Customer Engagement & Loyalty Manager Job at IKEA (Burlington)

Customer Engagement Manager

At Fitnescity, we strive to provide a world-class customer experience. Your role...

Location

United States

Salary:

Not provided

Fitnescity

Expiration Date

Until further notice

Requirements

Undergraduate or a Master's Degree in Management
Growth / Marketing / Customer Engagement experience
Good with numbers
Must be able to work in a competitive, fast-paced and dynamic environment
Should be comfortable working with little supervision
Excellent writing skills (this is a strict requirement)
Familiar with the fitness and wellness industry

Job Responsibility

Deeply understand our customer base, what brings them to our platform and what drives retention among cohorts
Lead and refine customer cohort analysis
Work closely with Operations to understand current customer pain points and implement initiatives to increase customer happiness
Lead customer engagement end to end (newsletter, journal and other content)
Run campaigns and other growth initiatives end-to-end (activation, retention, loyalty): Identify opportunities, prioritize projects, design experiments, develop campaign strategy, oversee execution and analyze results
Work with the team to unlock innovative, company-specific strategies for growth

Fulltime

Customer Experience Manager

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Beijing

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Synergy Leasing – Knowledge of how to create synergism among tenants
Globalization – Knowledge about how to adapt to a global meeting place concept to meet local culture and community needs
Customer Behavior – Knowledge of existing and potential customer's needs, behaviours and aspirations
Community engagement - Knowledge of how to drive engagement with various levels of the local community
Customer journey - Knowledge of the customers' whole interaction with Ingka, from first encounter to purchase
Customer experience - Knowledge of how data and insights about customer interactions with IKEA can be translated into seamless solutions
Integrated Campaign Management -Knowledge of how to effectively integrate and combine mass and one-to one communication

Job Responsibility

Creates, owns and manages the Customer experience Program for the Meeting Place
Identifies and defines local customer groups and their customer journey including touchpoints before, during and after the visit
Provides outstanding customer services together with partners and communities
Together with Meeting Place Manager define commercials goals, marketing strategy and budgeting process
Monitors and analyses performance and customer interaction level with customer touchpoints
Actively works on localizing the uniqueness of the Meeting place through MP touch points
Implement a Loyalty Program, rewarding community members
Plan, Create and integrate promotion of events/campaign/marketing activities into all medias
Being the owner of co-creation and innovation in the Meeting Place
Drive and develops the Customer experience competence within the Meeting Place

Fulltime

Loyalty Project Manager

Our client, market leader in consumer electronics, is spearheading innovative st...

Location

Netherlands , Amsterdam

Salary:

Not provided

ARIAD

Expiration Date

Until further notice

Requirements

Experience (3–6 years) in marketing, project management, or loyalty programs, ideally within a digital or customer-focused environment
Expertise in user experience and customer journey mapping
Familiarity with CX/UX principles and an interest in digital tools or platforms that enhance customer experience
Strong stakeholder management skills, with the ability to connect dots across teams
A proactive, solution-oriented mindset, you enjoy optimizing processes and improving customer journeys
Excellent communication skills in Dutch and English (French a bonus)

Job Responsibility

Coordinate projects to improve the end-to-end promotion process, focusing on cashback and product-plus promotions (optimizing the customer journey and UX) to enhance customer satisfaction
Manage stakeholders effectively to ensure smooth execution of loyalty projects, regular updates, and timely delivery as well as data-based guidance on loyalty and promotion tactics
Inject CX (Customer Experience) and UX (User Experience) knowledge into promotion processes and loyalty platforms and projects to optimize customer journeys and increase customer retention
Collaborate with the platform team to roll out new features, designs, and process improvements that elevate the customer experience
Set up and manage community initiatives, including the membership application strategy and coordination, to strengthen engagement and build long-term loyalty
Work within the loyalty team on various campaigns and activations spanning from tech and data to brainstorms and community management

What we offer

Working from home 2 days per week
Personalized follow-up & honest feedback guided by our Digital Talent Managers
Gain a rich community of other digital professionals at quarterly events and meetups
Join our annual Workcation event in sunny Southern Spain
Ongoing opportunities to learn and grow professionally including personal and professional development and guidance
Access to leading A-brands in Europe such as Samsung, ING Bank, Carrefour, L'Oreal, Decathlon and many others

Fulltime

Senior Campaign Manager, Loyalty

The Senior Manager, Loyalty will be responsible for driving customer engagement ...

