Customer Engagement & Loyalty Analyst Job at IKEA (Spreitenbach)

Customer Engagement & Loyalty Analyst Intern

We deliver sustainable, extraordinary growth by creating a new, unique, inspirin...

Location

China , Shanghai

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Good knowledge and experience of data and statistical analysis, good excel skill
Knowledge & interest in marketing
Preferred major/internship background: marketing, digital marketing, data analyst
Proficient in Excel, with a good sense for data analysis
Hoping to intern for at least 6 months

Job Responsibility

Support Marketing Performance team with data collection and analysis, to understand trends, address potential risks, and facilitate decisions
Support marketing community building, support facilitator on holding bi-weekly local marketing meeting and monthly marketing gathering
Support marketing projects, including but not limited to social listening, capture social trend, social KOL content review and steer-up marketing performance on social
Support marketing performance team ad-hoc scope, including but not limited to media tracking link management, store activity QR code creation, etc

New

Business Analyst

We are looking for an experienced Business Analyst to support data-driven decisi...

Location

United States , Broomfield

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

10+ years of experience in business analysis or a closely related analytical role
Demonstrated expertise in business analysis, including requirements gathering and documentation
Strong background in competitive analysis, market evaluation, and strategic insight development
Experience producing KPI reports and translating performance data into actionable recommendations
Proven ability to perform pricing analysis and support optimization initiatives
Advanced analytical skills with the ability to interpret customer, product, and financial data sets
Strong communication skills and the ability to present findings effectively to business stakeholders

Job Responsibility

Develop clear business requirement documents that align stakeholder needs with measurable project outcomes
Examine customer utilization patterns and behavioral trends to uncover opportunities for growth, retention, and service improvement
Analyze regional, demographic, and organizational market data to identify meaningful patterns that inform business strategy
Evaluate product pricing performance and recommend adjustments that support profitability and competitive positioning
Track loyalty program results and prepare reporting that highlights performance, engagement, and areas for enhancement
Conduct ad hoc customer and product analyses to support operational planning and strategic initiatives
Assess competitor activity across multiple markets to provide insight into industry positioning and emerging risks
Review carrier fee activity by comparing vendor charges with customer billing data to identify variances and improve accuracy
Support acquisition-related analysis by delivering research, performance assessments, and business insight for decision-making
Apply emerging AI knowledge to enhance analysis approaches, reporting capabilities, and business recommendations where appropriate

What we offer

unlimited PTO
competitive health/vision/dental coverage
401k with competitive company match
flexible work options

Fulltime

Senior Business Analyst

We are looking to recruit a Senior Business Analyst to join our Financial Servic...

Location

Ireland , Dublin

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

10+ years of experience as a Business Analyst in Financial Services
Design thinking, ability to manage multiple stakeholder expectations, communicate in a clear non-ambiguous manner, conduct requirements workshops, drive decision making
Experience in documenting business case, business process modelling, requirement elicitation through workshops
Manage projects from inception through design to delivery
An IT background with a solid grounding in technology
Experience of working in both Agile & waterfall SDLCs
Communication, group dynamics, collaboration and continuous improvement are core – being best practice driven
2.1 or higher in a related discipline from an academic institution
Masters a plus

Job Responsibility

Engage with business users, understand problem statement, and agree scope of engagement
Interview product owners to understand as-is business processes and then develop customer-driven to-be processes
Support the Business by documenting process models and identify opportunities for improvement
Ability to map customer experience using tools like personas, customer journeys etc.
Gather and analyse statistical data from the business areas for supporting business case for change
Research and analyse best in class industry processes to support digitization & simplification of customer journeys
Support the Business in planning and designing digital strategies encouraging customer retention and customer loyalty
Bring in industry experience and thought leadership to advise on trends, future operating models and best in class journeys
Develop a deep understanding of the business context and marketplace that our business stakeholders are operating in
Employ process modelling techniques to capture requirements. Work hand-in-hand with the Product Owner and Development teams in order to deliver process improvements

Techno-Functional Business Analyst

In this role, you will: Bring a good understanding of the FS Advisory role havin...

