Customer Excellence Associate Job at Robert Half (Urbandale)

Associate Director, Leadership Excellence & Customer-Facing Skills

As Associate Director, Leadership Excellence & Customer-Facing Skills within our...

Location

United States , Morristown, New Jersey; Cambridge, Massachusetts

Salary:

133500.00 - 222500.00 USD / Year

Sanofi

Expiration Date

June 20, 2026

Requirements

Bachelor's degree required
5-8+ years of relevant experience in the pharmaceutical or biotechnology industry, with a strong foundation in field sales, ideally progressing into field leadership, Learning & Development, or Commercial Training roles
Meaningful experience leading national or home office-based training programs, with 3+ years preferred
Demonstrated expertise in leadership development, training design, needs analysis, adult learning principles, and measuring training effectiveness
Experience leading without authority in a matrix environment including global partnerships
Experience in having deployed innovative learning solutions for large-scale audiences
Strong facilitation skills and executive presence
ability to communicate to all levels of the organization
Ability to develop rapport and credibility with key stakeholders
Supporting IT platforms for delivery and reinforcement

Job Responsibility

Actively contributing to the Leadership Excellence & Customer-Facing Skills team with a focus on developing the skills, behaviors, and mindset of customer-facing personnel, both leaders and individual contributors
Partnering with senior leadership to identify, prioritize, and execute skill development for their respective customer-facing teams
Executing training needs to build, revise and implement curriculum to meet changing market demands for customer-facing leadership and individual contributors
Building alliances and partnerships with Senior Leaders and global/local business partners to increase consistency and capability to align strategy and manage change effectively
Partnering with TA leadership team to measure and monitor the impact of training on the business and make recommendations for improvement
Collaborating with other Global partners and functions to identify and leverage existing resources and best practices in developing customer-facing leadership and individual contributors within the organization
Collaborating with the broader Customer Facing Capabilities/Commercial Training team for support in execution of the overall customer-facing leadership and individual contributors’ curriculum
Performing other duties as assigned

What we offer

Bring the miracles of science to life alongside a supportive, futurefocused team
Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave
Make your work count by supporting a company that brings life-changing treatments to millions — and is committed to doing right by patients, communities, and the planet
Drive progress from within by helping simplify, scale, and modernize how a global biopharma business delivers smarter, faster, and more sustainably
Make an impact across borders and functions, collaborating with leaders to turn complex challenges into real-world solutions
Advance your career through stretch roles, cross-functional moves, and development opportunities designed to match your ambition

Associate Customer Success Manager

Customer Success Managers at Optimizely are the customers advocate and are focus...

Location

Bangladesh , Dhaka

Salary:

Not provided

Optimizely

Expiration Date

Until further notice

Requirements

Relevant customer success and or account management experience in a software company
Excellent written and verbal communication skills in English
Highly driven with strong desire to achieve top results and break through barriers, determined to adapt quickly and comfortable with some ambiguity
Strong conflict management and conflict resolution skills
A passion for people, able to use your initiative and willing to go the extra mile
Strong customer facing skills, able to pro-actively manage customer expectations, recognize customer needs and adapt company capabilities to customer's requirements
Track record of achieving targets in a solutions environment
Ability to work well under pressure, while retaining focus and composure
Ability to communicate technical/ business issues and solutions clearly and confidently
Ability to understand, communicate and interpret best practice digital marketing techniques

Job Responsibility

Implement and ensuring a 'white glove' service for our customers
Address risks of client churn with senior management
Introduce new products and services to our customers
Regularly share expertise with the team to support continuous learning and improvement
Analyze data, discover compelling insights and develop action plans to achieve goals
Manage customers through the full customer lifecycle, from initial on-boarding, scoping to successful maturity and growth
Develop and maintain a customer success management plan, and to execute against that plan
Do consulting and training customers to leverage the best of Optimizely's solutions to optimize the customer's ROI
Lead and direct customers, through building strong relationships and creating the conditions and opportunities to up-sell our company's services and additional products
Drive excellent customer satisfaction by understanding and over-delivering against customer expectations

What we offer

Best-in-class compensation plans
Two annual festival bonuses
Recognition and rewards programs
Vacations days
Annual Work/Service Anniversary Leave
Parental leave (both maternity and paternity)
Health insurance
Reproductive benefits for both parents
Volunteering opportunities to make a difference
Chance to work alongside our incredible global team

Fulltime

Associate Customer Success Manager

Fullpath is a fast growing tech company in the automotive space with hubs across...

