Customer Engagement & Loyalty Analyst Job at IKEA (Spreitenbach)

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Director, Customer Marketing

LogicMonitor is at the forefront of hybrid observability and AIOps innovation. W...

Location

United States , Austin, TX

Salary:

163170.00 - 205000.00 USD / Year

LogicMonitor

Expiration Date

Until further notice

Requirements

10+ years of experience in B2B enterprise marketing
5+ years leading Customer or Advocacy Marketing programs
Proven success driving upsell, cross-sell, and expansion through customer lifecycle and advocacy initiatives
Strong background in building and executing executive engagement programs (Customer Advisory Boards, CxO roundtables, or strategic account experiences)
Experience developing content and programs that turn customer success into business growth narratives
Demonstrated leadership in managing and developing marketing teams
Deep collaboration experience with Sales, Customer Success, and Product Marketing to deliver joint growth outcomes
Advanced understanding of marketing technology stacks, CRM systems (Salesforce), advocacy and automation platforms, and AI-driven engagement tools
Exceptional written and verbal communication skills with executive-level presence
Experience in SaaS, monitoring, observability, or infrastructure software preferred

Job Responsibility

Develop and lead LogicMonitor’s global Customer Marketing strategy and team, focused on retention, upsell, cross-sell, and advocacy-led expansion, including executive engagement programs
Design and execute full-funnel customer programs that increase product adoption, deepen engagement, and drive measurable revenue impact across the customer lifecycle
Own Customer Advocacy and Storytelling programs, including case studies, peer reviews, analyst references, and customer speaker recruitment
Lead Executive engagement initiatives such as the Customer Executive Advisory Board, executive roundtables, and strategic relationship programs that strengthen customer partnership and loyalty. Develop and orchestrate the exec briefing program for top customers
Partner with Customer Success, Sales, Marketing, and Operations to define account-based engagement strategies that support upsell, cross-sell, and renewal goals
Oversee customer communications and campaigns, including newsletters, nurture programs, and industry-specific storytelling that amplify customer value and outcomes
Build and manage a high-performing Customer Marketing team, providing mentorship and career development across advocacy, engagement, and communications functions
Leverage AI and marketing automation tools to identify expansion opportunities, personalize outreach, and optimize customer lifecycle engagement at scale
Collaborate with Marketing Operations to define KPIs for advocacy pipeline, campaign impact, and contribution to retention and expansion metrics
Partner with the executive team and field leadership to align Customer Marketing programs with top-tier strategic accounts and thought leadership initiatives

What we offer

Comprehensive health, dental and vision coverage
generous parental leave policies
access to our Employee Assistance Program and various Wellness programs
a 401K with company matching
a Lifestyle Spending Account
unlimited vacation policy

Fulltime

Global CRM Manager

Hunkemöller has become a much-loved, social & inclusive brand; the leading Omni ...

Location

Netherlands , Hilversum

Salary:

Not provided

Hunkemöller

Expiration Date

Until further notice

Requirements

Minimum 7+ years of progressive experience in CRM and Loyalty, preferably within the premium retail, fashion, or e-commerce sector, including multi-market or global responsibility
Proven track record of successfully managing, coaching, and mentoring a team of direct reports
Deep understanding and hands-on experience with enterprise CRM/Marketing Automation platforms (e.g., Bloomreach Engage)
Strong analytical skills
ability to translate complex customer data into actionable strategies, generate insights, and optimize campaign performance
Highly organized, excellent project management skills, and a strong Omnichannel mindset able to design consistent customer experiences across online/offline touchpoints
Excellent communication skills and proven ability to manage senior stakeholders and liaise effectively with cross-functional teams (Retail, Digital, IT, Buying, Analytics)
Passion and affinity for fashion and retail dynamics (seasonal cycles, brand identity)
Fluency in English (written and spoken) is required

