Customer Engineer Jobs

Cresta

Location:
Canada

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Customer Engineer, you’ll act as a Solution Architect, serving as the technical authority on how Cresta integrates with platforms like AWS Connect, Genesys, and Five9. You’ll help design, build, and deliver our cutting-edge solutions for enterprise contact centers, ensuring customers achieve meaningful results through real-time coaching and agent efficiency tools. You’ll work across multiple customer projects, manage deadlines independently, and participate in sales calls to remove technical barriers. This role calls for a full-stack developer with a strong customer focus and the ability to connect technical execution to business value.

Job Responsibility:

Pre-Sales: Collaborate with customers to determine the best integration approach
Post-Sales: Meet deadlines for solution delivery in partnership with Implementation Managers and other stakeholders
Design, build, and deploy applications using Cresta SDKs, libraries, and APIs, integrated with contact center chat or voice platforms
Test deployed applications, troubleshoot issues, and implement bug fixes
Provide clear, timely updates to stakeholders

Requirements:

Blend of sales enthusiasm, technical confidence, and precise execution
Experience with Contact Center/Customer Experience platforms (AWS Connect, Genesys, Five9, etc.)
Proficiency with APIs, SDKs, AWS, Git, and hands-on coding in Go, Python, and JavaScript
Ability to think big but deliver simple, impactful solutions
Strong organizational skills to manage complex projects with multiple stakeholders
Consultative approach to problem-solving and ability to build strong relationships with technical stakeholders

What we offer:

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees

Additional Information:

Job Posted:
December 07, 2025

Work Type:

Remote work

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Customer Engineer