Customer Engagement Manager Job at Pfizer (Shanghai)

Customer Engagement Manager

At Fitnescity, we strive to provide a world-class customer experience. Your role...

Location

United States

Salary:

Not provided

Fitnescity

Expiration Date

Until further notice

Requirements

Undergraduate or a Master's Degree in Management
Growth / Marketing / Customer Engagement experience
Good with numbers
Must be able to work in a competitive, fast-paced and dynamic environment
Should be comfortable working with little supervision
Excellent writing skills (this is a strict requirement)
Familiar with the fitness and wellness industry

Job Responsibility

Deeply understand our customer base, what brings them to our platform and what drives retention among cohorts
Lead and refine customer cohort analysis
Work closely with Operations to understand current customer pain points and implement initiatives to increase customer happiness
Lead customer engagement end to end (newsletter, journal and other content)
Run campaigns and other growth initiatives end-to-end (activation, retention, loyalty): Identify opportunities, prioritize projects, design experiments, develop campaign strategy, oversee execution and analyze results
Work with the team to unlock innovative, company-specific strategies for growth

Fulltime

Customer Engagement & Loyalty Manager

Here at IKEA, we ensure a better everyday life for the many people, including co...

Location

Canada , Burlington

Salary:

102000.00 - 140250.00 CAD / Year

IKEA

Expiration Date

Until further notice

Requirements

Formal qualifications in Marketing, Business intelligence or equivalent
minimum 10 years of experience in Loyalty programs and delivering results
minimum 5 years of experience in leading and influencing co-workers and teams
deep knowledge of 1:1 marketing, CRM, loyalty programs and concepts
deep knowledge of drivers for customer engagement and customer behaviour in the Retail Market by applying a customer first mindset.

Job Responsibility

Act as a member of the Marketing Management team and proactively contribute to marketing plan/output
lead Customer Engagement co-workers and drive the totality of IKEA family offer and CRM
develop and implement the country engagement strategy
identify and drive strategic contribution from multiple customer groups
define local IKEA Family benefits and other loyalty programs/customer clubs
brief CRM hub on common content needs
manage local process for market-relevant trigger executions
lead matrix of store-based FAMILY co-workers
drive an open and sharing climate
leverage performance indicators

What we offer

Wellness days
extended health, dental, and vision coverage
RRSP with IKEA contribution matching options
eligibility for annual IKEA bonus incentive plan
flexible spending account
life insurance
merchandise and restaurant discounts
parental leave
bereavement leave
employee assistance program.

Fulltime

Senior Strategic Engagement Manager

The Atlassian Advisory Services team is a globally distributed group of dedicate...

Location

United States , San Francisco; Austin; New York; Seattle

Salary:

129800.00 - 208400.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

10+ years of experience within SaaS companies
5+ years of Services or Success customer-facing roles
Demonstrated customer engagement management ability including escalation management, customer advocacy, and managing multiple engagements simultaneously
Customer discovery/value realization skills
Experience identifying and interpreting themes from customer data
Experience working on cross-team projects, engaging with Sales, Product, Support, Customer Success Management and other teams
Experience helping an organization adopt an Atlassian product or similar product
Technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting

Job Responsibility

Lead the Atlassian Advisory Services paid engagements with some of our largest customers, helping them unlock the potential of their teams and drive outcomes with the Atlassian System of Work
Manage client expectations, services engagement health, and ensure successful completion of delivery work with the customer
Collaborate with Atlassian teammates for your client engagements including co-creating long-term strategic engagement and adoption plans with Sales and Success counterparts
Facilitate a deeper level of engagement with Advisory Services customers
Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Customer Engagement & Marketing Manager

The role involves implementing and executing external partnership projects in Ch...

