Customer Escalation Engineer

• Designs enhancements, updates, and programming changes for portions and subsystems of systems software, including operating systems, compliers, networking, utilities, databases, and Internet-related tools
• Analyzes design and determines coding, programming, and integration activities required based on general objectives and knowledge of overall architecture of product or solution
• Writes and executes complete testing plans, protocols, and documentation for assigned portion of application
• identifies and debugs, and creates solutions for issues with code and integration into application architecture
• Leads a project team of other software systems engineers and internal and outsourced development partners to develop reliable, cost effective and high quality solutions for assigned systems portion or subsystem
• Collaborates and communicates with management, internal, and outsourced development partners regarding software systems design status, project progress, and issue resolution
• Represents the software systems engineering team for all phases of larger and more-complex development projects
• Provides guidance and mentoring to less- experienced staff members

• Bachelor's or Master's degree in Computer Science, Information Systems, or Electronics Engineering
• Typically 4-6 years experience in networking
• Experience in network device management and deployment (routing, switching and firewall devices)
• Knowledge of network troubleshooting (firewalls)
• Excellent written and verbal communication skills
• mastery in English and local language
• Ability to effectively communicate product architectures, design proposals and negotiate options at management levels

Experience and knowledge in Scrum Master or PM skills

• Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
• Programs catered to career development and reaching career goals
• Inclusive work environment celebrating individual uniqueness and flexibility