Job Responsibility

Define and execute the multi-market CRM strategy (communication & loyalty) covering the entire customer lifecycle (acquisition, retention, reactivation)
Translate customer insights, our developed digital north star and industry trends into relevant, compelling loyalty propositions that drive membership growth, engagement, frequency, and conversion
Use Bloomreach Engage to personalize and localize and adapt CRM initiatives (campaigns, loyalty mechanics)
Own key automated customer journeys (welcome, win-back, VIP, loyalty) and ensure they are personalized, timely, and impactful across all channels (online and in-store)
Design and deliver sophisticated multitouch CRM campaigns (email, app, SMS, push, instore communications) that drive traffic and commercial results
Manage segmentation, behavioral profiling, data quality, and database growth
Oversee compliance with data privacy regulations (e.g., GDPR) across all markets
Lead, coach, and mentor the CRM/Loyalty team members (marketers, email specialists, data analysts), driving performance, effective workflows, and continuous improvement
Define and track core KPIs (LTV, Retention Rate, Frequency, Churn, AOV)
Conduct rigorous A/B testing and campaign optimization, generating actionable insights for senior stakeholders

Fulltime

Lead Data Analyst – Marketing Data & AI

Role Overview: We are seeking an experienced Lead Data Analyst with deep experti...

Location

India , Delhi, Kolkata

Salary:

Not provided

Thirdeye Data

Expiration Date

Until further notice

Requirements

6–8 years of experience in data analytics, marketing analytics, or data science, with a strong technical foundation
Proven experience working with Customer Data Platforms (CDP) and marketing data ecosystems
Hands-on expertise with Adobe Analytics, Google Analytics, and related CRM/data management platforms
Advanced proficiency in SQL and experience working with large-scale datasets and cloud environments
Strong programming skills in Python or R for statistical analysis, modeling, and data processing
Deep understanding of marketing attribution, ROI modeling, and customer journey analytics
Experience in data visualization, dashboarding, and storytelling through data
Strong foundation in statistical testing, A/B testing, and experiment design

Job Responsibility

Lead the design and implementation of data models and pipelines supporting marketing analytics and customer intelligence
Integrate and manage data from Customer Data Platforms (CDPs), CRM, and marketing automation tools to create a unified customer view
Leverage Agentic AI and Gen AI frameworks to automate analytical workflows and drive advanced insights
Analyze marketing performance across channels to measure ROI, customer engagement, retention, and lifetime value
Build scalable dashboards, reports, and visualizations for marketing and executive stakeholders using tools like Tableau, Power BI, or Looker
Develop and apply machine learning models for segmentation, churn prediction, personalization, and recommendation systems
Drive experimentation and A/B testing to evaluate marketing effectiveness and optimize performance
Ensure data quality, governance, and compliance across data systems, analytics platforms, and pipelines
Partner with Marketing, Product, Data Science, and Engineering teams to define KPIs, optimize customer journeys, and enhance customer loyalty initiatives
Translate analytical findings into strategic recommendations to improve marketing performance and business outcomes

Service Analyst

The Service Analyst is responsible for executing day to day customer service act...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

3-5 years of relevant experience
Customer Service experience, preferred
Proficient knowledge of basic bank products such as deposit accounts, credit cards, time deposits (preferred)
Effective written and verbal communication skills
Influencing and relationship management skills
Quick learner, self-starter, and should be able to take initiatives
Good team player and should be able to work well with cross functional teams
Matured personality with a high-level of initiative, self-driven, good time management and work integrity
Bachelor’s/University degree or equivalent experience

Job Responsibility

Client Account Relationship Management, review customer needs and pro-actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs
Responsible for administration of client 's requirements, executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function
Advise CG customers to enrich the relationships by mobilizing additional funds and to be able to buy products/services
Review product penetration for the assigned client base, identify potential CG customers who can be sold tailored products to enhance product penetration
Ensure coverage of all the relationships through customer engagements
Compliance, Risk & Controls
Ensure coverage of all relationships through customer engagements, follow the engagement model prescribed by the bank for periodic interaction with the customers
Identify opportunities for process/service improvements and volunteer in process improvement initiatives to help Business achieve its objective in Building Customer Satisfaction and Loyalty as well as operating efficiency
Follow all the operational risk mitigants implemented in BAU, through checklists, process manuals, etc
Continue to ensure that Compliance & Regulatory risks are adequately addressed and that the Business unit is in Audit ready state at all points of time

Fulltime

Senior CRM & Loyalty Manager

As Senior CRM & Loyalty Manager, you will be responsible for the delivery of all...

