Customer Engagement & Loyalty Intern Job at IKEA (Shanghai)

Customer Engagement Director EMEA

Within Belden’s Commercial Operations Team, the Customer Engagement Director is ...

Location

Netherlands , Venlo

Salary:

Not provided

Belden, Inc

Expiration Date

Until further notice

Requirements

Completed bachelor’s or master’s degree in Business Administration, Engineering, or a related field
A strong customer-centric mindset with a passion for delivering outstanding customer experiences
Proven experience in a senior leadership role focused on customer engagement, customer care, or commercial operations
Demonstrated ability to lead, develop, and inspire high-performing teams
Strong understanding of customer journey mapping, customer experience best practices, and operational efficiency principles
Experience with digital transformation initiatives and leveraging technology to enhance customer interactions and streamline processes
Excellent analytical skills with the ability to establish and interpret KPIs to drive continuous improvement
Exceptional communication, negotiation, and interpersonal skills, with the ability to collaborate effectively with diverse internal and external stakeholders
Proficiency in English (written and verbal)

Job Responsibility

Champion a customer-centric culture across the organization and develop capabilities for exceptional customer interaction
Lead, mentor, and develop high-performing teams responsible for key customer engagement activities, including quoting, order entry, order management, and post-sales support
Ensure seamless and consistent customer experience throughout the entire lifecycle, from pre-sales information (quotes, pricing, availability) to post-sales order management (order status, order entry, delivery, repair/warranty)
Optimize customer-facing processes (quotes, orders, inquiries) and drive continuous improvement initiatives to enhance efficiency and quality
Leverage digital tools and innovative solutions to improve customer engagement and operational performance
Define, monitor, and report KPIs for customer experience, engagement quality, and process effectiveness
Collaborate cross-functionally to integrate processes and strengthen customer relationships, supporting growth and retention goals
Drive customer relationship development strategies to support Belden's growth targets and enhance customer retention and loyalty

What we offer

hybrid and remote work practices where feasible
flexible working hours
an employee stock purchase plan
parental leave benefits
paid leave for volunteer work in your community
multiple and frequent training opportunities
professional talent management and succession planning
corporate health and well-being initiatives
a work culture which includes commitment to diversity, equity, inclusion and sustainability

Fulltime

Senior Campaign Manager, Loyalty

The Senior Manager, Loyalty will be responsible for driving customer engagement ...

Location

United States of America , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Marketing, Business or related field required, MBA preferred
Minimum 8 years marketing or business experience, with majority of experience coming from supporting loyalty programs for retailers
Intermediate BI knowledge
ability to both apply and interpret data practically for use in real-world scenarios
Advanced skills: Word, Excel, PowerPoint, & related Microsoft suite products
Outstanding ability to think creatively and identify and resolve problems
Excellent analytical, organizational, project management and time management skills
Must be able to adapt to rapidly changing environment, manage multiple priorities, and meet deadlines
High level of integrity, autonomy, and self-motivation
Must be able to perform the essential duties and responsibilities as described above

Job Responsibility

Develop and execute the long-term loyalty marketing strategy, ensuring alignment with business goals and customer insights
Lead the evolution of Inner Circle, enhancing personalization, engagement, and retention
Partner with internal teams to refine loyalty offerings, including promotions, benefits, and digital experiences
Own the end-to-end execution of Inner Circle marketing campaigns across paid, owned, and earned media channels
Develop campaign roadmaps, ensuring strategic alignment and timely execution
Oversee creative brief development, ensuring messaging and visual consistency
Lead cross-functional collaboration with media, creative, analytics, and category teams to bring campaigns to life
Partner with Business Units (BUs) to support Inner Circle market launches—advising on campaign execution and local optimizations
Provide guidance on signage, promotions, and customer service materials for new locations
Travel as needed to support BU launches and ensure smooth program adoption

Fulltime

Client Experience Associate

As a Client Experience Associate within PNC's Retail organization, you will be b...

Location

United States of America , Aliquippa

Salary:

Not provided

PNC Financial Services

Expiration Date

Until further notice

Requirements

Typically <1 year of related experience
In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered
Preferred Skills: Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
Competencies: Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

Job Responsibility

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet
Processes a variety of customer interactions
Educates customers on alternatives available for their financial interactions
Identifies banking opportunities during the customer interaction and refers as appropriate
Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs
Educates customers on options for managing financial transactions by leveraging technology, tools and resources
Applies product and procedural knowledge to solve customer's problems
Adheres to all policies and procedures, demonstrating sound judgment within established limits
Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner

What we offer

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match, pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives

Fulltime

Automotive global account

Strategic Account management role including Global business development; Develop...

