Customer Excellence Manager

We’re embarking on a once in a career opportunity to help build the UK’s largest mobile network provider, combining our strengths to deliver unmatched coverage, connectivity and customer value. This is a moment of real transformation, where we’re not only creating a new company but shaping a culture and legacy that will redefine the industry. As a senior leader, you’ll play a pivotal role in crafting and executing our Customer Experience strategy, ensuring we deliver proactive, data driven improvements across Billing, Credit, Payments and Collections. You’ll lead a high performing team focused on optimising NPS, resolving customer issues through structured root cause analysis, and strengthening customer outcomes through cross functional collaboration. This is your chance to influence the customer journey at scale and set new standards for excellence.