Location

Ireland , Dublin

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

A strong background in retail financial services advisory (preferably 10+ years of change management / regulatory projects experience) and a proven ability to quickly understand the business strategy and objectives (4+ years of Big 4 Advisory experience)
Experience working on an end-to-end transformations programs with a good technology expsoure and good understanding of mortgage subject matter is a plus
Design thinking, ability to manage multiple stakeholder expectations, communicate in a clear non-ambiguous manner, conduct requirements workshops, drive decision making
Experience of working in an FS advisory role, in a similar organization is a massive plus
Experience in documenting business case, business process modelling, requirement elicitation through workshops
Manage projects from inception through design to delivery
An IT background with a solid grounding in technology
Experience of working in both Agile & waterfall SDLCs
Communication, group dynamics, collaboration and continuous improvement are core – being best practice driven

Job Responsibility

Bring a good understanding of the FS Advisory role having worked in similar capacity earlier as a techno functional BA
Lead advisory engagement constructing business model, cost benefit analysis and business process modelling
Engage business users to capture and document business process models using industry standard frameworks and tools
Translate business requirements into actionable change for fast delivery of technology
Ensure rigour in the process by challenging and validating the business needs to improve the quality of the deliverables
Engage with business users, understand problem statement and agree scope of engagement
Interview product owners to understand as-is business processes and then develop customer-driven to-be processes
Support the Business by documenting process models and identify opportunities for improvement
Ability to map customer experience using tools like personas, customer journeys etc.
Gather and analyse statistical data from the business areas for supporting business case for change

Fulltime

Senior Business Analyst - Banking

The Senior Business Analyst will be integral to the Financial Services Advisory ...

Location

Ireland , Dublin

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

A strong background in retail financial services advisory (preferably 10+ years of change management / regulatory projects experience) and a proven ability to quickly understand the business strategy and objectives
Design thinking, ability to manage multiple stakeholder expectations, communicate in a clear non-ambiguous manner, conduct requirements workshops, drive decision making
Experience of working in an FS advisory role, in a similar organization is a massive plus
Experience in documenting business case, business process modelling, requirement elicitation through workshops
Manage projects from inception through design to delivery
An IT background with a solid grounding in technology
Experience of working in both Agile & waterfall SDLCs
Communication, group dynamics, collaboration and continuous improvement are core – being best practice driven

Job Responsibility

Engage with business users, understand problem statement, and agree scope of engagement
Interview product owners to understand as-is business processes and then develop customer-driven to-be processes
Support the Business by documenting process models and identify opportunities for improvement
Ability to map customer experience using tools like personas, customer journeys etc.
Gather and analyse statistical data from the business areas for supporting business case for change
Research and analyse best in class industry processes to support digitization & simplification of customer journeys
Support the Business in planning and designing digital strategies encouraging customer retention and customer loyalty
Bring in industry experience and thought leadership to advise on trends, future operating models and best in class journeys
Develop a deep understanding of the business context and marketplace that our business stakeholders are operating in
Employ process modelling techniques to capture requirements. Work hand-in-hand with the Product Owner and Development teams in order to deliver process improvements

Fulltime

Data Analyst – Marketing

A leading, multi-brand group and employer of choice is seeking a Marketing Analy...

Location

South Africa , Cape Town

Salary:

50000.00 - 60000.00 ZAR / Month ▼

Salt

Expiration Date

Until further notice

Requirements

4 plus years’ experience in marketing analytics, data analysis or CRM insights roles
Degree in Marketing, Statistics, Data Science or a related field
Experience with Google Analytics 4 and Google Tag Manager
Strong proficiency in SQL and experience working with large datasets
Proficiency in data visualisation tools such as Power BI, Tableau or Looker Studio
Solid understanding of digital media analytics (Meta, Google Ads, programmatic platforms)
Experience with CRM, CDP or marketing automation platforms (e.g. Salesforce Marketing Cloud, Braze or similar)

Job Responsibility

Analyse customer, loyalty, campaign, media and menu data to uncover actionable insights
Build and maintain customer segments (RFM, behavioural and lifecycle) for targeted marketing initiatives
Track loyalty programme performance, including engagement, redemption, churn and incremental spend
Evaluate campaign performance and contribute to data-led campaign planning and KPI definition
Analyse digital media performance across paid social, search, display and programmatic channels to optimise ROI
Assess product and menu performance, identifying trends and opportunities to support commercial decisions
Develop predictive models, including churn prediction, propensity modelling and forecasting
Collaborate with data, IT and marketing teams to ensure effective integration across CRM, CDP, POS and media platforms
Maintain data quality by identifying inconsistencies, anomalies and gaps across datasets
Translate complex data into clear, compelling insights for non-technical stakeholders

What we offer

Medical Aid and Provident Fund

Fulltime

Senior Analyst - Personalized Offers (Fingerprint) Marketing

The Senior Analyst of Personalized Offers (Fingerprint) Marketing will be a core...

