Customer Engagement Manager Job at Fitnescity

Customer Engagement Manager

In this role you will act as a strategic business partner to the Franchise and B...

Location

Spain , Barcelona

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Degree in Engineering, Business, Data Analytics, or similar
3-5 years of experience in SFE / Consulting / Reporting / CRM Analytics
Experience with data visualization tools (e.g., Tableau)
Strong analytical mindset and ability to translate data into business insights
Collaborative and strong communication skills
Fluency in Spanish and English

Job Responsibility

Act as a strategic business partner to the Franchise and Brand teams, supporting decision-making through advanced analytics, field force effectiveness initiatives, and multichannel data insights
Support the implementation and calculation of field force incentive plans and sales performance objectives
Support field force optimization through data insights (territory alignment, targeting & segmentation, call planning, performance tracking)
Deliver analytics and dashboards to support business decisions and campaign performance
Translate complex data into actionable business recommendations
Contribute to incentive scheme analysis and sales performance calculations
Identify opportunities to improve field force productivity and customer engagement
Act as a strategic partner to commercial teams, supporting data-driven decision making

What we offer

Vast opportunities to learn and move up and across our global organisation
Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Fulltime

Customer Engagement Manager

The Customer Engagement Manager will be responsible for developing and implement...

Location

China , Shanghai; Beijing

Salary:

Not provided

Pfizer

Expiration Date

Until further notice

Requirements

Bachelor’s degree in marketing, Digital Media, Public Health, or related field
5 years of experience in the pharmaceutical industry in roles related to patient marketing, patient engagement, or similar functions, with at least 3 years of experience in consumer marketing, internet platforms, and social media platforms
Proven experience in social media campaigns, referral systems, or insurance collaborations
Experience in chronic disease areas (e.g., obesity, diabetes, metabolic disorders) is ideal
Knowledge of digital analytics and patient-centric solution design.

Job Responsibility

Establish patient satisfaction and continuous service improvement initiatives
Coordinate with internal and external teams to ensure seamless service delivery
Maintain high-quality, compliant patient support standards
Develop innovative insurance collaboration models
Patient assistance programs and insurance support solutions
Coordinate with market access team on insurance strategies
Develop and execute social media strategy across major platforms
Manage digital KOL and patient influencer collaboration programs
Create and optimize digital content for patient education and engagement
Track and analyze engagement metrics across all channels

Fulltime

Customer Engagement Manager

The Customer Engagement Manager will be responsible for developing and implement...

Location

China , Shanghai; Beijing

Salary:

Not provided

Pfizer

Expiration Date

Until further notice

Requirements

Bachelor’s degree in marketing, Digital Media, Public Health, or related field
5 years of experience in the pharmaceutical industry in roles related to patient marketing, patient engagement, or similar functions
At least 3 years of experience in consumer marketing, internet platforms, and social media platforms
Proven experience in social media campaigns, referral systems, or insurance collaborations
Experience in chronic disease areas (e.g., obesity, diabetes, metabolic disorders) is ideal
Knowledge of digital analytics and patient-centric solution design

Job Responsibility

Establish patient satisfaction and continuous service improvement initiatives
Coordinate with internal and external teams to ensure seamless service delivery
Maintain high-quality, compliant patient support standards
Develop innovative insurance collaboration models
Patient assistance programs and insurance support solutions
Coordinate with market access team on insurance strategies
Develop and execute social media strategy across major platforms
Manage digital KOL and patient influencer collaboration programs
Create and optimize digital content for patient education and engagement
Track and analyze engagement metrics across all channels

Fulltime

Customer Engagement Manager

The Customer Engagement Manager will be responsible for developing and implement...

Location

China , Shanghai; Beijing

Salary:

Not provided

Pfizer

Expiration Date

Until further notice

Requirements

Bachelor’s degree in marketing, Digital Media, Public Health, or related field.
5 years of experience in the pharmaceutical industry in roles related to patient marketing, patient engagement, or similar functions, with at least 3 years of experience in consumer marketing, internet platforms, and social media platforms.
Proven experience in social media campaigns, referral systems, or insurance collaborations.
Experience in chronic disease areas (e.g., obesity, diabetes, metabolic disorders) is ideal.
Knowledge of digital analytics and patient-centric solution design.