Location

Japan , Tokyo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Account Management
Orchestrates the execution of strategies for the assigned account to ensure engagements yield high-volume sales, drive plans to increase revenue potential, and open new opportunities for both Microsoft and the partners, aligned to goals, budgets, and forecasts
Leads and coordinates with key internal and customer stakeholders (e.g., industry experts) on plan execution (e.g., prioritization, delegation) and drives accountability to deliver on account plans and grow the account, leveraging industry knowledge
Proactively expands strategic network of key internal and external partners and decision makers, including vertical industry partners, to ensure execution of core tasks and account transactions and to provide a comprehensive account management experience
Proactively solicits feedback on additional needs, products, and features to develop targeted strategies for customers. Demonstrates a strong understanding of the customer's business model to articulate growth opportunities, leveraging industry point of view to shape ecosystem. Influences relevant (internal and external) stakeholders and resources to drive change on behalf of the customer and to enhance team capabilities, improve Microsoft offerings, and adapt Microsoft's messaging to the assigned account
Develops mature strategies to execute plans for the assigned customer to ensure Microsoft and partner sales goals are on target, create high value revenue generating opportunities, and establish long term customer success and continued interaction
Leads efforts with key internal and external partners including vertical industry partners with business and technical decision makers in developing, sharing, and promoting mutually beneficial, long-term, tailored account plans to grow sales and partner impact, leveraging relationships, influence, and industry knowledge. Participates in discussions to impact the broader ecosystem (e.g., passing legislation)
Competitive Knowledge
Proactively coordinates with internal network of industry experts to build and maintain strong knowledge of Microsoft's offerings (e.g., product landscape, solutions, industry strategy), the industry (e.g., emerging trends), competitors (e.g., AWS, Salesforce), and customer business priorities (e.g., challenges, competitive landscape) to articulate Microsoft's value proposition and shape business direction
Customer Engagement

Job Responsibility

Account Management
Orchestrates the execution of strategies for the assigned account to ensure engagements yield high-volume sales, drive plans to increase revenue potential, and open new opportunities for both Microsoft and the partners, aligned to goals, budgets, and forecasts, Leads and coordinates with key internal and customer stakeholders (e.g., industry experts) on plan execution (e.g., prioritization, delegation) and drives accountability to deliver on account plans and grow the account, leveraging industry knowledge
Proactively expands strategic network of key internal and external partners and decision makers, including vertical industry partners, to ensure execution of core tasks and account transactions and to provide a comprehensive account management experience
Proactively solicits feedback on additional needs, products, and features to develop targeted strategies for customers. Demonstrates a strong understanding of the customer's business model to articulate growth opportunities, leveraging industry point of view to shape ecosystem. Influences relevant (internal and external) stakeholders and resources to drive change on behalf of the customer and to enhance team capabilities, improve Microsoft offerings, and adapt Microsoft's messaging to the assigned account
Develops mature strategies to execute plans for the assigned customer to ensure Microsoft and partner sales goals are on target, create high value revenue generating opportunities, and establish long term customer success and continued interaction.Leads efforts with key internal and external partners including vertical industry partners with business and technical decision makers in developing, sharing, and promoting mutually beneficial, long-term, tailored account plans to grow sales and partner impact, leveraging relationships, influence, and industry knowledge. Participates in discussions to impact the broader ecosystem (e.g., passing legislation)

Fulltime

Senior Account Executive Majors Growth

As a Senior Account Executive, Majors Growth, you will drive transformation acro...

Location

Chile , Santiago

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master’s Degree in Business Administration and 4+ years of experience working in commercial and/or public sector organizations, driving digital transformation, or in other relevant roles (e.g., consulting, technology)
OR Bachelor’s Degree in Business, Technology, or related field and 6+ years of experience working in commercial and/or public sector organizations, driving digital transformation, or in other relevant roles (e.g., consulting, technology)
OR Equivalent experience.
5+ years of account management experience or equivalent.

Job Responsibility

Account Management: Develops and oversees the execution of account plans utilizing common sales and delivery methodology for the Microsoft sales organization for multiple accounts and works to ensure engagements yield high volume sales for both Microsoft and the customer that are on track with goals, outcomes, and forecasts.
Leads multiple, diverse, and high-performing teams and coordinates with internal industry experts on account planning and execution for various accounts.
Coordinates with industry experts to identify new business opportunities and drive account growth.
Leads extended team and embraces partners to scale business by understanding partner goals and creating an interest in mutual business growth, and deep understanding of plan to ensures achievement of revenue and consumption targets and drives integrated joint account governance through customer plan on regular frequency to achieve customer outcomes.
Identifies initial stakeholders, customer needs, and customer priorities.
Proposes initial Solutions/Sales Plays.
Leverages strong sales acumen to set action items and approach to drive big bets and drive new business opportunities based on customer strategy and priorities.
Thinks strategically about customer planning for assigned accounts, setting standards and priorities, outlining where to and how to invest resources of the account management team and other stakeholders, engaging internal and external decision makers on long-term business planning, and anticipating needs of assigned accounts to turn enterprise accounts into strategic accounts.
Influences to scale strategic plans (inclusive of partners) and involves senior leadership team.
Ensures teams are documenting in the Account Plan.

Fulltime

Regional Banker/Teller

As a Regional Banker/Teller within PNC's Retail organization, you will be based ...