Location

United Kingdom , London

Salary:

Not provided

Wolverine Worldwide

Expiration Date

Until further notice

Requirements

5+ years’ experience in similar CRM roles and have in-depth knowledge of CRM customer planning with a large customer base preferably in retail
Experience managing a team & working across global markets
Confident challenging the status quo and backing up questions with data
Proficient in Braze (or similar platforms), with experience in data handling and building multi-channel programs
Experience in owning and creating lifecycle campaigns, including automated triggers, or recurring programs
Strong understanding of data management, analysis, and reporting, both at a campaign and commercial level
Experience in planning and strategizing multi-channel marketing at a campaign and program level
Advanced excel & data analysis skills
Excellent communication skills

Job Responsibility

Own and develop a comprehensive global communications strategy that spans multiple channels, including lifecycle, BAU, triggered, and transactional emails
Lead the continued development of our loyalty program, with a focus on increasing customer participation, value, and retention and continually measure performance to drive optimisations across global markets
Own the customer marketing experience on the SB app, driving engagement, registration, monthly usage and understanding the positive impact on key business indicators including CLTV, frequency and AOV
Lead the team in utilizing Braze and Dynamic Yield to deliver personalised experiences while enhancing repeat purchases and customer lifetime value, ultimately supporting customer retention and our business KPIs
Work closely with the customer data team to develop a clear segmentation strategy, identifying the key drivers of profitability, loyalty, and churn
Ensure email content, design and delivery are continuously optimised for maximum return
Work closely with other departments (Brand, Marketing, Customer analytics, Digital, Ecommerce and Trade) in order to deliver priority initiatives that meet business objectives
Work with stakeholders across multiple teams, to agree and deliver on promotional plans for our loyalty program & other key customer segments (e.g., events, discounts, product promotions, sampling campaigns etc), targeted at specific customer cohorts
Lead reporting on all global CRM & Loyalty marketing activity and share with the wider business
Review these results to create initiatives, optimise and continually improve returning performance

Fulltime

Research Manager

We are seeking an experienced and passionate Research Manager to lead our Custom...

Location

Israel , Netanya/Tel Aviv

Salary:

Not provided

JFrog

Expiration Date

Until further notice

Requirements

A Ph.D. (preferred) or Ma/MSc with thesis in a related field (e.g., Human-Computer Interaction, Psychology, Sociology, Business, Data Science) or equivalent industry experience
5+ years of experience in research roles, with at least 2 years in a leadership or management position
Proven experience managing and mentoring a team of researchers and analysts
Strong expertise in both qualitative and quantitative research methodologies
Demonstrated ability to translate research findings into actionable insights and strategic recommendations
Excellent communication, presentation, and interpersonal skills, with the ability to effectively convey complex information to diverse audiences
Proficiency in data analysis tools and techniques
Passion for understanding customer needs and improving user experiences

Job Responsibility

Manage and mentor a team of researchers and analysts, providing guidance on research methods, project execution, and professional development
Foster a collaborative and innovative team environment that encourages creativity and knowledge sharing
Tap into an existing experimental research framework and facilitate its execution at scale
Develop and implement a comprehensive research strategy that aligns with the goals of the Customer Success group and the broader organization
Oversee the design, execution, and analysis of qualitative and quantitative research projects to gather insights about customer behavior, preferences, and pain points
Translate complex research findings into actionable insights and recommendations for Customer Success, Product, and additional groups within JFrog
Identify opportunities for improving customer engagement and loyalty based on research findings
Collaborate with stakeholders across Customer Success, Product Management, Marketing, and Sales to ensure research efforts are aligned with business objectives
Work closely with the developers in the Customer Success Applied Research group to align the development of internal research tools
Prepare and present research findings and recommendations to senior leadership and stakeholders in an easily digestible format

Data Analyst

Data Analyst role within IKEA for Business, Data & Analytics team in Group Digit...

