Customer Escalation Specialist - Networking (Shift 3) Job at Hewlett Packard Enterprise (Spring)

Customer Support Specialist 2

Provide Tier 1 (Service Desk) and Tier 2 (Escalation) technical support through ...

Location

United States , Annapolis Junction

Salary:

Not provided

Columbia Technology Partners

Expiration Date

Until further notice

Requirements

3-7 years of experience in an IT support or service desk environment
Ability to prioritize and execute tasks effectively in a fast-paced, high-pressure environment
Strong customer service and communication skills
ability to collaborate in a team-oriented environment and work with users for whom English may be a second language
Availability to work evenings, weekends, and holidays
willingness to work Tuesday-Saturday, 1500-2300 shift, with initial training Monday-Friday, 0700-1500 for the first 4-6 weeks
U.S. Citizenship is required
DOD 8570 Certification
This position requires an active Security Clearance with appropriate Polygraph.

Job Responsibility

Serve as first point of contact for Tier 1 support and assist with Tier 2 escalations for user and system issues
Deliver high-quality customer service to ensure users receive responsive and effective IT support
Record, categorize, prioritize, track, and resolve incidents and service requests in the ticketing system
Troubleshoot and resolve issues using documented Standard Operating Procedures (SOPs)
Support daily operations, monitoring, and problem resolution for client/server, storage, and network devices
Communicate ticket updates, system changes, service improvements, and outages to users and stakeholders
Participate in meetings related to Help Desk processes, procedures, and service improvements
Escalate issues as needed and provide status updates to agency management and global customers

What we offer

Medical: CTP offers 3 superior plans
Vision + Dental: Both free to you + paid in full by CTP
Retirement: 401k - 6% company contribution
PTO + Leave: customizable leave plans
Jury Duty, Bereavement + Military Leave provided
Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition
Life and AD&D Insurance/Short-Term & Long-Term Disability: at zero cost to you
Profit Sharing Bonus: End of year cash
Referral Bonus Program: bonuses range from $7,000-$20,000

Fulltime

SDN Technical Support Specialist - VOIS

We are seeking a skilled and customer-focused professional to join a specialist ...

Location

Egypt , Cairo

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

3–5 years of hands-on expertise supporting Cisco Meraki SDN solutions, including routers, switches, access points, and cameras
Knowledgeable in core network technologies such as SD‑WAN, MPLS, Internet connectivity, and TCP/UDP
A collaborative team member who approaches complex issues with a problem-solving mindset
A clear and confident communicator, able to present technical information to both technical and non-technical stakeholders
Customer-focused, with strong relationship-building skills and a commitment to service excellence
Educated to degree level in Networking, Computer Science, or a related discipline, with a solid understanding of the enterprise technology market
Ideally holding Meraki-specific certifications (for example, ESMS1 or ESMS2), with additional exposure to fixed networks, Python-based network automation, and customer-facing operational roles

Job Responsibility

Proactively investigate, analyse, and diagnose technical and potential security compliance issues using agreed monitoring, management, and analytical toolsets
Reactively respond to customer-raised tickets, undertaking structured troubleshooting to restore service within agreed service level agreements and before critical service failure or security impact where possible
Take overall technical ownership for incidents within customer SD‑WAN / SASE environments, working closely with Service Desks and resolver groups to ensure accurate routing, diagnostics, and impact assessment
Monitor alerts and events, ensuring each is investigated, documented, and communicated in line with agreed operational procedures
Escalate incidents appropriately and in a timely manner, in accordance with contractual and operational service level agreements
Investigate and resolve issues identified through proactive monitoring tools, aiming to prevent service disruption or security breaches
Follow documented business processes during faults or security incidents, while identifying opportunities for process improvement and recommending corrective actions
Engage with Cisco and other relevant vendors or design authorities to resolve complex technical incidents within agreed timeframes
Support root cause analysis activities and contribute to the production of detailed RCA reports
Collaborate with Design teams and customers to address discrepancies identified during monitoring or troubleshooting activities

What we offer

The opportunity to work with enterprise-scale, multi-vendor SD‑WAN and SASE solutions in a global operating environment
Exposure to leading network and security technologies, working alongside experienced specialists and design authorities
A role that balances technical depth with customer interaction, supporting professional growth and long-term career development
Participation in a collaborative, inclusive culture that values continuous improvement and shared success

Fulltime

Security Officer GSOC Operator

As a GSOC Operator, you will serve and safeguard clients in a range of industrie...

