Customer Engineer Job at OpenRouter

Principal Engineer - Advanced Customer Engineering

Senior level Advanced Customer Engineering (ACE) engineer working with largest a...

Location

United States

Salary:

119500.00 - 275000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically 10+ years' experience
Deep understanding of enterprise networking
Modern enterprise network design, implementation and troubleshooting including DNS, DHCP, spanning tree, network access control technologies
WAN/Data Center Design including IGRP and EGRP Routing Protocols
802.11 wireless solutions including design, implementation and troubleshooting
Security solutions including IPSec, SSL/TLS, Public Key Infrastructure
Excellent analytical and problem-solving skills
Strong history of troubleshooting with customers
Excellent written and verbal communication skills

Job Responsibility

Working with Critical Account Program customers acting as senior technical resource
Working with premium services customers for onboarding and ongoing care
Identifying suboptimal designs and/or misconfigurations and consulting on plans to correct
Working with engineering escalations team and customers to identify and troubleshoot bugs
Build strong customer relationships and become trusted advisor
Build strong relationships across wider internal organization
Approximately 25-50% travel

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Principal Engineer - Advanced Customer Engineering

Senior level Advanced Customer Engineering (ACE) engineer working with largest a...

Location

United States

Salary:

119500.00 - 275000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically 10+ years' experience
Deep understanding of enterprise networking including DNS, DHCP, spanning tree, network access control technologies, 802.1X, IGRP routing protocols, remote access technologies
WAN/Data Center Design including IGRP and EGRP Routing Protocols, Spine/Leaf topologies and virtualization technologies
802.11 wireless solutions including design, implementation and troubleshooting
Security solutions including IPSec, SSL/TLS, Public Key Infrastructure/Certificates, 802.1X, radius and LDAP directories
Excellent analytical and problem-solving skills
Strong history of troubleshooting with customers
Excellent written and verbal communication skills in English
Willingness to work as part of larger team

Job Responsibility

Working with Critical Account Program customers as senior technical resource
Working with premium services customers for onboarding and ongoing support
Identifying suboptimal designs and/or misconfigurations and consulting on correction plans
Working with engineering escalations team and customers to identify and troubleshoot bugs
Building strong customer relationships and becoming trusted advisor
Building strong relationships across internal organization
Collaborative teamwork and knowledge sharing
Travel up to 50%

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Advanced Customer Engineer

This role has been designated as ‘Remote/Teleworker’, which means you will prima...

Location

United States

Salary:

130500.00 - 300000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically, 10+ years’ experience
A deep understanding of one or more of the following areas of enterprise networking: Modern enterprise network design, implementation and troubleshooting, including DNS, DHCP, spanning tree, network access control technologies, including 802.1X, IGRP routing protocols and remote access technologies including IPSec and/or SSL VPN
WAN/Data Center Design including IGRP and EGRP Routing Protocols, Spine/Leaf topologies and virtualization technologies
802.11 wireless solutions, including design, implementation and troubleshooting in all current industry protocols including 802.11b, 802.11g, 802.11a, 802.11n, 802.11ac and 802.11ax
Security solutions, including IPSec, SSL/TLS, Public Key Infrastructure/Certificates, 802.1X, radius and LDAP directories, as well as how they are implemented in networking environments to meet the needs of the modern enterprise
Using, evaluating, and developing appropriate engineering design tools and software packages
Excellent analytical and problem-solving skills
Conducting reviews of customer configurations and quickly identifying issues
Strong history of troubleshooting with customers in your current or past roles

Job Responsibility

Working with our Critical Account Program customers acting as the senior technical resource
Working with our premium services customers for onboarding as well as provide ongoing care and feeding them based on the premium services level that they have purchased
Identifying suboptimal designs and/or misconfigurations and consulting on plans to correct
Working with engineering escalations team and customers while remote or onsite to identify and troubleshoot bugs
Build strong customer relationships and become a trusted advisor
Build strong relationships across the wider internal organization to increase your knowledge, get faster outcomes and build trust
You will be expected to be very collaborative with the team and the rest of the team will be expected to do the same
More communication usually provides better outcomes and increases engineering talent’s experience and knowledge levels
Requires some travel that should not exceed 50%
Travel varies based on time of year, software release cycles and new hardware releases

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Customer Support Engineer

Technical Support Engineer / Customer Support Engineer role for someone with exp...

