Customer Engagement Leader Job at IKEA (Loures)

Team Leader Customer Service with Dutch

At Circle K Business Centre in Warsaw, we are part of #OneTeam working across th...

Location

Poland , Warszawa

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

University degree (Bachelor level) – preferable
Experience in customer service
Good IT skills MS Office, SAP etc.
Very good Dutch language skills
Good English language skills

Job Responsibility

Managing a Customer Service team (7–8 people) - organizing work, setting priorities
Providing day-to-day support for the team – developing team members’ skills, motivating them, giving feedback, and fostering a positive working atmosphere
Implementing improvements in team members’ work and actively engaging in problem-solving
Work with databases and IT-systems. Information data input and maintenance. Registration of contact information, complaints, problem situations etc. in databases if required
Describe and communicate daily processes. Support manager on daily tasks in scheduling for each day based on traffic expectancies
match staffing to meet service levels and arrange and run team and cross-team meetings, keep dashboards updated and track of unplanned deviances
Assist to cooperate with partners and attend at quality controlling and measuring activities, call calibration
Participate in different client service projects according to current priorities of unit
Assist manager in training and coaching of new and existing employees
ensure continuous knowledge transfer within a team (floorwalking)

What we offer

Contract of employment
Annual bonus
Private medical care
Cafeteria Platform/Multisport
Language lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office

Fulltime

Leader, Customer Success

Benchling is seeking a Customer Success Leader with a background in Life Science...

Location

United States , Boston, MA; San Francisco, CA

Salary:

146400.00 - 219600.00 USD / Year

Benchling

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Life Sciences, Business, or a related field
5+ years of experience in Customer Success, Professional Services, or a related field within SaaS
2+ years in a management role
Strong understanding of Life Sciences R&D, process development, or related scientific domains
Proven ability to lead and develop a high-performing team
Excellent communication skills, able to build relationships across technical and business stakeholders at all levels
Self-motivated, adaptable, and thrives in a fast-paced, dynamic environment
Experience leveraging a modern CS tech stack, including CRM (e.g., Salesforce), customer success platforms (e.g., Gainsight), data/analytics tools (e.g., Mode, Sigma), and AI-assisted productivity tools (e.g., Claude)
Ability to travel up to 20% based on team and customer needs

Job Responsibility

Lead and Develop the CSM Team
Manage, mentor, and grow a team of CSMs, including hiring as needed
Foster a collaborative, customer-centric culture that drives measurable outcomes for customers
Ensure the team is highly enabled on Benchling’s platform and equipped with the scientific domain expertise needed to support customers effectively
Coach CSMs on designing and delivering Executive Business Reviews that showcase value realization, customer maturity, and Benchling's strategic roadmap
Drive Key Metrics and Program Success
Lead the team in achieving adoption targets through strategic guidance and operational excellence. There will be a particular focus on AI adoption, including awareness, activation, and usage monitoring
Use data to identify risks, opportunities, and trends across the customer portfolio, and develop plans to address them
Collaborate with cross-functional teams (Sales, Product, Professional Services) to ensure alignment on customer goals
Adapt and Optimize Processes

What we offer

Competitive salary and equity
Broad range of medical, dental, and vision plans for employees and their dependents
Fertility healthcare and family-forming benefits
Four months of fully paid parental leave
401(k) + Employer Match
Commuter benefits for in-office employees and a generous home office set up stipend for remote employees
Mental health benefits, including therapy and coaching, for employees and their dependents
Monthly Wellness stipend
Learning and development stipend
Generous and flexible vacation

Fulltime

Customer Engagement Manager - Animal Health

This role is in support of Cencora's veterinary and livestock production solutio...

Location

United States

Salary:

74000.00 - 105820.00 USD / Year

Cencora

Expiration Date

Until further notice

Requirements

Advanced understanding of customer support workflows, remote team management, and consultative service practices
5+ years of directly related or relevant experience, including 2+ years of customer support, customer experience, service‑oriented, or people‑leadership experience
remote or hybrid team leadership preferred
BS/BA in a related discipline or equivalent related experience
professional certification may be preferred or required
Advanced knowledge of call center leadership, Microsoft Office, and digital communication/collaboration tools required for effective remote leadership

Job Responsibility

Lead, coach, and develop remote CERs to deliver a consistently exceptional customer support experience
Monitor support quality, productivity, SLA attainment, and sales/experience outcomes
Plan and facilitate weekly virtual team meetings
Partner with Sr Leaders and Regional Directors to cultivate a remote team culture
Oversee workforce management within team to meet SLAs and budget targets
Recruit, hire, onboard, and mentor CERs
Implement inbound support engagement strategies
Implement outbound engagement programs
Handle customer escalations efficiently and professionally
Identify customer support and experience gaps and partner with Leadership and Learning & Development

What we offer

medical
dental
vision care
comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions

Fulltime

Customer Engagement Advisor

Apply customer experience and loyalty research and measurement to design, deploy...

