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Tavus Logo Tavus · IT - Software Development

Customer Engineer

United States, San Francisco · Job Posted February 18, 2026
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Job Description

This isn’t a traditional engineering job. As a Customer Engineer, you’ll split your time between two worlds: With customers (30–40%) — working hands-on to debug integrations, unblock adoption, and help them build amazing things with Tavus. With our product (the rest of the time) — building SDKs, prototypes, and enhancements to our core platform that make Tavus more powerful, intuitive, and delightful to use. You’ll be the bridge between customers and engineering, turning real-world challenges into product improvements. Your mission is simple: ensure every developer and creator has a smooth, magical experience with Tavus — backed by great docs, guides, tools, and product enhancements.

Job Responsibility

  • Work directly with customers to debug, build POCs, and design solutions
  • Build prototypes, SDKs, sample apps, and tools that improve developer experience
  • Collect feedback, identify patterns, and translate them into product/engineering improvements
  • Partner on early feature adoption: test pre-release features with customers, gather feedback, suggest iterations
  • Help define how we develop a world class customer experience

Requirements

  • Extremely solid software engineering fundamentals
  • Deep curiosity about problems at every level of the stack, from ML to infrastructure to networking
  • The desire to work closely with end users to understand their problems
  • A good “PM hat” to see patterns in customer requests and use those patterns to inform product direction
  • A strong bias toward action and a founder mindset to keep going until a problem is truly solved

What we offer

  • Flexible work schedule
  • Unlimited PTO
  • Competitive healthcare
  • Gear stipends
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