Location

United Kingdom , Leicester

Salary:

40000.00 - 50000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Degree in a technical discipline - Mechanical Engineering preferred
Minimum of 3 years' experience in a technical sales/account management role within an engineering or manufacturing setting
Excellent interpersonal skills with ability to communicate complex information effectively
Strong ERP knowledge and proficiency in MS Office (Excel, PowerPoint, Word)
Ability to read and interpret technical documentation
A proactive, team-oriented approach with a can-do attitude
Knowledge of ISO 9001 standards and product liability is beneficial
Willingness to travel when required

Job Responsibility

Build and manage strong, long-term relationships with both procurement and technical stakeholders
Act as the key link between customers and internal teams, representing customer needs throughout the business
Provide technical guidance, support, and solutions to internal and external stakeholders
Prepare customer quotations, present manufacturing feasibilities, and support technical sales presentations
Monitor sales performance and KPIs, assisting with strategic planning and budget alignment
Attend trade shows, conferences, and client meetings to promote products and strengthen partnerships
Conduct market analysis and customer satisfaction reviews, initiating improvements where needed
Contribute to product innovation and continuous optimisation

What we offer

Competitive Salary + Benefits

Fulltime

Field Customer Engineer

Field Customer Engineer role focused on managing onsite delivery of software ser...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field)
5-7 years working experience in related fields
Thorough knowledge of company products and services offerings
Broad knowledge of corporate organization, job, and policies
Comprehensive business, technical or functional knowledge at an expert level
Active listening skills
Problem-solving skills
Consulting skills
Core technical competencies
Intermediate skills in project management, communication, analysis and presentation

Job Responsibility

Apply advanced technical knowledge to operate technology areas
Integrate technical knowledge and business understanding to create solutions
Resolve single- and cross-technology incidents
Proactively and reactively look for solutions to prevent problems
Apply company solutions to meet customer needs
Identify additional services for revenue growth
Provide technical consulting during contract renewal
Build relationship up to senior management level
Design and deliver support solutions
Assist in managing delivery of industry support solutions

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Customer Support Engineer

At Prodrive we believe there’s no limit to what can be achieved when the brighte...

Location

United Kingdom , Banbury

Salary:

Not provided

Prodrive

Expiration Date

Until further notice

Requirements

Degree in either Motorsport, Mechanical or Electrical Engineering
Previous experience in either GT3/GT4, Touring Cars or Single Seaters
Experience working with Cosworth and Bosch electronic systems
Knowledge of CAN protocol and engine calibration

Job Responsibility

Provide engineering support to customers on events and tests as required
Ensure efficient operation of the car and engine by the customer
Ensure all car electrical and data systems are configured with the latest software and calibration releases and maintained whilst on event
Provide technical input to the customer to assist with car setup and operation
Advise the customer to ensure their parts requirement is sufficient to achieve their objectives and advise customer of technical and parts updates
Collate and analyse data, perform health checks and record KPI’s
Prepare post event report and analysis. Ensure all data is uploaded to AMR and customer access points
Provide remote support to customers globally as required
Significant international travel is a significant part of this role

What we offer

25 days holiday (which increases with long service) with an opportunity to purchase up to 15 extra days
Training opportunities for continuing professional development
Onsite subsidised staff restaurant
Car and pension salary sacrifice schemes
Cyclescheme
Exercise classes
Paid time off for volunteering
Consultations with our Fit 4 Life expert
Social events throughout the year
Exclusive company discounts

Fulltime

Customer Reliability Engineer

As a Customer Reliability Engineer at Endor Labs on our Customer Success team, y...

