Customer Engineer Team Lead Job at Hawk (Munich, Berlin)

Customer Engineer Team Lead

As the Customer Engineering Team Lead, you will build and manage a new team of t...

Location

United Kingdom , London

Salary:

Not provided

Hawk

Expiration Date

Until further notice

Requirements

Minimum of 7 years of hands-on experience in technical support, application support, or systems administration
At least 2 years in a senior, tech lead, or team lead role
Proven track record of leading or mentoring a technical support team in a fast-paced, 24/7 environment
Strong Technical Expertise: Code Comprehension: Demonstrable ability to read and understand object-oriented code (e.g., Python, Java, Go, C#)
Infrastructure: Solid understanding of cloud platforms (e.g., AWS, GCP, Azure), containerization (Docker, Kubernetes), and corporate networking concepts (TCP/IP, DNS, VPNs, firewalls)
Operating Systems: Expertise in troubleshooting on Linux environments
Security Mindset: Strong understanding of IT security principles, access control (IAM), and incident response best practices
Excellent problem-solving: Superior analytical, troubleshooting, and root cause analysis skills
Strong communicator: Excellent communication and interpersonal skills, with the ability to explain complex technical concepts clearly to diverse audiences
Experience with support ticketing systems (e.g., Jira, Zendesk) and monitoring tools (e.g., Prometheus, Grafana)

Job Responsibility

Team Leadership & Mentoring: Build, lead, and mentor a high-performing L2 Support team
Technical Escalation & Triage: Act as the primary technical escalation point for complex issues
Complex Problem Resolution: Lead the L2 response during technical escalations
Pre-sales & Solution Design Support: Partner with pre-sales and technical account management teams to provide technical answers for RFPs
Code & System Analysis: Utilize your ability to read and understand code to identify bugs
Infrastructure & Security Acumen: Apply a strong understanding of infrastructure and InfoSec principles
Collaboration & Communication: Work closely with Engineering, DevOps, and Information Security
Process Improvement & Automation: Identify trends in support requests to pinpoint opportunities for process improvement
Knowledge & Documentation: Develop and maintain comprehensive L2 documentation, runbooks, and knowledge base articles

Fulltime

Customer Team Lead

Who are PurpleSector? Born in the white heat of Formula 1™, PurpleSector is an e...

Location

United Kingdom , Thursley

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strong experience leading customer-facing technical projects
Degree in a relevant discipline, i.e. Computer Science, Software Engineering, or a related technical discipline, or qualified by equivalent industry experience
Experience of working within a consultancy environment is beneficial
Comfortable working across disciplines (engineering, data, software)
Experience managing and developing people
Strong communication - able to simplify complexity
Commercial awareness and pragmatic decision-making
Ability to identify and shape opportunities with customers

Job Responsibility

Lead Customer Delivery: Own delivery of projects end-to-end (scope, plan, execution, outcomes)
Work directly with customers to define problems and shape solutions
Lead proposals, estimates, and delivery planning
Manage risks, dependencies, and commercial performance
Make pragmatic trade-offs between speed, cost, and scalability
Manage and Develop a Multidisciplinary Team: Line manage a team of up to ~7 people across disciplines
Run 1:1s, support development, and manage performance
Build a high-trust, high-performance team environment
Balance delivery, development, and utilisation
Drive Growth Within Your Domain: Identify and develop opportunities within customer engagements

What we offer

25 days holiday
Pension
Life assurance
Healthcare
Income Protection
Employee Assistance Scheme
Up to 10% discretionary annual bonus

Fulltime

Support Engineer (Team Lead)

We’re looking for a hands-on Support Engineer with Team Leader responsibilities ...

Location

New Zealand , Albany, Auckland

Salary:

80000.00 - 100000.00 USD / Year

Virtuoso

Expiration Date

Until further notice

Requirements

2+ years in a senior support or team lead role (MSP experience preferred)
Strong hands-on technical capability across: Microsoft 365
Microsoft Azure (identity & core infrastructure)
Networking fundamentals
Windows 11 and Apple macOS
Comfortable balancing technical delivery with people leadership

Job Responsibility

Lead, mentor, and develop engineers across technical, customer service, and behavioural capability
Act as a senior escalation point, owning and resolving complex technical issues
Stay hands-on — actively work tickets, support customers, and assist during peak periods
Manage ticket flow and workload distribution to optimise team performance
Drive quality through regular ticket, technical, and customer experience reviews
Foster a culture of accountability, continuous improvement, and strong customer outcomes

What we offer

Funded Training & Development – fully paid certifications and technical training days
Flexibility – flexible working, strong leave entitlement, and paid parental leave
25 days annual leave + long service leave
Quarterly Bonus – based on individual, team, and company performance
Subsidised Gym Membership
Social Club – regular team events
Great Office Environment – modern workspace, snacks, drinks, and downtime areas

Fulltime

Customer Lead Engineer

The Customer Experience Engineering (CxE) CARE organization is a foundational pa...

