Customer Engineering Account Manager Job at Boeing (Frimley)

Customer Account Management Representative Senior

At Bombardier, we design, build and maintain the world’s peak-performing aircraf...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Undergraduate university degree in a related field of study (e.g., aeronautical engineering, aviation management, business administration)
Minimum of ten (10) years related experience in business or commercial aviation
Minimum of two (2) years related experience in a customer facing role
Excellent organizational and planning skills
Solid project management skills
Ability to understand complex technical specifications and certification constraints
Exceptional communication skills
Eloquent and persuasive speaker with strong presentation skills
Strong customer orientation
Team player and leader within a multidisciplinary project team

Job Responsibility

Act as a primary point of contact with our customer base for the detailed completion definition of aircraft interior and exterior completion finishes, furnishings and equipment configurations along with their associated technical specification packages
Support the International and Domestic wide-body sales teams as they meet with prospects and customers on completion related issues
Liaise with all internal stakeholders (Engineering, Interior Design, Program Management, Estimation and Finance, Legal, Contract Management and Sales) to ensure Completion Definition specifications are consistent with business strategy and exceed customer expectations
Accountable for obtaining necessary management and customer approvals for the final Completion Definition Package
Follow the Aircraft build, Inform and lead our customers to ensure their readiness to start delivery activities
Coordinate and lead Aircraft delivery activities with the customer and internally to ensure a seamless process and amazing customer experience while meeting company delivery schedule targets

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Customer Success & Account Manager

We are seeking a versatile and client-focused professional to join our team as a...

Location

United States , Los Angeles

Salary:

115000.00 - 130000.00 USD / Year

Tech Holding

Expiration Date

Until further notice

Requirements

5+ years of experience in customer success, account management, or project management, preferably in tech or SaaS environments
Proven ability to manage complex client relationships and drive retention and satisfaction
Strong project management skills, with familiarity in Agile, Scrum, or Waterfall methodologies
Skilled at managing multiple priorities while maintaining attention to detail
Strong communication and presentation skills, able to adapt technical conversations for different audiences
Analytical thinker with a data-driven approach to decision-making
Experience with CRM platforms (e.g., Salesforce, HubSpot) and project management tools (e.g., Jira, Asana, Monday.com)
Bachelor’s degree in Business, Technology, or a related field

Job Responsibility

Serve as the primary advocate for assigned clients, ensuring they achieve success metrics and maximum product value
Develop and execute customer success plans, including onboarding, adoption, and outcome tracking
Define project scope, goals, deliverables, and success criteria with both internal teams and clients
Build and maintain long-term strategic relationships with key client stakeholders
Identify upsell and cross-sell opportunities based on client business goals
Lead contract renewal processes, including term negotiation and renewal strategy
Collaborate with sales teams to support account expansion and revenue growth
Conduct regular business reviews to showcase value, capture feedback, and find optimization opportunities
Coordinate cross-functional resources (engineering, product, support) to meet project timelines
Manage project budgets, risks, timelines, and dependencies

What we offer

A culture that values flexibility, work-life balance
Competitive compensation packages and comprehensive health benefits
Work with a collaborative, global team of engineers who thrive on solving complex challenges
Professional growth through continuous learning, mentorship, and access to new technologies
Leadership that recognizes contributions and supports career advancement
A people-first environment where your ideas matter and innovation is encouraged

Fulltime

Engineering Program and Account Manager

Location

United States , Phoenix

Salary:

Not provided

Real Time Consulting

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Engineering, Computer Science, Business or other technical area
5 to 10 Years relevant Management experience in a Program Management capacity overseeing projects with 5 or more team members
5Y Experience in Full cycle Client Program fulfillment to include Opportunity identification/farming (sales), Order generation, Order fulfillment, Order execution
Sharp and professional appearance, demeanor and communication with clients
Self-directed, organized, detail oriented
History of strong leadership, deep practical engineering knowledge and a track record for timely project delivery, project management, cost control and customer satisfaction
Must be able to work effectively in a team environment and will interface closely with the RTCo staff
Knowledge and creativity to the position as well as have the discipline to drive results and follow established processes
Motivate when needed and hold staff members accountable
Dynamic thinker, identify risks, and create & implement solutions

Job Responsibility

Responsible for the management of all phases of Engineering program activity, including organization, planning, direction, reporting, customer relations and satisfaction, program execution, resource oversight and management
Customer Relations and Satisfaction
Business Development/ Sales
Program Staff Management
Program Execution
Technical Performance and Schedule Management
Contract Structure and Pricing
Financial Performance

What we offer

2 weeks PTO
8 Holidays
Insurance Benefits =>Health 90%/ Dental 100%/ Vision 100%
Life Insurance $50K 100% employer paid
401K plan effective immediately
flexible schedule
professional office environment, with casual attire

Fulltime

Engineering Technical Sales Account Manager

Engineering Technical Sales Account Manager role for someone with a passion for ...