Location

United States , Allentown

Salary:

25.13 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

21+ Years of Age
Valid Driver's License - AU Driver Policy Requirements
Demonstrated ability to work in a dynamic environment and manage multiple tasks
Strong communication and interpersonal skills
Proficiency in computer skills (Word, Excel, PowerPoint, and Outlook)
Basic knowledge of access control, video management, and intrusion detection systems
Familiarity with incident management processes
Analytical mindset with the ability to identify and escalate critical issues
Attention to detail and accuracy in work
Awareness of relevant regulations and compliance requirements

Job Responsibility

The Security Global Operations Center (GSOC) Specialist supports the monitoring and response to internal and external security events with potential impact on senior leadership, staff, business assets, reputation, and facilities
This role assists in conducting video patrols, monitoring security camera feeds, and investigating security alarms
The Specialist contributes to the analysis of security incidents and the monitoring of open-source media for security-related events
They provide support in executing security policies, maintaining physical security systems, and communicating significant matters to the management team
Assigned shifts are subject to change to meet the operational needs of the SOC
Assists in monitoring internal and external security events to identify potential threats and vulnerabilities
Contributes to the analysis of security incidents, reviewing findings, and identifying patterns or trends
Supports the monitoring of open-source media for security-related events and potential impacts
Provides timely and accurate information to support the protection of people, assets/intellectual property, and facilities
Follows security policies and procedures to ensure compliance and contribute to process improvement

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal day
40 hours of vacation after one year of employment at eligible work assignments

Fulltime

Internet Services Specialist

Manage the overall IT operation, network, and related client facing services at ...

Location

United States , Houston

Salary:

22.90 - 29.77 USD / Hour

Encore Global

Expiration Date

Until further notice

Requirements

Bachelor’s Degree is preferred
3-5 years of field experience in internet services support is required
2-3 years of customer service or hospitality experience is preferred
Familiarity with Internet services, bandwidth, IP wired and wireless networks, principles of computer hardware and software, webcasting
Preferred Certifications: CompTIA, Cisco CCENT/CCNA/CCDA/CCNP/Wireless specialties and/or other equivalent network and wireless vendors
Technical level 300 Certified. New Encore team members must be certified by their location within 30 days
Internal Candidates must show completion of 50% of hands-on skill verification
Ability to interact professionally and effectively with a diverse work force, customer base and senior level management
Strong customer, client and coworker interface experience and abilities

Job Responsibility

Manage the overall IT operation, network, and related client facing services at the property level
Maintain the equipment and infrastructure, position and sell the solution, execute events, and provide outstanding internal and external customer service
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual and internet equipment
Troubleshoot technical issues and resolve problems quickly as they arise
Complies with all Company security and safety measures
Ensures equipment is secure from theft and/or damage when in use
Under direction from the property Director and the Area Internet Services Manager, ensure the readiness of the network infrastructure installation and temporary network equipment by monitoring the functioning of the network, maintaining equipment in working order, replacing damaged components, and creating documentation such as port maps, access point layouts, network diagrams and labelling the patch panels and wall outlets
Establish and maintain positive working relationships with Internet Service Provider, Network Service Provider, and Hotel IT team to facilitate the smooth operation of the network and the highest levels of service
Own the implementation of network configurations and customizations utilizing available self-service tools such as web portals and command line
Submit and manage configurations beyond the scope of self-service tools to the appropriate Network Operations Center and coordinate the implementation of said changes

What we offer

comprehensive insurance options
generous PTO
company-matching 401(k)

Fulltime

Technical Support Specialist II

The Tier 2 Technical Support Specialist provides advanced technical support for ...

