  • Proficiency in Mandarin, Cantonese or other languages (desirable)
  • Excellent verbal and written communication
  • Tech savvy and strong administrative skills
  • Embody an enthusiastic and empathetic personality
  • Thrives in a team-oriented and collaborative work environment
  • Detail-oriented and self-organised

Nice to have:

  • Proficiency in Mandarin, Cantonese or other languages (desirable)
  • Flexibility to work evening shifts with a finish time of 9:30pm (preferred)
What we offer:
  • Additional earnings through weekend penalty rates (on top of base), overtime, and bonus incentives
  • Ongoing training, support, mentorship and opportunity for career development
  • Collaborative team culture and surrounded by like-minded individuals
  • Head office located < 10 mins walk from Mascot Station
  • Novated lease options including Flare Benefits program
  • Monthly office lunches and birthday celebrations
  • Great workplace culture and team environment
  • Celebration of major events
  • Study assist program- that's right- we pay YOU to study

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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