Customer Engagement Leader Job at IKEA (Tempe)

Customer Engagement Advisor

Apply customer experience and loyalty research and measurement to design, deploy...

Location

United Kingdom , London

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

BA or BS in Marketing or related field
MBA preferred
5+ years marketing experience
Industry, sales, channel and/or project management experience a plus
In-knowledge of marketing fundamental, products/ services/solution lifecycle and knowledge management
Working knowledge of industry and customer segment
Familiarity with and/or experience in partner management
Excellent written/oral communications and analytical skills
Strong interpersonal skills
ability to manage virtual teams

Job Responsibility

Design and manage customized customer experiences and briefing to be presented in executive briefing center(s)
Partner to identify and organize appropriate presentations and discussion leaders for complex/strategic briefings
Manage briefings that focus on strategic accounts, large revenue deals and major relationship opportunities
Provide active management throughout briefing to provide notes and action items for follow-up after the briefing
Provide feedback with post- briefing analysis of insights and opportunities for improvement
Provide direction and guidance to process improvements and establishing policies in the Executive Briefing Center
mentor and/or coach peers.

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Programs catered to personal & professional development
Unconditional inclusion in the workplace.

Fulltime

Customer Service Team Leader

Lead a team for our Luxury Retail client, based in Loversall, Doncaster. Report ...

Location

United Kingdom , Doncaster

Salary:

30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in customer service leadership, preferably in retail
Leadership abilities with a passion and ability for motivating others
Excellent communication skills, both verbal and written
A passion for delivering outstanding customer experiences

Job Responsibility

Lead and manage the Customer Service Team of 4 to meet service level targets and quality standards
Actively seek opportunities to boost team productivity, efficiency, and service quality
Ensure accurate and up-to-date reporting data for all logs and performance metrics
Collaborate with the Customer Service Management Team and Warehouse Operations Team to minimise costs and maximise service opportunities
Provide regular updates on team performance and develop actionable improvement plans
Distribute tickets and monitor team performance, ensuring high accuracy and attendance
Foster individual skill development and accountability for SLA and KPI targets
Review processes regularly and implement necessary improvements
Engage in meetings and contribute to ongoing process enhancements

Fulltime

Customer Engagement & Marketing Manager

The role involves implementing and executing external partnership projects in Ch...

Location

China , Shanghai

Salary:

Not provided

BioMarin Pharmaceutical

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Sciences or Economics
Fluent in oral and written English
Minimum 5 years of experience in the pharmaceutical industry, with a preference for backgrounds in alliance management, project management, or marketing, demonstrating a successful track record in cross-functional project management
Experience in multinational corporations (MNCs) within the pharmaceutical, biotech, or medical device sectors is highly desirable
Strong collaborative skills, with the ability to engage effectively with stakeholders at various levels of the organization to cultivate productive working relationships
Proven ability to coordinate multiple projects and deliver high-quality results in complex markets, including management of agencies and third-party suppliers
Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively
Adaptable and agile in response to change, with a demonstrated capacity for quick learning
Teamwork and Leadership: Proven ability to collaborate effectively within teams and manage team dynamics to achieve common goals
Process-Oriented and Accountable: Strong focus on adhering to processes while taking responsibility for outcomes and ensuring accountability

Job Responsibility

External Project Execution: Lead the comprehensive implementation of all external partnership projects (including sponsorships, PCP, etc.). Develop and manage project timelines, ensuring all milestones are met and deliverables are completed on schedule and support the development of local projects related to Patient Advocacy, Policy research, NRDL access execution, Medical engagement, among others
Project Performance Monitoring: Establish metrics to assess project effectiveness (e.g., disease awareness, penetration). Collect, analyze, and report on execution feedback, providing actionable insights for ongoing improvement
Business Advancement: Assist the Country Director in the formulation and execution of business objectives in China. Contribute to strategic planning, market analysis, and the development of initiatives that drive business growth
Develop Effective Working Relationships: Build and maintain partnerships with opinion leaders and key stakeholders to identify business opportunities, needs, or challenges
Interface with Cross-Functional Teams: Liaise with cross-functional teams to align internal stakeholders on tactical plans, ensuring external projects are in sync with BMRN’s strategies for achondroplasia (Voxzogo®). Collaborate on project objectives, messaging, and deliverables
Compliance and Risk Management: Work with the Compliance team to ensure all external partnership projects adhere to pharmaceutical regulations, company policies, and ethical standards. Identify and manage potential compliance risks throughout the project lifecycle, ensuring proactive mitigation strategies are in place
Additional Responsibilities: Act as Project Manager to ensure the effective implementation of tactical plans related to achondroplasia (Voxzogo®) in China, with support from cross-functional teams, vendors, and business partners

Customer Service Team Leader

At IKEA, our vision is to create a better everyday life for the many people. We ...