Location

Ireland , Dublin

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science, Engineering, Information Technology, or related technical field OR equivalent experience
Customer-facing, deep technical security-oriented role with demonstrated experience with crisis management, Incident Response, or escalation handling
at least one Microsoft Security product (e.g., Microsoft Defender, Entra, Intune, Sentinel, Purview) and enterprise security operations
Communicating in the English language, demonstrating fluency in written and spoken communication working with executive stakeholders
Participation in a 24x7x365 on-call rotation
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Microsoft Cloud Background Check

Job Responsibility

Strategic Technical Leadership: Serve as the primary technical point of contact for assigned strategic customers, developing a deep understanding of their security architecture, business goals, and operational environment
representing the engagement up through CISO levels
Technical Escalations: Directly engage and respond to technical escalations from Microsoft’s Mission Critical Security Customers as part of a 24/7 globally distributed engineering team and participate in the On-Call roster
Accelerated Incident Resolution: With minimal guidance, lead the response to critical incidents, acting as Incident Commander when necessary. Drive mitigation efforts, coordinate engineering engagement, and ensure timely root cause analysis and communication
Escalation Management: Own and manage technical escalations, ensuring swift resolution and transparent communication with both customers and internal stakeholders in a 24x7x365 environment
Customer Advocacy: Represent the voice of the customer within Microsoft Security Engineering. Influence product direction and support strategies based on customer feedback and real-world deployment insights
Collaboration: Collaborate closely with customers, account teams, product managers, core engineering, and support engineers to understand customer architecture, troubleshoot complex product issues, and align with stakeholders to drive resolution of critical escalations
Continuous Improvement: Identify systemic issues and contribute to long-term improvements in product quality, supportability, and customer experience

Fulltime

Senior GEOINT System Engineer Team Lead

Location

United States , Chantilly

Salary:

Not provided

Arcfield

Expiration Date

Until further notice

Requirements

Must possess and be able to maintain a TS/SCI clearance with polygraph
10 to 12 years with BS/BA or 8 to 10 years with MS/MA, or 5 to 7 years with PhD in Technical degree/STEM (engineering, physics, etc.)
Strong Systems Engineering background with a focus on core systems engineering processes in support of end-to-end mission and services closure
Demonstrated experience in Systems Engineering area(s) including but not limited to: Requirements Engineering, Systems Integration, Risk, Issue, and Opportunity (RIO)
GEOINT Domain knowledge of customer's mission capabilities (particularly with EO systems) and overall space and ground architecture
Experience in supporting Requirements Engineering, CONOPS development, and system integration to accommodate End to End Systems Engineering
Experience identifying user needs and gaps, identifying potential solutions, and assessing/analyzing alternatives
Demonstrated ability to identify and solve problems to further organizational goals
Commitment to understand, recognize, respect, and operate effectively within various SETA, Federally Funded Research and Development (FFRDC), and Governmental lines of authority
Demonstrated excellent communication skills and the ability to lead/support multiple projects simultaneously

Job Responsibility

Lead a team of ~6-8 Engineers as primary Customer Point of Contact (CPOC) for team tasking allocation and execution, and coordinate across other Systems Engineering functional skill areas to deliver on tasking commitments
Oversee aspects of team management, including: Recruiting and hiring top-tier talent
Mentoring employees and supporting career growth and development
Focusing on retention, engagement, and awards/recognition
Conducting performance assessments, merit discussions, and disciplinary actions as needed
Support capability and solution definition for future space systems through various system readiness events and independent review teams
Facilitate Integrated Product Teams (IPT’s) and Engineering working groups that will review and assess the maturity of engineering Artifacts, CONOPS, Interfaces, and Architecture products
Support space, ground, and enterprise teams developing architecture and requirement baselines, establishing and assessing mission capabilities, assessing system and segment schedule and risks, and supporting test and verification strategy
Daily interaction with the customer and supporting contractors and follow customer standards and processes as the program matures through the life cycle
Provide project management support with short turn-around projects

Fulltime

Team Lead, Customer Support

We are looking for a Customer Support Team Leader to join a high-growth team on ...

