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Join BT as a Customer Engineer. Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities. In a world where Business customers’ expectations are increasingly shaped by their consumer experiences, customer experience is becoming a key battleground for differentiation. This role is to make any technical aspects of the solution invisible to the customer and ensure that their services work for them allowing them to continue to deliver for their customers and the UK as a whole. This role is a key part of how BT differentiates from the competition through Brilliant Customer Experience.
Job Responsibility:
Working in the field day-to-day, attend customer sites to help with installations where engineering support is required
Self-install products/services that require engineering support to setup/repair
Setting up and/or changing settings that are also available to the customer to access
Repair visits, they are most likely to involve component swap-out
Simple cabling for example running an extension socket, patch cable, socket installation or simple block wiring
Engineer may be required to act as a 2nd person under the guidance of a more senior engineer
Perform diagnostic services using all available resources
Work with service desk where required including any external support parties for hardware equipment failures or software related issues
Requirements:
Full UK manual driving licence
Brilliant customer service skills and experience in dealing with Business customers
Great empathy and listening skills
Previous experience of logical problem solving
An interest in technical solutions required
Previous engineering experience (at any level) desirable