Location

United Kingdom , London

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

BA or BS in Marketing or related field
MBA preferred
5+ years marketing experience
Industry, sales, channel and/or project management experience a plus
In-knowledge of marketing fundamental, products/ services/solution lifecycle and knowledge management
Working knowledge of industry and customer segment
Familiarity with and/or experience in partner management
Excellent written/oral communications and analytical skills
Strong interpersonal skills
ability to manage virtual teams

Job Responsibility

Design and manage customized customer experiences and briefing to be presented in executive briefing center(s)
Partner to identify and organize appropriate presentations and discussion leaders for complex/strategic briefings
Manage briefings that focus on strategic accounts, large revenue deals and major relationship opportunities
Provide active management throughout briefing to provide notes and action items for follow-up after the briefing
Provide feedback with post- briefing analysis of insights and opportunities for improvement
Provide direction and guidance to process improvements and establishing policies in the Executive Briefing Center
mentor and/or coach peers.

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Programs catered to personal & professional development
Unconditional inclusion in the workplace.

Fulltime

Manager, Marketing and Customer Engagement

The role involves implementing and executing external partnership projects in Ch...

Location

China , Shanghai

Salary:

Not provided

BioMarin Pharmaceutical

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Sciences or Economics
Fluent in oral and written English
Minimum 5 years of experience in the pharmaceutical industry, with a preference for backgrounds in alliance management, project management, or marketing, demonstrating a successful track record in cross-functional project management
Experience in multinational corporations (MNCs) within the pharmaceutical, biotech, or medical device sectors is highly desirable
Strong collaborative skills, with the ability to engage effectively with stakeholders at various levels of the organization to cultivate productive working relationships
Proven ability to coordinate multiple projects and deliver high-quality results in complex markets, including management of agencies and third-party suppliers
Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively
Adaptable and agile in response to change, with a demonstrated capacity for quick learning
Teamwork and Leadership: Proven ability to collaborate effectively within teams and manage team dynamics to achieve common goals
Process-Oriented and Accountable: Strong focus on adhering to processes while taking responsibility for outcomes and ensuring accountability

Job Responsibility

External Project Execution: Lead the comprehensive implementation of all external partnership projects (including sponsorships, PCP, etc.). Develop and manage project timelines, ensuring all milestones are met and deliverables are completed on schedule and support the development of local projects related to Patient Advocacy, Policy research, NRDL access execution, Medical engagement, among others
Project Performance Monitoring: Establish metrics to assess project effectiveness (e.g., disease awareness, penetration). Collect, analyze, and report on execution feedback, providing actionable insights for ongoing improvement
Business Advancement: Assist the Country Director in the formulation and execution of business objectives in China. Contribute to strategic planning, market analysis, and the development of initiatives that drive business growth
Develop Effective Working Relationships: Build and maintain partnerships with opinion leaders and key stakeholders to identify business opportunities, needs, or challenges
Interface with Cross-Functional Teams: Liaise with cross-functional teams to align internal stakeholders on tactical plans, ensuring external projects are in sync with BMRN’s strategies for achondroplasia (Voxzogo®). Collaborate on project objectives, messaging, and deliverables
Compliance and Risk Management: Work with the Compliance team to ensure all external partnership projects adhere to pharmaceutical regulations, company policies, and ethical standards. Identify and manage potential compliance risks throughout the project lifecycle, ensuring proactive mitigation strategies are in place
Additional Responsibilities: Act as Project Manager to ensure the effective implementation of tactical plans related to achondroplasia (Voxzogo®) in China, with support from cross-functional teams, vendors, and business partners.

Customer Engagement & Marketing Manager

The role involves implementing and executing external partnership projects in Ch...

Location

China , Shanghai

Salary:

Not provided

BioMarin Pharmaceutical

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Sciences or Economics
Fluent in oral and written English
Minimum 5 years of experience in the pharmaceutical industry, with a preference for backgrounds in alliance management, project management, or marketing, demonstrating a successful track record in cross-functional project management
Experience in multinational corporations (MNCs) within the pharmaceutical, biotech, or medical device sectors is highly desirable
Strong collaborative skills, with the ability to engage effectively with stakeholders at various levels of the organization to cultivate productive working relationships
Proven ability to coordinate multiple projects and deliver high-quality results in complex markets, including management of agencies and third-party suppliers
Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively
Adaptable and agile in response to change, with a demonstrated capacity for quick learning
Teamwork and Leadership: Proven ability to collaborate effectively within teams and manage team dynamics to achieve common goals
Process-Oriented and Accountable: Strong focus on adhering to processes while taking responsibility for outcomes and ensuring accountability