Location

Poland

Salary:

Not provided

SmartRecruiters

Expiration Date

Until further notice

Requirements

General ATS experience
Strong knowledge of Support Case tracking systems (SalesForce and JIRA are a plus)
Excellent English skills
Ability to interact and communicate professionally and confidently with a diverse customer base
Customer support experience, preferably in the Enterprise space
Strong interpersonal, written and spoken communication skills
Motivated self-starter capable of taking initiative, handling objections, and negotiating tough situations
Experience in technical customer support in a SaaS environment
A passion for technology and a drive to change the world
Positive, energetic, with a can-do attitude

Job Responsibility

Interact every day with SmartRecruiters teams and customers to answer questions, resolve issues, educate, and help them succeed
Take on a portion of the escalated customer support cases (externally escalated by customers)
Be the main point of escalation for Customer Support Agent (internally escalated)
Attend weekly Support calls with 2-4 SmartRecruiters Enterprise customers, to answer support related questions and push support cases to resolution
Lead internal training sessions for Tier 1 and Tier 2 Support Agents
Manage and contribute responses to internal questions from Tier 1 and Tier 2 Support agents on the Support slack channel on a daily basis
Schedule and lead new hire training and enablement sessions
Contribute to weekly Support team meetings
Drive a high level of customer satisfaction
Identify, test, and call out technical issues

What we offer

Competitive salaries
Generous equity
Strong internal mobility
Remote-friendly culture

New

Lead Customer Application Engineer

The Tendering Engineer for Substation Automation supports business growth by del...

Location

Turkey , Kayseri

Salary:

Not provided

The Muse

Expiration Date

Until further notice

Requirements

B.S Degree in Electrical/Electronics Engineering or equivalent
Minimum 3 years of experience in tendering, commercial, engineering function
Comprehensive knowledge and understanding of Grid Automation Business (Protection and DCS/SCS knowledge is must)
Strong verbal and written English language skills
Ability to live in Istanbul, Kocaeli & Pakistan
Willing to travel %10- 15 in international area

Job Responsibility

Technical Analysis of customer needs/RFQ to define and offer products/Service/Solutions based on DS Agile / G500/ GPG/ AAA portfolio, Cyber Security, MiCOM and Multilin range of products
Ensure Complaint offer to the technical specifications in accordance with tender requirement
Identify & Flag Key Risks and ensure the mitigation plan in Risk & Opportunity register
Managing & Implementation of the Return of Experience (ROE)
Ensure proposals are in accordance with commercial and execution strategies
Ensure technical Derogation and approvals intact, if applicable for finalizing the technical solution
Ensure completion of site assessments (site visit/review) for Brownfield/Existing Substations & site
Maintaining the Typical circuits /schemes /solution in Tendering Tool to facilitate future offerings
Ensure the respect of technical and commercial offers time schedule to serve sales force in due time maintaining improvised quality level of Bids
Review and respond to Technical Clarifications of bid and presenting the solution to the customer

What we offer

Health Insurance
Health Reimbursement Account
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
FSA With Employer Contribution
HSA

Fulltime

Assistant Chief Engineer - Mechanical Team Lead

Data Center Mechanical Engineer (SME) with extensive mechanical engineering expe...

Location

United States , Spartanburg

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

4+ years of technical experience in building engineering with a strong background in HVAC, plumbing, electrical, and production equipment repair and maintenance
Experience working in Data Centers/Raised Floor Environment
Strong customer service and interpersonal skills
Universal EPA 608 Certification
CRAC (Liebert) maintenance and repair experience
Licenses as required by authority having jurisdiction
Working knowledge of computer applications including Word and Excel
2 years of trades school or documented apprenticeship in relevant craft skills

Job Responsibility

Oversee HVAC, electrical, and plumbing systems specific to data center operations
Implement and maintain critical environment protocols and Method of Procedure (MOP) processes
Conduct regular performance analyses of facility mechanical and electrical systems
Apply mechanical engineering principles to improve data center efficiency and reliability
Design and implement cooling solutions optimized for high-density server environments
Analyze and enhance airflow management strategies
Develop and execute comprehensive preventive maintenance schedules for all critical infrastructure
Lead root cause analysis for any system failures or inefficiencies
Implement corrective actions and system upgrades based on engineering assessments
Propose and implement energy-saving initiatives to reduce Power Usage Effectiveness (PUE)

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

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Customer Engineer Team Lead

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