Location

United States of America , Florence

Salary:

Not provided

PNC Financial Services

Expiration Date

Until further notice

Requirements

1+ years of related experience
high school diploma or GED
related experience or product knowledge to accomplish primary duties
knowledge of banking products
digital awareness
effective communications
managing multiple priorities
matrix management
problem solving
prospecting

Job Responsibility

Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet
participates in proactive sales and service activities and identifies referral opportunities
collaborates with ecosystem partners to grow customer's share of wallet
positions PNC solutions to drive new revenue and customer loyalty
drives proactive sales conversations through internal and outbound interactions with a defined sales process
delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions
leverages ecosystem partnerships to acquire, expand and retain relationships
creates customer loyalty and grows customer share of wallet through a differentiated customer experience
performs lobby engagement activities to connect with customers and position PNC products to meet their needs
educates customers on options for managing financial transactions by leveraging technology, tools and resources

What we offer

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid

Fulltime

Senior Account Executive

Job role is Account Executive to join Microsoft's Public Sector team. We are loo...

Location

Thailand , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

7+ years experience working in an industry (FSI, Government), driving digital and AI transformation, or other relevant work experience (e.g., consulting, technology)
OR Bachelor's Degree in Business, Technology, or related field AND 5+ years of experience working in a relevant industry (FSI, Government), driving digital transformation, or other relevant work experience (e.g., consulting, technology)
OR Master's Degree in Business Administration Degree AND 4+ years experience working in an industry (FSI, Government), driving digital transformation, or relevant work experience (e.g., consulting, technology)
Bachelor's Degree in Business, Technology, or related field AND 8+ years of experience working in an industry (FSI, Government), driving digital transformation, or other relevant work experience (e.g., consulting, technology)
OR Master's Degree in Business Administration Degree AND 6+ years experience working in an industry FSI, Government), driving digital transformation, or other relevant work experience (e.g., consulting, technology)
Extensive background in technology or consulting firm
Experience in FSI or government is the advantage
Must demonstrate positive attitude, excellent communications skill, ability to collaborate
Must be a high performance individual who can cope with the speed of change in the industry and technology

Job Responsibility

Proactively cultivates relationships with customers and uses Microsoft sales strategies with executive and business and technical decision makers at high levels of the customer's organization to establish alignment and secure buy-in and execution
Connects the customer to Microsoft executives
Leverages strong customer engagement strategies to build long-term relationships with customers and drive budget allocation decisions
Partners with them to foster trust and brand growth and loyalty through multiple levels (e.g., managers, executives) of the customer's organization in the assigned accounts
Assists partners in joint-selling by establishing joint desire to create new go-to markets by starting to build relationships in new markets (e.g., Vice President)
Proactively develops a comprehensive understanding of customer's business needs and strategies for each assigned account, of their priorities, and of the industry direction
Anticipates customers needs to deliver new insights on customers business strategies and educate customers on ways to jointly address these needs
Identifies and pursues opportunities to offer highly-customizable digitalization solutions
Leverages internal influence to advocate on behalf of the customer internally (e.g., driving changes to roadmap, engaging with product groups), working to prioritize customers' requests and meeting their business needs
Creates trust to influence for impact and acts as a trusted advisor to help the customer transform its business model

Fulltime

Customer Engagement Coordinator

The Customer Engagement Coordinator is a highly cross-functional, execution-focu...

Location

United States , New York

Salary:

98000.00 - 132000.00 USD / Year

Harvey

Expiration Date

Until further notice

Requirements

3–5 years of experience in customer-facing, program management, operations, or cross-functional support roles (Customer Success, Marketing, Research, Events, or similar)
Strong project coordination skills with the ability to manage multiple workstreams simultaneously in a fast-paced environment
Comfortable working with senior internal and external stakeholders, including customers, partners, and executives
Highly organized, detail-oriented, and proactive, with a strong sense of ownership
Excellent written and verbal communication skills, with the ability to synthesize information and keep teams aligned
Familiarity with tools like Notion, Asana, and other project management tools a plus

Job Responsibility

Support customer-facing moments tied to research and engagement initiatives, including panels, roundtables, community events, and executive sessions
Assist with planning and execution of community events and partner-led programs, including logistics, guest coordination, and on-site support
Help deliver “surprise and delight” moments tied to customer advocacy and loyalty initiatives, ensuring a high-quality customer experience
Support internal customer empathy initiatives, including All Hands participation and “Field Trip” programs, coordinating speakers, schedules, and materials
Act as a connector across teams (Marketing, Sales, Customer Success, Ops), ensuring stakeholders are aligned and informed
Maintain project documentation, timelines, and status updates to support visibility and execution across multiple concurrent initiatives
Help manage day-to-day execution across a wide portfolio of initiatives, flexing quickly as priorities shift
Track program inputs and outputs (participants, milestones, learnings) to support reporting and continuous improvement
Identify opportunities to improve processes, templates, and workflows to help the Customer Engagement function scale
Support the execution of flagship third party research initiatives in partnership with external firms

What we offer

Comprehensive health, dental and vision coverage
retirement benefits (401k match up to 4%)
flexible PTO
equity plan
bonus

Fulltime

Customer Engagement & Loyalty Intern

IKEA

Location:
China , Shanghai

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 12, 2026

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