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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Customer Engagement Officer

United Kingdom, Colchester Employment contract 25858.56 - 26262.60 GBP / Year · Job Posted April 12, 2026
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Job Description

Join Colchester Institute – Where Your Career Makes a Difference. At Colchester Institute, we believe in the power of education to transform lives and communities. As one of the leading providers of education and training in the region, we are proud to offer a dynamic, supportive, and forward-thinking working environment. We are seeking a Customer Engagement Officer to join our team. In this role you will, support the delivery of high-quality professional training programmes. This varied role involves coordinating course bookings, maintaining accurate records, supporting onboarding, and acting as the first point of contact for delegates and clients. You will also manage key financial administration tasks, including invoicing and payment tracking, while contributing to promotional activity through social media to grow business-to-business engagement. Working closely with colleagues across delivery, finance, and marketing.

Job Responsibility

  • Act as the first point of contact for customer enquiries, feedback, and concerns, ensuring timely and professional responses while managing bookings and appointments via phone and email
  • Maintain accurate and up-to-date records across CRM systems, databases, and spreadsheets, ensuring data integrity and accessibility
  • Build and sustain strong customer relationships through regular communication across multiple channels, including social media, email, phone, and face-to-face interactions
  • Deliver excellent customer service through proactive follow-ups with employers and clients, ensuring a positive experience at every stage
  • Gather and analyse customer feedback to identify needs, improve engagement, and enhance service delivery
  • Monitor and coordinate social media and web activity, managing content, identifying trends, and protecting the organisation’s reputation
  • Carry out data cleansing activities to ensure systems remain accurate, current, and compliant
  • Proactively identify opportunities to add value to customer interactions, including promoting additional training and services

Requirements

  • An understanding of sales and or marketing roles, with a proven track record of achieving targets
  • Education to level 3 or above and/or a professional experience in relevant subject area or equivalent
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