Customer Engagement Manager

• Establish patient satisfaction and continuous service improvement initiatives
• Coordinate with internal and external teams to ensure seamless service delivery
• Maintain high-quality, compliant patient support standards
• Develop innovative insurance collaboration models.
• Patient assistance programs and insurance support solutions.
• Coordinate with market access team on insurance strategies.
• Develop and execute social media strategy across major platforms.
• Manage digital KOL and patient influencer collaboration programs.
• Create and optimize digital content for patient education and engagement.
• Track and analyze engagement metrics across all channels.
• Continuously optimize engagement strategies based on performance data.
• Ensure compliance with regulatory requirements and company policies.

• Bachelor’s degree in marketing, Digital Media, Public Health, or related field.
• 5 years of experience in the pharmaceutical industry in roles related to patient marketing, patient engagement, or similar functions, with at least 3 years of experience in consumer marketing, internet platforms, and social media platforms.
• Proven experience in social media campaigns, referral systems, or insurance collaborations.
• Experience in chronic disease areas (e.g., obesity, diabetes, metabolic disorders) is ideal.
• Knowledge of digital analytics and patient-centric solution design.

Experience in chronic disease areas (e.g., obesity, diabetes, metabolic disorders) is ideal.