Job Responsibility

Establish patient satisfaction and continuous service improvement initiatives
Coordinate with internal and external teams to ensure seamless service delivery
Maintain high-quality, compliant patient support standards
Develop innovative insurance collaboration models.
Patient assistance programs and insurance support solutions.
Coordinate with market access team on insurance strategies.
Develop and execute social media strategy across major platforms.
Manage digital KOL and patient influencer collaboration programs.
Create and optimize digital content for patient education and engagement.
Track and analyze engagement metrics across all channels.

Fulltime

Customer Engagement Manager

The Customer Engagement Manager will be responsible for developing and implement...

Location

China , Shanghai; Beijing

Salary:

Not provided

Pfizer

Expiration Date

Until further notice

Requirements

Bachelor’s degree in marketing, Digital Media, Public Health, or related field
5 years of experience in the pharmaceutical industry in roles related to patient marketing, patient engagement, or similar functions, with at least 3 years of experience in consumer marketing, internet platforms, and social media platforms
Proven experience in social media campaigns, referral systems, or insurance collaborations
Experience in chronic disease areas (e.g., obesity, diabetes, metabolic disorders) is ideal
Knowledge of digital analytics and patient-centric solution design

Job Responsibility

Establish patient satisfaction and continuous service improvement initiatives
Coordinate with internal and external teams to ensure seamless service delivery
Maintain high-quality, compliant patient support standards
Develop innovative insurance collaboration models
Patient assistance programs and insurance support solutions
Coordinate with market access team on insurance strategies
Develop and execute social media strategy across major platforms
Manage digital KOL and patient influencer collaboration programs
Create and optimize digital content for patient education and engagement
Track and analyze engagement metrics across all channels

Fulltime

Customer Engagement Manager

Bitwarden is the trusted identity security leader for millions of users worldwid...

Location

Salary:

Not provided

Bitwarden

Expiration Date

Until further notice

Requirements

A passion for user success, ensuring Bitwarden customers excel at every stage of their journey
Genuine empathy that fosters authentic connections, turning stakeholder needs into actionable plans
Executive-level interpersonal skills for building trust, forging meaningful alliances, and maintaining a consultative, sales-forward perspective
An analytical, data-driven approach that leverages usage metrics, feedback, and adoption trends to inform key decisions
Flexibility in responding to evolving customer demands, collaborating seamlessly with Sales, Product, and other teams
Direct, transparent communication and compelling presentation skills that instill confidence and clarity
A commitment to a user-focused, product-led culture, harmonizing solutions with organizational objectives and emerging industry innovations

Job Responsibility

Oversee the entire customer journey from onboarding through renewal, ensuring practices that maximize usage across all product segments
Develop standard onboarding procedures (SOPs) to accelerate time-to-value and deepen engagement
Collaborate with customers to create account development plans (ADPs) outlining objectives, utilization milestones, and measurable growth targets
Monitor customer health by leveraging analytics and feedback to detect early warning signs and take proactive measures that prevent churn
Act as the central liaison between departments, anticipating needs, clarifying priorities, and removing roadblocks to safeguard customer outcomes
Lead Quarterly Business Reviews (QBRs) that showcase achievements, gather insights on evolving requirements, and reinforce the value of Bitwarden solutions
Proactively pinpoint expansion opportunities with Account Executives, offering targeted recommendations and account analyses to drive additional revenue
Collaborate with Product and Engineering teams to incorporate customer insights and observations, shaping feature decisions, influencing roadmap priorities, and ensuring solutions that align with evolving customer needs
Champion a client-centric, product-driven mindset by continually refining processes, leveraging data insights, and endorsing enhancements that elevate the overall user experience
Furnish leadership with concise, actionable updates on high-impact customers—spotlighting usage trends, success milestones, and emerging concerns

What we offer

Work remotely with motivated and supportive team members across the world
Learn and grow. Take on new challenges with the support of your team, and join the Bitwarden #growth-club to continue personal and professional development

Fulltime

Customer Engagement Manager

Bitwarden is the trusted identity security leader for millions of users worldwid...