Location

United Kingdom , Leicester

Salary:

45000.00 - 50000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

A degree in a technical discipline - Mechanical Engineering preferred
Minimum of 3 years' experience in a technical sales/account management role within an engineering or manufacturing setting
Excellent interpersonal skills, with the ability to communicate complex information effectively
Strong ERP knowledge and proficiency in MS Office (Excel, PowerPoint, Word)
Ability to read and interpret technical documentation
A proactive, team-oriented approach with a 'can-do' attitude
Knowledge of ISO 9001 standards and product liability is beneficial
Willingness to travel when required

Job Responsibility

Build and manage strong, long-term relationships with both procurement and technical stakeholders
Act as the key link between customers and internal teams, representing customer needs throughout the business
Provide technical guidance, support, and solutions to internal and external stakeholders
Prepare customer quotations, present manufacturing feasibilities, and support technical sales presentations
Monitor sales performance and KPIs, assisting with strategic planning and budget alignment
Attend trade shows, conferences, and client meetings to promote products and strengthen partnerships
Conduct market analysis and customer satisfaction reviews, initiating improvements where needed
Contribute to product innovation and continuous optimisation

What we offer

Competitive Salary + Benefits
Be part of a business that lives and breathes High Tech, High Speed, High Quality
Excellent opportunity to influence innovation and customer strategy
Join a company culture that values collaboration, professional growth, and continuous improvement

Fulltime

Manager, Technical Account Management

In this role you will lead a team of Technical Architects who serve as the bridg...

Location

United States , New York

Salary:

230000.00 - 260000.00 USD / Year

Hightouch

Expiration Date

Until further notice

Requirements

3-5 years of people management experience, preferably leading technical customer-facing teams
Proven track record of building and scaling high-performing teams in fast-growing environments
Experience developing talent and creating career growth paths for technical professionals
Strong coaching and mentorship abilities with a focus on both technical and soft skill development
8-10 years of experience in client-facing and/or technology-focused roles combining business acumen with technical expertise
Deep understanding of enterprise software implementations, APIs, databases, and data integration systems
Experience with customer success methodologies, metrics, and best practices
Proven ability to manage complex technical projects with multiple stakeholders
Exceptional communication and presentation skills with ability to influence at all organizational levels
Strong analytical and problem-solving abilities with a data-driven approach to decision making

Job Responsibility

Build, hire, and develop a high-performing team of Technical Architects focused on our largest Enterprise customers
Provide mentorship, coaching, and career development opportunities for team members
Establish team goals, performance metrics, and accountability structures that drive customer success outcomes
Foster a culture of continuous learning and technical excellence within the team
Drive retention and expansion strategies for our largest Enterprise customers in partnership with Sales leadership
Develop and implement scalable processes for customer onboarding, success planning, and expansion
Analyze customer health metrics and develop proactive intervention strategies
Ensure consistent delivery of technical expertise and guidance across all customer engagements
Maintain deep technical knowledge of Hightouch's platform and stay current with product developments
Establish technical best practices and standards for customer implementations

What we offer

Meaningful equity compensation in the form of ISO options
Offer early exercise and a 10 year post-termination exercise window

Fulltime

Manager, Customer Success Engineer

In this role, you will lead a team of Customer Success Engineers responsible for...

Location

United States

Salary:

130000.00 - 160000.00 USD / Year

Hightouch

Expiration Date

Until further notice

Requirements

3–5 years of people management experience leading technical customer-facing teams
Demonstrated ability to build, scale, and uplevel teams in fast-paced environments
Strong understanding of APIs, data models, data warehouses, integrations, and SaaS architectures
High level of comfort and proficiency in communicating effectively across diverse internal and external organizations, including cross-functional collaboration with sales, product, and engineering
Intellectual curiosity, strong empathy for customer challenges, and the ability to operate with high velocity in a dynamic environment

Job Responsibility

Lead a team of Customer Success Engineers responsible for quickly removing customer blockers and improving the experience for all customers through documentation, best practices, and product feedback
Ensure the team serves as the technical backbone of the customer journey, ensuring fast, accurate resolution of issues from pre-sale through post-sale
Hire, mentor, and develop a high-performing team of Customer Success Engineers
Build a culture centered on accountability, ownership, efficient execution, and clear communication
Establish goals and performance metrics that reflect both customer outcomes and internal process excellence
Develop training, documentation, and structured onboarding to uplevel the team’s technical and customer-facing skills
Ensure your team rapidly unblocks customers across onboarding, adoption, and ongoing usage
Lead complex technical escalations and provide guidance in ambiguous or high-impact situations
Identify patterns across customer engagements and drive improvements in workflows, tooling, and knowledge-sharing

Fulltime

Engineering Manager, Product Engineering

Engineering is the backbone of Everlaw. We build features that delight our custo...