Location

United States , New York

Salary:

78000.00 - 124750.00 USD / Year

Amex

Expiration Date

Until further notice

Requirements

Strong project management skills with exceptional attention to detail and the ability to prioritize, organize, and execute multiple initiatives in a fast-paced environment
Analytical and data-driven marketer who can interpret customer data, identify patterns and trends, and translate insights into actionable marketing strategies and optimization opportunities
Strategic problem-solver who can navigate operational challenges and ambiguity with agility, creativity, and a solution-oriented mindset
Collaborative and influential team player with proven ability to build strong partnerships across levels, teams, and external agencies — aligning stakeholders and driving results through influence
Exceptional communicator with excellent verbal and written skills, capable of translating complex insights into clear, compelling narratives that inspire action
Customer-first mindset with an understanding of loyalty, engagement drivers, and digital marketing best practices across channels like email, web, and mobile
Culture carrier who looks externally for inspiration, embraces innovation, and continuously seeks new ways to enhance customer experiences
Bachelor’s degree with 3+ years of experience in digital marketing, with demonstrated success driving customer engagement and measurable marketing impact

Job Responsibility

Support the development and execution of personalized marketing offer strategies that educate, inspire, and motivate Card Members to enroll and spend
Own end-to-end marketing execution processes, managing partner coordination, content mapping, project planning, and timely delivery across compliance, brand, data, and email teams
Track, analyze, and communicate campaign and program performance, sharing actionable insights with stakeholders and continuously enhancing measurement approaches to better capture marketing impact
Partner with the Senior Manager to design and implement campaign optimizations, new initiatives, and strategic enhancements that drive stronger engagement and desired customer behaviors
Identify opportunities for innovation and continuous improvement, applying a test-and-learn mindset to refine creative, targeting, and channel strategies that elevate program performance over time

What we offer

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

Head of Data Science

The Head of Data Science is a senior position responsible for shaping, operation...

Location

India , Mumbai

Salary:

Not provided

Collinson

Expiration Date

Until further notice

Requirements

Proven track record in leading data science projects with measurable business outcomes in a commercial setting
Expertise in statistical modelling, machine learning, predictive analytics, and data-driven decision-making
Strong experience with data science tools, frameworks, and cloud platforms
Proficiency in designing and managing end-to-end data science workflows, including data preparation, model training, deployment, and monitoring
Leadership experience managing teams of data scientists or analysts in fast-paced, innovation-driven environments
Ability to engage with C-suite stakeholders, translate business needs into analytical solutions, and communicate results effectively
Deep understanding of data ethics, privacy, and governance frameworks
Proven expertise in applied machine learning, predictive modelling, and statistical analysis within large, complex organizations
Strong track record of deploying and maintaining models in production, with emphasis on scalability, monitoring, and lifecycle management
Experience designing and leading experimentation frameworks to validate business impact

Job Responsibility

Establish and lead a high-performing Data Science function, fostering an environment of innovation, experimentation, and analytical excellence
Own the organizational data science strategy, including defining and delivering the intelligent data products vision and roadmap
Drive the full lifecycle of data science projects, from problem framing and data exploration to model development, validation, deployment, and scaling
Partner with senior leaders across platform, product, and business units to refine and execute the organizational data science strategy, ensuring alignment with business goals
Collaborate with stakeholders to identify high-impact use cases and prioritize initiatives that deliver measurable business value
Deliver advanced analytics and machine learning solutions addressing challenges such as customer personalisation, operational optimisation, fraud detection, predictive forecasting and more
Manage and mentor a team of data scientists, developing their technical and business skills while aligning their efforts with organizational priorities
Oversee the integration of data science solutions into existing systems, ensuring robustness, scalability, and long-term performance
Promote innovation by exploring new data science applications beyond current ecosystem limitations
Champion best practices in data governance, ethical data standards, and regulatory compliance

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Customer Engagement & Loyalty Analyst

Job Description

Job Responsibility

Requirements

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What we offer

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