Customer Engagement Marketing Manager – Digital and Benefits Job at Amex (London)

Senior Manager, Global Digital Activations

Circle K seeks an experienced Digital leader to join our multi-national team in ...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business / Marketing / Advertising or an Advanced degree
10+ years of experience in understanding and delivering high volume digital campaigns including digital screens and mobile platforms
7+ years of digital marketing, brand management and strategy, consulting, or related is a plus
very strong leadership and communication skills
strong project management and technical skills to deliver results
track record of consistently delivering on short timelines, creating processes, launching new campaigns, and successfully managing across functional project teams
passion for delighting customers through a superior customer experience that exceeds customer expectations
loves being part of a team
seeks, forges, and cultivates effective relationships to motivate and maximize cross-functional teams' engagement and productivity
knowledgeable of digital experience technologies and tactics, especially in Digital Content Operations, CMS, PIM, DAM, and MDM software.

Job Responsibility

Define digital execution strategies and prioritize/manage the various digital campaign portfolios to optimize our brand on digital products
assemble, schedule, and deliver all digital content across digital screens and app
ensure flawless execution and support to materially benefit the business and customers
create and set high-level priorities, and drive implementation
maintain operational ownership of prioritized initiatives designed to position Circle K to win at customer critical moments along the path to purchase
work closely with broader functional teams ensuring that all digital campaigns and activations are delivered on time and with high quality
manage the delivery, understand the rhythm and time-pressure of the monthly operation promo cycle while delivering on paid media advertising campaigns
motivate your team, building positivity into everything you do to bring out the best in people
lead daily campaign operations meetings with your team and participate in stakeholder meetings as needed
engage with business units to ensure campaign briefs are delivered to the highest standard and within tight timeframes

Fulltime

Global Sr. Manager, Digital Activations

Manage the strategy, content scheduling, and delivery of Circle K’s digital prod...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business / Marketing / Advertising or an Advanced degree
A seasoned professional with 10+ years of experience in understanding and delivering high-volume digital campaigns including digital screens, mobile, and web digital platforms
7+ years of digital marketing, brand management, and strategy, consulting, or related is a plus
Very strong leadership and communication skills
Strong project management and technical skills to deliver results
Thrives in a high-volume digital campaign environment and has a strong willingness to learn
Track record of consistently delivering on short timelines, creating processes, launching new campaigns, and successfully managing cross-functional project teams
Passion for delighting customers through a superior customer experience that exceeds customer expectations
Loves being part of a team
Seeks, forges, and cultivates effective relationships to motivate and maximize cross-functional teams' engagement and productivity

Job Responsibility

Define digital execution strategies and prioritize/manage the various digital campaign portfolios to optimize our brand on digital products
Assemble, schedule, and deliver all digital content across all digital products and channels
Flawless execution and support to materially benefit the business and customers
Lead, manage, and direct all aspects of the Circle K proprietary digital platforms (e.g., Mobile App, Web, eMobility, and Digital Screens)
Own the daily operation responsibilities, create, and set high-level priorities, and drive implementation
Maintain operational ownership of prioritized initiatives designed to position Circle K to win at customer critical moments along the path to purchase
Work closely with the broader functional teams ensuring that all digital campaigns and activation are delivered on time and with high quality
Leverage attention to detail and quality to manage delivery
Understand the rhythm and time pressure of the monthly operation promo cycle while delivering on paid media advertising campaigns
Motivate your team, building positivity into everything you do to bring out the best in people

What we offer

Equal opportunity employment
Compliance with the Americans with Disabilities Act (ADA)
Reasonable accommodations for applicants with disabilities.

Fulltime

Product Marketing Manager

As a Product Marketing Manager you will be part of a team driving the strategy, ...

Location

United States , Bellevue; Overland Park; Frisco

Salary:

93700.00 - 169100.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Marketing, Business, Communications, or relevant field of study such as Computer Science
5+ years' experience delivering successful, holistic product marketing content and collateral that can be tied to increased business revenue
Go-to-market Strategy: Experience developing go-to-market strategies, messaging and related tactics in close cooperation with Product Management and Sales
Consumer Segmentation & Insights: A strong technical foundation, including experience working with Unified Communications products A strong foundation of looking through the lens of customer types to identify key opportunities and areas of focus
Customer Engagement Extensive customer interaction experience and customer success storytelling
Communication: Strong communication skills (verbal and written) and strong content development skills (crisp messaging and compelling presentation of content) as well as excellent presentation, writing and editing skills
Project Management: Proven interaction, interface and project management with cross-functional teams including product management, marketing programs/campaigns, demand generation, field marketing and sales
UX & Digital Flows: Experience working on UX, designs and digital flows
Consumer Technology: Deep passion for consumer technology (hardware, software, apps, digital services), current market trends, and experience using customer insights to improve customer experiences with products
Product Management: Strong understanding of the product development lifecycle for products and services. Experience developing product marketing plans and managing a product through its entire lifecycle from inception to launch to end of life