Location

Spain , Madrid

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Have 3+ years of experience working in a fast-paced and hands-on keyboard Advanced Analytics roles working with large and complex datasets
Experience in roles such as Data Analyst, Data Scientist, Advanced Analytics consultant, or other relevant work
Enjoy translating imperfectly defined business problems into well-defined analytical problems
Have broad experience driving digital product development with analytical insights
Have proficiency in creating dynamic and possibly real-time visualisation, exploration tools, dashboards and maps to support decision making
Strong PowerBI knowledge is greatly appreciated (Tableau/Data Studio/Looker/Qlikview is also valuable)
Extensive knowledge of SQL, R/Python scripts, data wrangling, statistical and modelling libraries
Experience making back of envelope business impact estimations of potential analytical solutions
Taste for presenting results with a clear and convincing storyline
Love to automate analysis, intelligence and models that drive value

Job Responsibility

Lead the transformation of IKEA into a more data-driven company
Ensure that data and insights are frequently and widely used in IKEA for Business in Group Digital
Develop models, dashboards, and tools to answer business questions
Create data-driven segmentation and distinguish different customer profiles
Estimate business customer life-time value
Predict purchase patterns
Create meaningful target audiences
Measure campaign effectiveness
Estimate impact of loyalty programs
Analyze customer behavior online

What we offer

An intellectually stimulating, diverse and open atmosphere
Opportunity to collaborate with a team of highly talented colleagues
Opportunity to create real and measurable global impact
Flexible and modern tools (Google Cloud Platform, open-source tools)
Continuous learning
Flexible and friendly working environment in a truly value-based company

Fulltime

Lifecycle Marketing Automation Specialist

The Lifecycle Marketing Automation Specialist designs, builds and optimizes auto...

Location

United States , Everett

Salary:

27.40 - 34.61 USD / Hour

Funko

Expiration Date

Until further notice

Requirements

Proven experience managing email automations and flows within Klaviyo or similar platforms
Strong understanding of CRM and lifecycle best practices
Experience with segmentation, A/B testing, and performance reporting
Proficiency in tools such as GA4, Klaviyo and customer data platforms
Curiosity to test new tools, strategies, and CRM Trends

Job Responsibility

Develop and deploy automated campaigns and lifecycle flows that support customer engagement, loyalty program growth, and retention goals
Build personalized journeys and implement dynamic personalization based on a customer’s first entry point, behavior, preferences, and purchase history
Work within our CDP and alongside internal analysts to build segmentation and contribute to LTV growth strategy
Audit existing automation setup and identify improvements and optimization opportunities
Establish best practices for campaign flow hierarchy and consumer touchpoints within their journey
Work closely with the CRM Content Specialist to understand A/B test learnings to ensure email best practices are met. Contribute to strategy for future A/B content tests
Work closely with third party tools and account managers to ensure we are utilizing our programs to their full capabilities
Keep up with industry trends and best practices, identifying opportunities for testing and optimization
Explore opportunities within current programs to integrate AI for smarter segmentation, predictions, and dynamic personalization
Define KPI’s and develop monthly reports against performance. Share and present insights with the CRM team and DTC leadership

What we offer

competitive compensation package with full benefits
401(K) plan with matching contributions from the company
creative work environment
additional discretionary bonuses/incentives
restricted stock units

Fulltime

Customer Engagement & Loyalty Analyst

IKEA

Location:
Switzerland , Spreitenbach

Category:
-

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 27, 2025

Expiration:
August 31, 2026

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Customer Engagement & Loyalty Analyst

IKEA

Location:Switzerland , Spreitenbach

Category:-

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:April 27, 2025

Expiration:August 31, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
Switzerland , Spreitenbach

Category:
-

Contract Type:
Employment contract

Job Posted:
April 27, 2025

Expiration:
August 31, 2026