Location

United States

Salary:

135000.00 - 165000.00 USD / Year

Bitwarden

Expiration Date

Until further notice

Requirements

A passion for user success, ensuring Bitwarden customers excel at every stage of their journey
Genuine empathy that fosters authentic connections, turning stakeholder needs into actionable plans
Executive-level interpersonal skills for building trust, forging meaningful alliances, and maintaining a consultative, sales-forward perspective
An analytical, data-driven approach that leverages usage metrics, feedback, and adoption trends to inform key decisions
Flexibility in responding to evolving customer demands, collaborating seamlessly with Sales, Product, and other teams
Direct, transparent communication and compelling presentation skills that instill confidence and clarity
A commitment to a user-focused, product-led culture, harmonizing solutions with organizational objectives and emerging industry innovations

Job Responsibility

Oversee the entire customer journey from onboarding through renewal, ensuring practices that maximize usage across all product segments
Develop standard onboarding procedures (SOPs) to accelerate time-to-value and deepen engagement
Collaborate with customers to create account development plans (ADPs) outlining objectives, utilization milestones, and measurable growth targets
Monitor customer health by leveraging analytics and feedback to detect early warning signs and take proactive measures that prevent churn
Act as the central liaison between departments, anticipating needs, clarifying priorities, and removing roadblocks to safeguard customer outcomes
Lead Quarterly Business Reviews (QBRs) that showcase achievements, gather insights on evolving requirements, and reinforce the value of Bitwarden solutions
Proactively pinpoint expansion opportunities with Account Executives, offering targeted recommendations and account analyses to drive additional revenue
Collaborate with Product and Engineering teams to incorporate customer insights and observations, shaping feature decisions, influencing roadmap priorities, and ensuring solutions that align with evolving customer needs
Champion a client-centric, product-driven mindset by continually refining processes, leveraging data insights, and endorsing enhancements that elevate the overall user experience
Furnish leadership with concise, actionable updates on high-impact customers—spotlighting usage trends, success milestones, and emerging concerns

What we offer

Work remotely with motivated and supportive team members across the world
Learn and grow. Take on new challenges with the support of your team, and join the Bitwarden #growth-club to continue personal and professional development

Fulltime

Customer Engagement Manager

We are looking for an experienced Customer Engagement Manager to join our team. ...

Location

Ukraine

Salary:

Not provided

N-iX

Expiration Date

Until further notice

Requirements

Has at least 4-5 years of experience in Business Development in the same industry, preferably from larger companies
Experience in Delivery projects is a plus (Management, Engineering, QA)
M.S./M.A. degree
English - advanced
German, or other foreign language will be a plus
Lead qualification and business needs understanding of the client
Sales process management, including internal and external stakeholders management
Sales documentation preparation, with availability to address customer need up to the point within predefined sales strategy and business model
Sales strategy development and implementation within a joint presales team
Company presentation from the perspective of expertise, portfolio and delivery capabilities

Job Responsibility

Coordination of the overall pre- process, from initial contact of warm potential customer until contract execution stage
Effective work with assigned pipeline of potential requests, evaluating the most prospective opportunities, develop and implement strategies to convert them into business
Prepare -related documentation and artifacts as part of client's offering (proposals, commercial offers, RFI/RFP, tender documentation, targeted presentations etc. necessary to convert an enterprise-size client)
Keeping an accurate database of developed artifacts and maintain proper and systematic CRM records (Salesforce)
Tight cooperation with internal company units/stakeholders and following established processes to ensure the smooth project sales and kick-off
Acting in compliance to all Company Policies & Procedures

What we offer

Flexible working format - remote, office-based or flexible
A competitive salary and good compensation package
Personalized career growth
Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
Active tech communities with regular knowledge sharing
Education reimbursement
Memorable anniversary presents
Corporate events and team buildings
Other location-specific benefits

Fulltime

Select Country

Customer Engagement Manager

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