Location

United States of America , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Marketing, Business or related field required, MBA preferred
Minimum 8 years marketing or business experience, with majority of experience coming from supporting loyalty programs for retailers
Intermediate BI knowledge
ability to both apply and interpret data practically for use in real-world scenarios
Advanced skills: Word, Excel, PowerPoint, & related Microsoft suite products
Outstanding ability to think creatively and identify and resolve problems
Excellent analytical, organizational, project management and time management skills
Must be able to adapt to rapidly changing environment, manage multiple priorities, and meet deadlines
High level of integrity, autonomy, and self-motivation
Must be able to perform the essential duties and responsibilities as described above

Job Responsibility

Develop and execute the long-term loyalty marketing strategy, ensuring alignment with business goals and customer insights
Lead the evolution of Inner Circle, enhancing personalization, engagement, and retention
Partner with internal teams to refine loyalty offerings, including promotions, benefits, and digital experiences
Own the end-to-end execution of Inner Circle marketing campaigns across paid, owned, and earned media channels
Develop campaign roadmaps, ensuring strategic alignment and timely execution
Oversee creative brief development, ensuring messaging and visual consistency
Lead cross-functional collaboration with media, creative, analytics, and category teams to bring campaigns to life
Partner with Business Units (BUs) to support Inner Circle market launches—advising on campaign execution and local optimizations
Provide guidance on signage, promotions, and customer service materials for new locations
Travel as needed to support BU launches and ensure smooth program adoption

Fulltime

Customer Engagement Director EMEA

Within Belden’s Commercial Operations Team, the Customer Engagement Director is ...

Location

Netherlands , Venlo

Salary:

Not provided

Belden, Inc

Expiration Date

Until further notice

Requirements

Completed bachelor’s or master’s degree in Business Administration, Engineering, or a related field
A strong customer-centric mindset with a passion for delivering outstanding customer experiences
Proven experience in a senior leadership role focused on customer engagement, customer care, or commercial operations
Demonstrated ability to lead, develop, and inspire high-performing teams
Strong understanding of customer journey mapping, customer experience best practices, and operational efficiency principles
Experience with digital transformation initiatives and leveraging technology to enhance customer interactions and streamline processes
Excellent analytical skills with the ability to establish and interpret KPIs to drive continuous improvement
Exceptional communication, negotiation, and interpersonal skills, with the ability to collaborate effectively with diverse internal and external stakeholders
Proficiency in English (written and verbal)

Job Responsibility

Champion a customer-centric culture across the organization and develop capabilities for exceptional customer interaction
Lead, mentor, and develop high-performing teams responsible for key customer engagement activities, including quoting, order entry, order management, and post-sales support
Ensure seamless and consistent customer experience throughout the entire lifecycle, from pre-sales information (quotes, pricing, availability) to post-sales order management (order status, order entry, delivery, repair/warranty)
Optimize customer-facing processes (quotes, orders, inquiries) and drive continuous improvement initiatives to enhance efficiency and quality
Leverage digital tools and innovative solutions to improve customer engagement and operational performance
Define, monitor, and report KPIs for customer experience, engagement quality, and process effectiveness
Collaborate cross-functionally to integrate processes and strengthen customer relationships, supporting growth and retention goals
Drive customer relationship development strategies to support Belden's growth targets and enhance customer retention and loyalty

What we offer

hybrid and remote work practices where feasible
flexible working hours
an employee stock purchase plan
parental leave benefits
paid leave for volunteer work in your community
multiple and frequent training opportunities
professional talent management and succession planning
corporate health and well-being initiatives
a work culture which includes commitment to diversity, equity, inclusion and sustainability

Fulltime

Customer Manager

Proactive and relationship-driven role to nurture key customer partnerships and ...

Location

New Zealand , Auckland

Salary:

Not provided

Allpress Espresso

Expiration Date

Until further notice

Requirements

Proven experience in account management, customer success, or a similar role
Ability to build and manage strong, trusted relationship with customers
Understand client needs and provide solutions that meet their business objectives
Monitor account performance and identify opportunities for improvement or growth
Exceptional communication, negotiation, and interpersonal skills
Great organisational skills and proven ability to forward plan
Be a team player, admin savvy, highly motivated and goal focused
Ability to manage multiple priorities in a fast-paced environment
A successful history of meeting company KPI’s
Possesses the knowledge to understand business P&L’s and confidently report these to customers

