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N-iX Logo N-iX · Sales

Customer Engagement Manager

Ukraine · Job Posted January 16, 2026
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Job Description

We are looking for an experienced Customer Engagement Manager to join our team. As a Customer Engagement Manager you will be working with a rich pipeline of potential clients focusing on deals conversion/closure of enterprise-size businesses (including world-known market leaders, Fortune 500 and Fortune 100 clients) through management of the whole pre- and process from A to Z. This is a unique direct client-facing role of being the key frontline person to the client throughout the whole journey. It includes development and implement of own strategies leveraging company's rich expertise and portfolio as well as full support of internal N-iX units on the way to successful deals closure.

Job Responsibility

  • Coordination of the overall pre- process, from initial contact of warm potential customer until contract execution stage
  • Effective work with assigned pipeline of potential requests, evaluating the most prospective opportunities, develop and implement strategies to convert them into business
  • Prepare -related documentation and artifacts as part of client's offering (proposals, commercial offers, RFI/RFP, tender documentation, targeted presentations etc. necessary to convert an enterprise-size client)
  • Keeping an accurate database of developed artifacts and maintain proper and systematic CRM records (Salesforce)
  • Tight cooperation with internal company units/stakeholders and following established processes to ensure the smooth project sales and kick-off
  • Acting in compliance to all Company Policies & Procedures

Requirements

  • Has at least 4-5 years of experience in Business Development in the same industry, preferably from larger companies
  • Experience in Delivery projects is a plus (Management, Engineering, QA)
  • M.S./M.A. degree
  • English - advanced
  • German, or other foreign language will be a plus
  • Lead qualification and business needs understanding of the client
  • Sales process management, including internal and external stakeholders management
  • Sales documentation preparation, with availability to address customer need up to the point within predefined sales strategy and business model
  • Sales strategy development and implementation within a joint presales team
  • Company presentation from the perspective of expertise, portfolio and delivery capabilities
  • IT industry knowledge and IT outsourcing specifics (SDLC, Software Development Methodologies, Technologies, Estimation Techniques, PM practices, sales quota preparation etc.)
  • IT industry sales (outsourcing in particular), such as emotional intelligence, prospecting, negotiations, deal closure etc.
  • Typical Services/Cooperation Models of IT outsourcing industry and Billing Models
  • Business communication, correspondence and business ethics
  • High analytical skills (ability to analyze and recognize potential clients’ needs and find appropriate solutions)
  • Strong project management and risk management skills
  • Time management and self-organization skills
  • Result orientation and ability to provide results in short term
  • Superior presentation skills
  • Proactiveness, ability to multitask
  • Available for business travel

Nice to have

  • German, or other foreign language will be a plus
  • Experience in Delivery projects is a plus (Management, Engineering, QA)

What we offer

  • Flexible working format - remote, office-based or flexible
  • A competitive salary and good compensation package
  • Personalized career growth
  • Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
  • Active tech communities with regular knowledge sharing
  • Education reimbursement
  • Memorable anniversary presents
  • Corporate events and team buildings
  • Other location-specific benefits
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