Location

United States

Salary:

Not provided

Endor Labs

Expiration Date

Until further notice

Requirements

Strong background in software engineering, with 4 -10 years of deep understanding of programming languages, application security, and DevOps practices
Demonstrated experience in developing custom technical solutions and actively engaging in customer-facing roles, with a proven ability to handle project-based work effectively
A passionate advocate for customer success, with a focus on building secure, scalable solutions from the ground up
Exceptional communication skills, capable of breaking down complex technical topics into clear, understandable terms for a variety of audiences
Proactive and anticipatory approach to problem-solving, with the ability to foresee customer needs and craft strategic solutions that align with their overarching goals

Job Responsibility

Own technical escalations from Customer Success Engineers, Solution Architects and Implementation Engineers ensuring swift reproduction and resolution of critical issues
Collaborate with Engineering and Product teams to triage and resolve bugs or architectural issues
Provide insight and build closely with our engineering teams, translating customer feedback and troubleshooting insights into tangible product improvements
Act promptly when technical issues emerge, applying your advanced troubleshooting skills and understanding of programming and DevOps practices to ensure our customers are successful
Conduct deep diagnostics, including logs, APIs, and infrastructure troubleshooting
Serve as a bridge between the customer and R&D for complex or systemic issues
Document and share solutions for long-term knowledge management and root cause prevention

What we offer

Competitive salary and comprehensive benefits package including Health, Dental, Vision and Mental Health plans
401(k) plan to support your longterm financial goals
Flexible PTO to maintain a healthy work-life balance
Opportunities for co-working and team meetups to foster collaboration
A dog-friendly office environment for those who love to bring their fur babies along

Customer Success Engineer

As a Customer Success Engineer at Endor Labs, you will be the technical champion...

Location

United States , Remote

Salary:

Not provided

Endor Labs

Expiration Date

Until further notice

Requirements

Strong background in software engineering, with 4 -10 years of deep understanding of programming languages, application security, and DevOps practices
Demonstrated experience in developing custom technical solutions and actively engaging in customer-facing roles, with a proven ability to handle project-based work effectively
A passionate advocate for customer success, with a focus on building secure, scalable solutions from the ground up
Exceptional communication skills, capable of breaking down complex technical topics into clear, understandable terms for a variety of audiences
Proactive and anticipatory approach to problem-solving, with the ability to foresee customer needs and craft strategic solutions that align with their overarching goals

Job Responsibility

Design and implement efficient code scanning and dependency scanning mechanisms using Maven and Gradle
Serve as the primary technical point of contact for our customers, offering expert guidance with a blend of empathy and deep technical knowledge through both pre-sales and post-sales stages, especially when addressing intricate technical challenges
Customize our security solutions to fit into sophisticated customer environments
Occasionally, develop bespoke solutions to meet unique needs, leveraging your strong background in software engineering
Act promptly when technical issues emerge, applying your advanced troubleshooting skills and understanding of programming and DevOps practices to ensure our customers are successful
Forge lasting relationships with a broad spectrum of clients, from agile startups to global enterprises
Collaborate closely with our engineering teams, translating customer feedback and troubleshooting insights into tangible product improvements
Champion the adoption of robust security practices, empowering developers to write secure code efficiently through your support and guidance
Lead and manage technical integration projects, making strategic decisions and providing technical guidance both internally and externally

What we offer

Competitive salary and comprehensive benefits package including Health, Dental, Vision and Mental Health plans
401(k) plan to support your long-term financial goals
Flexible PTO to maintain a healthy work-life balance
Opportunities for co-working and team meetups to foster collaboration
A dog-friendly office environment for those who love to bring their fur babies along

Fulltime

Customer Engineer

OpenRouter

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

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