Job Responsibility

Nurture key customer partnerships
Be the face of the business and engage with customers
Build client relationships and support them in building their businesses
Understand customer goals and solve challenges
Generate excitement about company brands
Deliver an exceptional customer experience
Collaborate with internal sales, Customer Service and Technical teams
Deliver tailored solutions to strengthen customer loyalty and drive long-term growth

What we offer

Company vehicle + parking
Free coffee at work
250g of beans to take home weekly
Online staff discounts
Breakfast clubs, Friday drinks, and social events
Free and confidential Employee Assistance Program
Annual $200 wellbeing voucher
12-week company paid parental leave policy
Career development across multiple brands
Structured development plan

Fulltime

Customer Success Manager

Amla Commerce seeks a dedicated Customer Success Manager (CSM) with a strategic ...

Location

United States , Milwaukee

Salary:

Not provided

Amla Commerce

Expiration Date

Until further notice

Requirements

At least 5 years of experience in a customer success or relevant role, strongly emphasizing ecommerce SaaS platforms
Comprehensive knowledge of the ecommerce landscape, digital application ecosystem, and an understanding of manufacturing and distribution models
Ability to identify customer issues, analyze pain points, and develop effective solutions
A commitment to delivering exceptional customer experiences, fostering relationships, and driving customer loyalty and retention
The capacity to adapt to changing priorities and customer needs, maintaining a proactive and positive approach under pressure
Exceptional interpersonal and communication skills (written and verbal), with the ability to engage and influence decisions at all customer levels

Job Responsibility

Collaborate with the launch and partner teams during the onboarding phase ensuring the product is configured for success, and provide expert-level consulting for business solutions
Be a product expert and maintain current functional and technical knowledge of our products
Manage a portfolio of customer accounts in partnership with the Account Management and Product Support teams. Build long-term relationships based on trust and mutual success
Be the voice of the customer and collaborate with product teams to provide input on the product roadmaps. Engage with the product team to facilitate customer feedback and define effective product features
Display a strong understanding of manufacturing and distribution business models, the ecommerce landscape, and the digital app ecosystem. Address and anticipate customer needs effectively
Prioritize customer retention by using business insights to identify customer pain points and propose solutions. Work closely with customers to understand their business goals and align our software with their success
Develop success plans for customers that outline critical success factors, potential obstacles, and practical steps for achieving their goals with our platform
Utilize data analytics to monitor customer health indicators, report on performance, and provide strategic recommendations to enhance customer satisfaction and loyalty
Leverage your understanding of ecommerce and related technologies to offer strategic advice, helping customers navigate challenges and capitalize on growth opportunities. Assist customers in presenting product value within their organization by developing models and use-cases
Participate in the growth and development of the Customer Success team by mentoring other CSMs through examples and experiences

Group Product Manager

As the Group Product Manager for Global Loyalty & Merchandising, you will be a k...

Location

United States , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Significant experience (7+ years) in product management, with a specialized focus on loyalty programs, CRM, and customer lifecycle management
Demonstrated success in leading and inspiring a team of product managers or specialists in the loyalty or CRM space
Deep expertise in loyalty program design, development, and optimization, including understanding different program mechanics, reward structures, and member engagement tactics
Strong understanding of CRM platforms, marketing automation, and data-driven personalization techniques to enhance the member experience
Proven ability to use customer data and analytics to derive insights, measure program performance, and drive strategic decisions
Experience with the technical aspects of loyalty systems, including integration with POS, e-commerce, and mobile app platforms
Excellent cross-functional leadership, communication, and stakeholder management skills, with experience working in a global matrix organization
A strategic thinker with a customer-centric approach, passionate about building lasting customer relationships
Bachelor’s or Master’s degree in Marketing, Business, Economics, Computer Science, or a related field
Experience in the retail, CPG, or service industry with a large member base is highly desirable

Job Responsibility

Create compelling personalized experiences that foster deep customer engagement and increase retention
Lead strategic development, implementation, and optimization of loyalty platforms
Support program benefits and member communication strategies in close collaboration with the Loyalty and Membership Experience team
Define the product vision for loyalty at Circle K
Manage product roadmap
Leverage data to understand member behavior and preferences
Collaborate with loyalty, marketing, digital, analytics, and operational teams to deliver a rewarding member experience

Fulltime

Customer Engagement & Loyalty Manager

IKEA

Location:
Canada , Burlington

Category:
-

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 22, 2025

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