Location

United States

Salary:

65000.00 USD / Year

Fullpath

Expiration Date

Until further notice

Requirements

Experience working with digital advertising campaign management and/or Automotive customers strongly preferred, but not required
Strong interest in career development within Customer Success organization
High level of competency working with data to drive business focus and decision-making
Ability to build and implement follow-up processes
Independent problem-solving skills and adaptivity to change
Excellent verbal and written communication skills
Strong work ethic and high energy levels
Legal authorization to work in the United States without the need for employer sponsorship now or in the future
Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role
Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity

Job Responsibility

Assisting the Customer Success team with the creation and execution of custom audience lists and campaigns, including dig ad and email marketing campaigns
Supporting the development and delivery of client-specific assets and reports, ensuring accuracy and timeliness
Creating, customizing, and managing Dynamic Payments offers and other promotional materials as required
Monthly support of co-op submission
Case creation and management of inbound cases through a queue
Providing ongoing operational support for Major accounts
Collaborating cross-functionally with internal teams to ensure client requests and project deliverables are executed efficiently and to a high standard
Supporting strategic initiatives by helping manage project timelines, resources, and communications
Monitoring and maintaining task workflows, escalating issues when needed and ensuring smooth handoffs within the Customer Success organization
Continuously identifying opportunities to improve internal processes, automation, and client service delivery

What we offer

Medical
Dental
Vision
Disability
Life/AD&D
EAP
15 vacation days per year to start
80 hours of sick leave
12 paid holidays
paid parental leave

Fulltime

Associate Customer Finance

In this vital role, you will need to have knowledge of the basic principles, met...

Location

Portugal , Lisbon

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

University Degree in Finance, Economics or other field with experience working in similar position
1+/- years’ experience in order to cash, collections, customer finance related areas
Knowledge of basic principles, methods, and practices of the professional field of Customer Finance and Accounts Receivables
Excellent user of Office Programs as SAP, MS Excel, MS PowerPoint
Fluency in English (mandatory)

Job Responsibility

Perform cash collections activities – planning, implementing and accurate follow-up in collaboration with internal and external customers and manage credit risk
Administer cash receipts and properly document SOX requirements in a timely manner
Record all transactions according to local accounting principles, corporate instructions, and procedures/policies
Proactively gather cash forecasts for regional Key Accounts and work actively in the collections area
Apply cash daily and promptly follow up on any collections issues
Perform Credit Management on customers in dedicated regions/areas and creditworthiness analysis including credit limit monitoring
Keep customer master records up to date and ensure clean AR ledgers
Sales orders handling in compliance with CF policy and Amgen values and suggest improvement on policies and procedures within SSC as well as on processes (Customer Finance related and cross-functional)
Maintain tracks and produce regular and ad-hoc reports, also collect required documentation
verify conformance of documents with standard

What we offer

Vast opportunities to learn, develop, and move up and across our global organization
A diverse and inclusive community of belonging
Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth, and career benefits
Flexible work arrangements

Fulltime

Associate Customer Strategy Manager

As an Associate Strategy Manager, you are expected to manage customer-focused in...

Location

United States , Hoboken

Salary:

88600.00 - 133000.00 USD / Year

Unilever

Expiration Date

Until further notice

Requirements

6+ years of supply chain experience: operations, S&OP, modelling, planning, replenishment, etc.
Advanced Excel and analytical skills are a must
Experience with Power BI, SAS or any other ETL/data visualization processes are a plus
Strong leadership skills, communication, and collaboration abilities
Comfortable with finding insights from data and making them meaningful to all levels of employees. Storytelling and presentation skills are required.
Able to influence and lead a project effectively
Digital experience: statistical modelling, consulting, or report automation. DataBricks, R Programming, Python, SQL or any other technical programming language a plus.

Job Responsibility

Serve as Customer Data and Advanced Business Analytics team expert
Bravely challenge the status quo of the business, gain customer intimacy, and positively work with stakeholders to implement change
Forge positive relationships with Customer Development and Supply Chain Planning, and external customer teams in the Drug Channel – Walgreens & CVS
Create a reputation for excellence, customer obsession and purposeful passion
Independently lead Data integration projects and strategic collaborative customer initiatives across the integrated supply chains to improve Unilever performance as measured by the customer, drive revenue generation, forecast improvement and cost savings
Use report and role automation techniques to unlock human potential and drive improved execution for Unilever
Coach, mentor and develop the talent within our team

What we offer

Bonus eligible
Long-Term Incentive (LTI) eligible
Eligible to participate in benefits plan including health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits

Fulltime

Sr. Associate Customer Experience & Engagement – GCX Order-to-Cash (GCX-OTC)

The Customer Experience & Engagement Sr. Associate is a customer-facing role res...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

5–8 years of experience in customer service, order management, order-to-cash, supply chain, or contact center operations
Experience in B2B and/or B2C environments preferred
Exposure to GxP-regulated environments (GMP, GCP, GDP) is a plus
Familiarity with SAP, Salesforce, and related digital platforms preferred
Bachelor’s degree preferred (or equivalent professional experience)
Experience working with global teams or U.S.-based companies is an advantage
Excellent verbal communication skills with a professional and confident phone presence
Strong written communication skills
Proficiency in CRM and case management tools (e.g., Salesforce Service Cloud)
Working knowledge of ERP systems such as SAP preferred

Job Responsibility

Serve as a primary point of contact for customers via inbound and outbound phone calls, email, portals, and digital platforms
Manage a high volume of customer interactions while maintaining quality, accuracy, professionalism, and adherence to SLAs
Demonstrate active listening, empathy, and strong communication skills to resolve inquiries effectively
De-escalate challenging conversations and escalate complex or sensitive issues per defined protocols
Deliver consistent, positive, and compliant customer experiences across all touchpoints
Provide proactive updates to customers regarding order status, delays, and resolution progress
Process and manage customer orders accurately in SAP or relevant ERP systems
Support end-to-end OTC workflows including order processing and validation, order status inquiries, delivery coordination, billing questions and dispute management, product or distribution complaints (within scope)
Ensure completeness and accuracy of customer, order, and transaction data
Contribute to on-time order fulfillment and cash collection objectives

Associate Customer Success Manager

As a Brand Protection Partner at Corsearch, you are the main point of contact fo...

Location

India , Mumbai

Salary:

Not provided

Corsearch

Expiration Date

Until further notice

Requirements

Previous experience in a customer facing, Brand Protection role
Ability to communicate clearly, delegate tasks, provide feedback, and set goals and expectations
Strong customer facing skills
Must be able to monitor the health of customer relationships and ensure our services meet the clients’ expectations
Must be able to identify problems, analyze data, and develop solutions to address them
You must also be able to make difficult decisions, prioritize tasks, and manage resources effectively
Strong interpersonal skills
Must be able to work well with others and build positive relationships with your colleagues, and other stakeholders
Effective communication is key to successful client programs
Must be able to communicate clearly and effectively with individuals assigned to their clients, superiors, and other stakeholders

Job Responsibility

Own and manage client relationships, acting as their main point of contact
Serve as both the strategic and day-to-day operational contact for assigned clients
Drive the onboarding process and help define strategic priorities with the client
Ensure successful implementation and adoption of our platform
Collaborate with internal teams to meet client needs and deliver value
Coordinate with Account Managers to identify and develop new commercial opportunities
Contribute to the overall strategy, ensuring continuous improvement of client programs
Maintain oversight of account health and performance, escalating issues when necessary
Participate in key meetings to provide updates and share insights on program progress

Fulltime

Sr. Associate Customer Experience

The Customer Experience Sr. Associate, is responsible for delivering high-qualit...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Strong customer-centric mindset with a commitment to service excellence
Effective written and verbal communication skills
Problem-solving ability with attention to detail and accuracy
Ability to follow standardized processes while exercising sound judgment
Comfort working with digital tools and data entry across multiple systems
Ability to manage multiple tasks and prioritize work in a deadline-driven environment
Team-oriented mindset with accountability for individual performance
Openness to feedback, learning, and continuous improvement

Job Responsibility

Serve as a primary point of contact for customers, responding to inquiries via phone, email, portals, and digital channels
Deliver accurate, timely, and professional customer support aligned with global service standards and SLAs
Resolve routine and non-routine customer issues while escalating complex cases per defined procedures
Maintain clear, empathetic, and proactive communication with customers throughout the resolution process
Ensure a consistent, positive customer experience across all interactions and touchpoints
Process customer orders accurately and efficiently in line with established OTC procedures
Manage order status inquiries, delivery coordination, billing questions, disputes, and product or distribution complaints within scope
Ensure completeness and accuracy of customer, order, and transaction data in relevant systems
Support end-to-end OTC workflows, contributing to on-time order fulfillment and cash collection
Support clinical customer service activities, including investigational product order processing and inquiries

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Customer Excellence Associate

Job Description

Job Responsibility

Requirements

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