Location

United States , Oakland

Salary:

198000.00 - 250000.00 USD / Year

Everlaw

Expiration Date

Until further notice

Requirements

BS/MS or PhD in Computer Science (or equivalent)
Sound foundational understanding of a wide range of computer science topics and concerns relating to system and software design
At least 5 years of experience as a senior engineer building product features and full-stack web applications
Good dynamic range that you apply to different situations - you can step back and empower, while also diving deep into the code to understand the details
Ability to communicate at the right altitude with both technical and non-technical stakeholders
Experience working with stakeholder teams (internal and/or external) in setting and collaborating on technical roadmaps
Experience communicating with customers articulating to them how the platform works on reliability, security and compliance matters
At least 1 year experience leading software engineers - either as a manager managing engineers or as a technical lead managing the technical workstreams of software engineers
Experience managing the technical workstreams of software engineers and supporting them in execution
Demonstrated ability to lead an inspired, high performing and highly motivated and accountable team

Job Responsibility

Build features and functionality for the Everlaw core product
Work closely with Product, Design, DevOps, Security Engineering and application engineering leads to synthesize requirements and prioritize efforts
Lead roadmapping, resourcing and execution for critical features and capabilities
Support and coach engineers in their career development and growth
Work closely with Engineering Operations team to improve processes to help with goal setting, empowerment and execution across Everlaw Engineering efforts
Critically observe and understand Everlaw’s platform, tooling and processes
Understand current and upcoming challenges and requirements from the viewpoint of multiple stakeholders
Understand company goals and Product roadmaps
Strategize, prioritize, resource and execute against features
Actively coach your reports to deliver on projects and ensure they get the right types of feedback and coaching they need to succeed in their careers

What we offer

Equity program
401(k) retirement plan with company matching
Health, dental, and vision
Flexible Spending Accounts for health and dependent care expenses
Paid parental leave and approximately 10 days (80 hours) per year of sick leave
Seventeen paid vacation days plus 11 federal holidays
Membership to Modern Health to help employees prioritize mental health and wellness
Annual allocation for Learning & Development opportunities and applicable professional membership dues
Company-sponsored life and disability insurance
Work in Uptown Oakland, just steps from the BART line and dozens of restaurants and walking distance to Lake Merritt

Fulltime

Customer Success Manager

We're expanding our Post-Sales team in Hyderabad and looking for experienced Cus...

Location

India , Hyderabad

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

5+ years of consulting, services, customer success, or account management experience, directly managing customers and customer relationships
Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally
Strong collaboration skills to influence and gain alignment across internal and external stakeholders
Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value
Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers
Prioritizes customer experience with a focus on customer satisfaction and retention. You strive to understand clients’ strategic business goals, deploy critical thinking in leading and executing your portfolio, anticipate future needs, and determine solutions.
Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships. You have shown the capacity to develop relationships and optimize enterprise customer accounts, you understand what it means to evangelize your product.
Excited about the ways products can be used to accelerate business goals. You have a strong intuition for business and an admiration for driving software solutions.
Loves to learn about sophisticated technical products and to understand the intricacies of how they work.
A teammate with a high level of integrity and a desire to assist your team. You stay calm in the face of technical and/or customer challenges. You corral the right people to resolve and infect others with your can-do spirit.

Job Responsibility

Analyze customer usage data to identify trends, areas for improvement, and opportunities for increased engagement. and proactively address risks to ensure retention.
Develop actionable insights and recommendations based on data analysis to inform strategic decisions and help customers achieve their goals.
Proactively identify and mitigate customer risks by monitoring adoption metrics and sentiment analysis, escalating issues as needed to ensure retention and growth.
Develop account maps, identifying key players, and understanding customer’s businesses via 10k and other publicly available information.
Enable customers to realize the full value of the Highspot platform and be able to articulate that value throughout their company. Deeply understand customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement.
Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels (ATL, OTL, and BTL) to accomplish your goals
in the event of key customer stakeholder turnover, you seek and build replacement relationships.
Collaborate with your Account Management partners on account strategy and execution.
Identify expansion and upsell opportunities to drive revenue growthIdentify and position add-on services to support customers in achieving their business outcomes and maximizing ROI
Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teamsKey

Fulltime

Customer Engineering Account Manager

Boeing

Location:
United Kingdom; Ireland , Frimley ▼
Dublin

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

Expiration:
January 27, 2026

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