Job Responsibility

External Project Execution: Lead the comprehensive implementation of all external partnership projects (including sponsorships, PCP, etc.). Develop and manage project timelines, ensuring all milestones are met and deliverables are completed on schedule and support the development of local projects related to Patient Advocacy, Policy research, NRDL access execution, Medical engagement, among others
Project Performance Monitoring: Establish metrics to assess project effectiveness (e.g., disease awareness, penetration). Collect, analyze, and report on execution feedback, providing actionable insights for ongoing improvement
Business Advancement: Assist the Country Director in the formulation and execution of business objectives in China. Contribute to strategic planning, market analysis, and the development of initiatives that drive business growth
Develop Effective Working Relationships: Build and maintain partnerships with opinion leaders and key stakeholders to identify business opportunities, needs, or challenges
Interface with Cross-Functional Teams: Liaise with cross-functional teams to align internal stakeholders on tactical plans, ensuring external projects are in sync with BMRN’s strategies for achondroplasia (Voxzogo®). Collaborate on project objectives, messaging, and deliverables
Compliance and Risk Management: Work with the Compliance team to ensure all external partnership projects adhere to pharmaceutical regulations, company policies, and ethical standards. Identify and manage potential compliance risks throughout the project lifecycle, ensuring proactive mitigation strategies are in place
Additional Responsibilities: Act as Project Manager to ensure the effective implementation of tactical plans related to achondroplasia (Voxzogo®) in China, with support from cross-functional teams, vendors, and business partners

Customer Success Leader

As the Customer Success Manager, you will serve as the strategic partner and pri...

Location

United States , Raleigh

Salary:

104000.00 - 143000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

A bachelor's degree in business, healthcare, IT, management, or a related field
5+ years of experience in business, customer relationship management, sales, or service roles preferred
A proactive, detail-oriented mindset with strong critical-thinking and problem-solving skills
Leadership presence and integrity with the ability to lead communications, meetings, and customer-facing initiatives
Strong analytical and communication skills to simplify complex issues and present them clearly
Exceptional customer service orientation with strong interpersonal and documentation capabilities
Ability to travel up to 50% for planned and unplanned customer needs
A commitment to Baxter's values of Passion, Respect, Integrity, and Innovation
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Job Responsibility

Owning customer relationships by driving adoption, retention, satisfaction, and long-term value across assigned accounts
Building trusted advisor partnerships with customer stakeholders and guiding them toward full utilization of Baxter solutions
Preparing customers for advocacy through ongoing engagement, value realization, and strategic communication
Coordinating cross-functional issue resolution to ensure timely, effective outcomes and a seamless customer experience
Leading customer relationship initiatives including success planning, business reviews, and proactive health checks
Managing escalations and communication while keeping sales and internal stakeholders aligned and informed
Educating customers on new features by initiating upgrades, reviewing release notes, and coordinating training
Capturing the voice of the customer to drive continuous improvement and inform future service offerings

What we offer

medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
educational assistance programs
time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service
family and medical leaves of absence
paid parental leave
commuting benefits

Fulltime

Customer Success Leader

As the Customer Success Manager, you will serve as the strategic partner and pri...

Location

United States , Raleigh

Salary:

104000.00 - 143000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

A bachelor's degree in business, healthcare, IT, management, or a related field
5+ years of experience in business, customer relationship management, sales, or service roles preferred
A proactive, detail-oriented mindset with strong critical-thinking and problem-solving skills
Leadership presence and integrity with the ability to lead communications, meetings, and customer-facing initiatives
Strong analytical and communication skills to simplify complex issues and present them clearly
Exceptional customer service orientation with strong interpersonal and documentation capabilities
Ability to travel up to 50% for planned and unplanned customer needs
A commitment to Baxter's values of Passion, Respect, Integrity, and Innovation

Job Responsibility

Owning customer relationships by driving adoption, retention, satisfaction, and long-term value across assigned accounts
Building trusted advisor partnerships with customer stakeholders and guiding them toward full utilization of Baxter solutions
Preparing customers for advocacy through ongoing engagement, value realization, and strategic communication
Coordinating cross-functional issue resolution to ensure timely, effective outcomes and a seamless customer experience
Leading customer relationship initiatives including success planning, business reviews, and proactive health checks
Managing escalations and communication while keeping sales and internal stakeholders aligned and informed
Educating customers on new features by initiating upgrades, reviewing release notes, and coordinating training
Capturing the voice of the customer to drive continuous improvement and inform future service offerings

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)

Fulltime

Select Country

Customer Engagement Leader

Job Responsibility

Requirements

Looking for more opportunities?