Location

China , Shanghai

Salary:

Not provided

BioMarin Pharmaceutical

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Sciences or Economics
Fluent in oral and written English
Minimum 5 years of experience in the pharmaceutical industry, with a preference for backgrounds in alliance management, project management, or marketing, demonstrating a successful track record in cross-functional project management
Experience in multinational corporations (MNCs) within the pharmaceutical, biotech, or medical device sectors is highly desirable
Strong collaborative skills, with the ability to engage effectively with stakeholders at various levels of the organization to cultivate productive working relationships
Proven ability to coordinate multiple projects and deliver high-quality results in complex markets, including management of agencies and third-party suppliers
Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively
Adaptable and agile in response to change, with a demonstrated capacity for quick learning
Teamwork and Leadership: Proven ability to collaborate effectively within teams and manage team dynamics to achieve common goals
Process-Oriented and Accountable: Strong focus on adhering to processes while taking responsibility for outcomes and ensuring accountability

Job Responsibility

External Project Execution: Lead the comprehensive implementation of all external partnership projects (including sponsorships, PCP, etc.). Develop and manage project timelines, ensuring all milestones are met and deliverables are completed on schedule and support the development of local projects related to Patient Advocacy, Policy research, NRDL access execution, Medical engagement, among others
Project Performance Monitoring: Establish metrics to assess project effectiveness (e.g., disease awareness, penetration). Collect, analyze, and report on execution feedback, providing actionable insights for ongoing improvement
Business Advancement: Assist the Country Director in the formulation and execution of business objectives in China. Contribute to strategic planning, market analysis, and the development of initiatives that drive business growth
Develop Effective Working Relationships: Build and maintain partnerships with opinion leaders and key stakeholders to identify business opportunities, needs, or challenges
Interface with Cross-Functional Teams: Liaise with cross-functional teams to align internal stakeholders on tactical plans, ensuring external projects are in sync with BMRN’s strategies for achondroplasia (Voxzogo®). Collaborate on project objectives, messaging, and deliverables
Compliance and Risk Management: Work with the Compliance team to ensure all external partnership projects adhere to pharmaceutical regulations, company policies, and ethical standards. Identify and manage potential compliance risks throughout the project lifecycle, ensuring proactive mitigation strategies are in place
Additional Responsibilities: Act as Project Manager to ensure the effective implementation of tactical plans related to achondroplasia (Voxzogo®) in China, with support from cross-functional teams, vendors, and business partners

Customer Engagement Partner

We are looking to recruit a Customer Engagement Partner for a leading software c...

Location

United Kingdom , London, Bristol, Birmingham, Leeds, Manchester

Salary:

55000.00 - 58000.00 GBP / Year

DataCareers

Expiration Date

Until further notice

Requirements

Experience in customer engagement, service management, account management, or business partnering—ideally in a tech or software environment
Strong communication skills with the ability to handle both technical and non-technical conversations
Excellent organisational ability—you’ll juggle multiple priorities with confidence
A customer-first mindset and a passion for improving how things work
Experience using CRM and service tools (e.g., Salesforce, ServiceNow, Jira)
Ability to handle pressure, manage difficult conversations, and defuse complaints with professionalism
Comfortable working across geographically distributed teams and with multiple stakeholders

Job Responsibility

Acting as the bridge between customers and internal teams, ensuring all requests are managed efficiently and with accountability
Handling incoming queries, funnelling straightforward requests through Level 1 teams and managing more complex issues directly
Collaborating with finance, product, engineering, delivery, and service teams to gather accurate, high-quality responses
Reviewing and validating all outbound communication to ensure clarity, consistency, and completeness
Building strong, trust-based relationships with customers—becoming a reliable and proactive point of contact
Identifying trends, recurring issues, and bottlenecks, feeding insights into continuous improvement initiatives
Supporting communication around new processes, products, or changes, ensuring customers receive clear and timely updates
Providing regular reporting and insight to leadership on engagement trends and customer experience

Fulltime

Senior Customer Success Manager

We're looking for a Senior Customer Success Manager, with at least 4 years of ex...