Job Responsibility

Collaborate with Insights, Analytics, strategy and product teams to develop and test concepts, product features and experiences based on customer insights, behaviors, industry landscape & business needs
Develop Strategy, Marketing & GTM plans that outline insights, audiences, value prop, positioning, messaging and financial benefit to support launching new products & value props
Engage with product, technical and other teams on validating feasibility
Support launch planning and orchestrates execution of the commercial release of new products and Go-To-Market (GTM) strategy
Collaborate to build effective sales tools, training materials, FAQS that enable sales, and partners to sell effectively and also author original content that will be used to create whitepapers, videos, blog posts
Works across the team and cross-functionally to monitor and report on industry trends, business performance, KPIs and communicate results of related sales and marketing efforts to key stakeholders
Liaisons with leadership to drive the right pricing and promotional mix that meet business objectives while maximizing revenue and margins
Uses business and financial analysis to drive strategy, product retention and support incremental programs for up-sell/cross-sell strategies
Also responsible for other Duties/Projects as assigned by business management as needed

What we offer

medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance, mobile service & home internet discounts, pet insurance, and access to commuter and transit programs

Fulltime

Product Marketing Manager - International Communications

As a Product Marketing Manager you will drive the strategy and business results ...

Location

United States , Bellevue; Overland Park; Frisco

Salary:

93700.00 - 169100.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Marketing, Business, Communications, or relevant field of study such as Computer Science
5+ years' experience delivering successful, holistic product marketing content and collateral that can be tied to increased business revenue
Experience developing go-to-market strategies, messaging and related tactics in close cooperation with Product Management and Sales
A strong foundation of looking through the lens of customer types to identify key opportunities and areas of focus
Extensive customer interaction experience and customer success storytelling
Strong communication skills (verbal and written) and strong content development skills
Proven interaction, interface and project management with cross-functional teams including product management, marketing programs/campaigns, demand generation, field marketing and sales
Experience working on UX, designs and digital flows
Deep passion for consumer technology (hardware, software, apps, digital services), current market trends, and experience using customer insights to improve customer experiences with products
Strong understanding of the product development lifecycle for products and services

Job Responsibility

Collaborate with Insights, Analytics, strategy and product teams to develop and test concepts, product features and experiences based on customer insights, behaviors, industry landscape & business needs
Develop Strategy, Marketing & GTM plans that outline insights, audiences, value prop, positioning, messaging and financial benefit to support launching new products & value props
Engage with product, technical and other teams on validating feasibility
Support launch planning and orchestrates execution of the commercial release of new products and Go-To-Market (GTM) strategy
Collaborate to build effective sales tools, training materials, FAQS that enable sales, and partners to sell effectively and also author original content that will be used to create whitepapers, videos, blog posts
Works across the team and cross-functionally to monitor and report on industry trends, business performance, KPIs and communicate results of related sales and marketing efforts to key stakeholders
Liaisons with leadership to drive the right pricing and promotional mix that meet business objectives while maximizing revenue and margins
Uses business and financial analysis to drive strategy, product retention and support incremental programs for up-sell/cross-sell strategies
Also responsible for other Duties/Projects as assigned by business management as needed

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

Franchise Marketing Specialist

The Franchise Marketing Specialist is a seasoned professional role. Applies in-d...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of marketing and or product marketing experience
Experience developing and executing marketing strategies
Strong leadership skills, with ability to manage multiple projects and initiatives simultaneously
Strong customer focus and past achievements applying a customer mindset to shape communications
Strong Project Management skills
Digital experience and analytic background preferable
Experience working with creative agencies, and understanding of the creative agency process
Ability to work independently
passionate about winning and results oriented
Strong influencing skills, and ability to collaborate across multiple functions

Job Responsibility

Lead the Marketing Strategy which supports financial targets for product sales and customer engagement for multiple products and services
Responsible for managing aspects of marketing planning, segmentation, targeting, positioning, creative management and agency relationships
Lead all efforts to market products and Benefits
Manage marketing across all traditional and Digital channels, and develop all related creative and contact strategies
Manage all mandatory and required marketing related tasks, such as legal and compliance reviews/approvals, record retention, budgeting, invoicing, spend optimization processes, etc.
Partner with the product owners, channels and delivery teams to ensure flawless execution of all key campaigns and communications, with strong focus on controls
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets

Fulltime

Subscription Marketing Manager

This role will be pivotal in driving subscriber engagement, satisfaction, and re...