Location

United States , Enon

Salary:

24.00 - 25.00 USD / Hour

7-Eleven, Inc

Expiration Date

Until further notice

Requirements

Associates/2 Yr Degree
2+ years of relevant work experience
Ability to perform repeated bending, standing and reaching
Advanced troubleshooting skills for hardware, software, and networking issues, particularly for POS systems, payment terminals, and store IT infrastructure
Strong experience with remote desktop tools (e.g., TeamViewer, BeyondTrust, Microsoft Remote Desktop) and system monitoring platforms
Proficiency in ticketing and IT service management systems (e.g., ServiceNow, Zendesk, JIRA) for tracking escalations and resolutions
Knowledge of networking concepts, including VLANs, firewalls, DHCP, DNS, and VPN configurations
Experience with system logs, error reports, and command-line diagnostics to analyze and troubleshoot issues
Familiarity with Active Directory, group policies, and user authentication processes
Understanding of IT security best practices, data protection policies, and compliance standards

Job Responsibility

Serve as the escalation point for Tier 1 support, handling more complex technical issues related to POS systems, payment terminals, store networks, and IT infrastructure
Perform advanced troubleshooting using remote desktop tools, system logs, network diagnostics, and monitoring platforms
Investigate and resolve recurring issues by analyzing trends in incidents and identifying root causes
Configure, deploy, and troubleshoot software updates, system patches, and hardware replacements
Collaborate with Tier 3 and specialized resolver groups to escalate high-priority or system-wide issues while ensuring a seamless transition of information
Utilize ticketing systems to document troubleshooting steps, resolutions, and escalation details for knowledge-sharing and process improvement
Assist in maintaining and updating knowledge base articles and training materials for Tier 1 specialists
Participate in testing and validation of new store technology rollouts, system updates, and hardware deployments
Work on network-related issues, including connectivity troubleshooting, firewall configurations, and VPN setup for remote locations
Provide mentorship and training to Tier 1 specialists to improve first-call resolution rates and overall support efficiency

Fulltime

New

IT Training Lead

The IT Training Lead will drive technology learning and user adoption across the...

Location

United States , Delray Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in IT training, instructional design, technical enablement, or learning and development
Strong knowledge of Microsoft 365
Excellent communication, facilitation, and content development skills
Ability to translate technical concepts into practical, user-friendly training.

Job Responsibility

Design, develop, and deliver IT training programs in instructor-led, virtual, and self-paced formats
Take lead in the Microsoft Copilot and AI training strategy, including onboarding, advanced use cases, responsible AI usage, and ongoing enablement
Partner with IT leadership to support new technology rollouts, system upgrades, and digital transformation initiatives
Create and maintain training content, including videos, guides, tutorials, and job aids
Identify skill gaps and develop targeted learning solutions to improve adoption and productivity
Gather feedback and measure training effectiveness to continuously improve programs.

New

K Kitchen Representative

The position includes, but is not limited to, the following essential job duties...

Location

United States , New Albany

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Excellent communication skills
Team player who can work well with others or independently
Acts with integrity
keeps commitments
Contagious positive attitude
Focuses on achieving results while having fun
Frequently bend, twist at waist, kneel, squat, stand, and walk
Occasionally climb and descend ladders
Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead

Job Responsibility

Provides excellent guest service in a fast and friendly manner
Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
Prepares and serves food items in accordance with all Brand, Company, and health department regulations
Ensures product quality, food safety, and operational standards are met
Keeps accurate cash, sales, and inventory control records
Follows all government laws and safety codes
Completes reports on all incidents following our 5-minute rule policy
Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win

What we offer

Medical, Dental, Vision, Term Life and AD&D plans
Flexible spending and health savings accounts (FT)
Vacation paid time off
Company holidays paid at time and a half
Matching 401(k)
Tuition Reimbursement
Stock Purchase Plan
Employee Discount Program
Discount Meal Benefit
Wellness Plan

New

K Kitchen Representative

Location

United States , Decatur

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Excellent communication skills
Team player who can work well with others or independently
Acts with integrity
keeps commitments
Contagious positive attitude
Focuses on achieving results while having fun
Frequently bend, twist at waist, kneel, squat, stand, and walk
Occasionally climb and descend ladders
Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead

Job Responsibility

Provides excellent guest service in a fast and friendly manner
Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
Prepares and serves food items in accordance with all Brand, Company, and health department regulations
Ensures product quality, food safety, and operational standards are met
Keeps accurate cash, sales, and inventory control records
Follows all government laws and safety codes
Completes reports on all incidents following our 5-minute rule policy
Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win

What we offer

Medical, Dental, Vision, Term Life and AD&D plans
Flexible spending and health savings accounts (FT)
Vacation paid time off
Company holidays paid at time and a half
Matching 401(k)
Tuition Reimbursement
Stock Purchase Plan
Employee Discount Program
Discount Meal Benefit
Wellness Plan

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Customer Escalation Specialist - Networking (Shift 3)

Job Description

Job Responsibility

Requirements

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