Location

United States

Salary:

Not provided

ClientSuccess

Expiration Date

Until further notice

Requirements

At least 4 years of experience as a Customer Success Manager in a high-engagement environment
Proven experience managing a portfolio of 50-70 customers, with a strong track record of success
MUST have experience using a Customer Success Management Platform
Comprehensive experience with Customer Success best practices
Exceptional communication skills, with the ability to clearly articulate complex ideas and concepts
Strong follow-up skills, ensuring that customer needs and expectations are consistently met
Demonstrated project management experience, with the ability to lead and manage multiple projects simultaneously
Ability to work in a fast-paced, dynamic environment
Strong problem-solving skills, with a proactive and solutions-oriented mindset

Job Responsibility

Customer Management: Serve as the point of contact for a portfolio of 50-70 customers, ensuring their needs are met and value is continuously delivered
Customer Engagement: Develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction
Retention & Growth: Proactively identify opportunities for upselling and cross-selling, working closely with sales and product teams to drive customer growth
Project Management: Lead and manage ongoing projects, ensuring timelines and goals are met. Partner with the Director, Success Services to manage Onboarding and Renewals
Communication & Follow-Up: Maintain regular, proactive communication with customers, providing updates, gathering feedback, and addressing any concerns
Risk Management: Identify at-risk accounts and develop strategies to mitigate churn, ensuring customer retention
Customer Advocacy: Act as a customer advocate within ClientSuccess, providing insights to product and leadership teams to enhance our offerings
Reporting: Track and report on key customer success metrics, including customer health, satisfaction, and retention

What we offer

Competitive salary and benefits package
Opportunities for professional growth and development
A collaborative and supportive work environment
The chance to make a significant impact on our customers and our company

Fulltime

Customer Experience Manager

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Beijing

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Synergy Leasing – Knowledge of how to create synergism among tenants
Globalization – Knowledge about how to adapt to a global meeting place concept to meet local culture and community needs
Customer Behavior – Knowledge of existing and potential customer's needs, behaviours and aspirations
Community engagement - Knowledge of how to drive engagement with various levels of the local community
Customer journey - Knowledge of the customers' whole interaction with Ingka, from first encounter to purchase
Customer experience - Knowledge of how data and insights about customer interactions with IKEA can be translated into seamless solutions
Integrated Campaign Management -Knowledge of how to effectively integrate and combine mass and one-to one communication

Job Responsibility

Creates, owns and manages the Customer experience Program for the Meeting Place
Identifies and defines local customer groups and their customer journey including touchpoints before, during and after the visit
Provides outstanding customer services together with partners and communities
Together with Meeting Place Manager define commercials goals, marketing strategy and budgeting process
Monitors and analyses performance and customer interaction level with customer touchpoints
Actively works on localizing the uniqueness of the Meeting place through MP touch points
Implement a Loyalty Program, rewarding community members
Plan, Create and integrate promotion of events/campaign/marketing activities into all medias
Being the owner of co-creation and innovation in the Meeting Place
Drive and develops the Customer experience competence within the Meeting Place

Fulltime

Customer Success Manager

We are in search of a Customer Success Manager to be part of our team, based in ...

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 5 years of detail-oriented experience in a similar role
Proficiency in key account management
Demonstrated ability in account management
Experience in product management is required
Strong stakeholder engagement skills
Proven experience in stakeholder management

Job Responsibility

Engage in strategic partnerships with customer leadership, aligning our solutions with their business objectives
Drive customer success by ensuring maximum value is derived from our product, leading to strong adoption and long-term retention
Identify growth and expansion opportunities by understanding customer needs and aligning them with our offerings
Actively engage customers to drive renewals and mitigate churn by maintaining strong relationships
Build and maintain relationships with key decision-makers and executives to strengthen long-term partnerships
Act as a customer advocate within the company, collaborating cross-functionally with sales, product, and support teams to ensure a seamless experience
Monitor customer usage data, feedback, and market trends to drive strategic initiatives that enhance customer success
Utilize your skills in key account management, product management, and stakeholder engagement to influence decision-makers and drive strategic initiatives within customer organizations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Engagement Manager

Pfizer

Location:
China , Shanghai ▼
Beijing

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 20, 2026

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