Location

United Kingdom , City of London

Salary:

38000.00 - 42000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in a subscription-based business, SaaS, or B2B/B2C digital services environment
Proven track record of driving engagement, adoption, and retention through structured enablement initiatives
Experience in launching and managing tiered subscription models or value-differentiated customer journeys
Familiarity with marketplace platforms or partner integrations is highly desirable
Deep experience with CRM and marketing automation - HubSpot preferred (Pardot, Marketo, or Salesforce considered)
Data-driven and comfortable using insights to shape strategy and improve outcomes
Skilled at cross-functional collaboration and influencing stakeholders at all levels
Self-starter with strong organisation and communication skills
Background in education or mission-driven sectors beneficial, but not essential

Job Responsibility

Support the implementation and evolution of the Subscription Enablement Strategy aligned with commercial goals and product development
Develop and execute strategies to drive subscriber onboarding, engagement, renewal, and upsell across current and future subscription tiers
Define and optimise the end-to-end subscriber journey, ensuring seamless access to content, benefits, and self-service tools
Support the rollout of new subscription tiers and monetisation models, focusing on feature adoption and perceived value
Design and manage a programme of in-platform offers, rewards, campaigns, and updates to boost ongoing engagement
Collaborate with product, content, and marketing teams to bring value-added features to life, including exclusive content, tools, and promotions
Lead subscriber feedback initiatives (e.g., NPS, usage analytics, surveys) to surface insights and continuously improve the user experience
Build relationships with high-value subscribers and institutional clients to understand pain points and maximise retention
Help design and execute strategies to integrate and promote third-party services and vendors within the subscriber ecosystem
Develop campaigns to spotlight vendor services in ways that benefit both subscribers and commercial partners

What we offer

27 days + bank holiday annual leave
Pension scheme
Frequent social events with the team
Cycle to Work scheme

Fulltime

Senior Campaign Manager, Loyalty

The Senior Manager, Loyalty will be responsible for driving customer engagement ...

Location

United States of America , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Marketing, Business or related field required, MBA preferred
Minimum 8 years marketing or business experience, with majority of experience coming from supporting loyalty programs for retailers
Intermediate BI knowledge
ability to both apply and interpret data practically for use in real-world scenarios
Advanced skills: Word, Excel, PowerPoint, & related Microsoft suite products
Outstanding ability to think creatively and identify and resolve problems
Excellent analytical, organizational, project management and time management skills
Must be able to adapt to rapidly changing environment, manage multiple priorities, and meet deadlines
High level of integrity, autonomy, and self-motivation
Must be able to perform the essential duties and responsibilities as described above

Job Responsibility

Develop and execute the long-term loyalty marketing strategy, ensuring alignment with business goals and customer insights
Lead the evolution of Inner Circle, enhancing personalization, engagement, and retention
Partner with internal teams to refine loyalty offerings, including promotions, benefits, and digital experiences
Own the end-to-end execution of Inner Circle marketing campaigns across paid, owned, and earned media channels
Develop campaign roadmaps, ensuring strategic alignment and timely execution
Oversee creative brief development, ensuring messaging and visual consistency
Lead cross-functional collaboration with media, creative, analytics, and category teams to bring campaigns to life
Partner with Business Units (BUs) to support Inner Circle market launches—advising on campaign execution and local optimizations
Provide guidance on signage, promotions, and customer service materials for new locations
Travel as needed to support BU launches and ensure smooth program adoption

Fulltime

Group Product Manager

As the Group Product Manager for Global Loyalty & Merchandising, you will be a k...

Location

United States , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Significant experience (7+ years) in product management, with a specialized focus on loyalty programs, CRM, and customer lifecycle management
Demonstrated success in leading and inspiring a team of product managers or specialists in the loyalty or CRM space
Deep expertise in loyalty program design, development, and optimization, including understanding different program mechanics, reward structures, and member engagement tactics
Strong understanding of CRM platforms, marketing automation, and data-driven personalization techniques to enhance the member experience
Proven ability to use customer data and analytics to derive insights, measure program performance, and drive strategic decisions
Experience with the technical aspects of loyalty systems, including integration with POS, e-commerce, and mobile app platforms
Excellent cross-functional leadership, communication, and stakeholder management skills, with experience working in a global matrix organization
A strategic thinker with a customer-centric approach, passionate about building lasting customer relationships
Bachelor’s or Master’s degree in Marketing, Business, Economics, Computer Science, or a related field
Experience in the retail, CPG, or service industry with a large member base is highly desirable

Job Responsibility

Create compelling personalized experiences that foster deep customer engagement and increase retention
Lead strategic development, implementation, and optimization of loyalty platforms
Support program benefits and member communication strategies in close collaboration with the Loyalty and Membership Experience team
Define the product vision for loyalty at Circle K
Manage product roadmap
Leverage data to understand member behavior and preferences
Collaborate with loyalty, marketing, digital, analytics, and operational teams to deliver a rewarding member experience

Fulltime

Customer Engagement Marketing Manager – Digital and Benefits

Amex

Location:
United Kingdom , London

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 26, 2026

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