Location

Australia , Tempe

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

2+ years of leadership experience in the retail industry with a proven history of coaching teams and managing performances
Previous retail management experience at a big box retailer or multi-site experience
Strong emotional intelligence, communication skills, and the ability to influence and communicate effectively with customers and stakeholders
Passionate about understanding the customer journey, and how you and your team support in creating a positive shopping experience for our customers
Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business
Excellent organisational skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve set KPIs
Ability to think creatively and bring fresh ideas to existing business practices with a focus on continuous improvement

Job Responsibility

Lead the daily operations and support co-workers in their daily work to secure a positive and seamless customer journey
Optimise the productivity of the team by leveraging workforce management
Engage and motivate the team to use their knowledge and skills to achieve department goals by setting clear objectives and providing regular feedback and recognition
Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations
Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team
Listening to our customers, supporting them with a customer-centric attitude based on IKEA’s values and always aiming to be an ambassador for the IKEA Customer Meeting Point
Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals

What we offer

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Fulltime

Salesforce Engagement Manager / Delivery Leader

The core function of the Salesforce Engagement Manager / Delivery Leader is to d...

Location

United States , King of Prussia

Salary:

Not provided

Eigen X

Expiration Date

Until further notice

Requirements

3+ years of overall work experience
Excellent written and oral interpersonal skills
Ability to work in a fast-paced environment and meet deadlines
Keen attention to detail and desire to succeed
Proven analytical, evaluative, and problem-solving abilities
Experience working in a team-oriented, collaborative environment
BA/BS degree in a technical, business or related discipline
At least one active Salesforce.com certification
Experience in customer-facing roles
2+ years consulting experience, Salesforce.com or other CRM or SaaS solutions

Job Responsibility

Develop and manage full project lifecycle, scope, budget, timeline, resources, deliverables, issues and escalations while continually setting client expectations and transitioning to support after go-live
Overall responsibility for Salesforce project success and customer success
Assist with project planning and other pre-sales activities
Lead pre-sales teams in development and execution of proposals including management of scope, schedule, budget and design
Lead project teams in development and execution of project plans including management of scope, schedule, budget and quality
Lead project teams in a hands-on fashion in regard to understanding and configuring Salesforce products
Optimize plans and resources to deliver maximum value to clients
Develop trusted adviser relationships with clients based on commitment to customer service and ability to craft solutions within the Salesforce ecosystem
Collaborate with project team and practice leader to bring thought leadership and the full force of Eigen X to your engagements
Coach, mentor and develop junior resources through leadership skills and hands-on teaching capabilities

Customer Delivery Engineering Technical Leader

For our client – worldwide leader in innovative IT and networking technologies –...

Location

Poland , Warsaw

Salary:

Not provided

Flint International

Expiration Date

Until further notice

Requirements

BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience
Superior level knowledge in (1) of the following and strong knowledge in all other areas of: Security, Data Center, IP internetworking, LAN Switching, ATM & Voice technologies, IP Telephony, SAN, CDN, Optical, Wireless, IPCC. WAN protocols (Frame Relay, ISDN). IP Routing protocols (IGRP, OSPF, EIGRP, BGP)
Superior level internet-working troubleshooting in a medium / large-scale network environment
Network design skills
Demonstrated ability to self-manage
Strong commitment to quality and customer satisfaction
Excellent oral and written communication skills
Language: English and Polish
Certification: security clearance-mandatory

Job Responsibility

Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise
Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others
Thought leader
collaborates cross functionally with internal stakeholders to showcase the value of the company’s services and solutions to customers
Drives customer technology transitions, influencing solution architectures and services
Builds customer simulations to resolve/validate complex problems and compatibility issues
Leads creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer
Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions
Mentors and develops others
Contribute effectively in the areas of Customer Problem Resolution

Data Services and Storage Sales Leader

Leads HPE’s Storage Sales strategy in Australia, aligning country execution with...

Location

Australia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or Bachelor’s degree preferred, or equivalent experience
Typically, 10-12+ years’ experience in sales, including success in achieving progressively higher quotas and other sales goals
5+ years’ experience managing high-performing sales teams preferred
Accountability
Active Learning (Inactive)
Active Listening
Assertiveness
Bias
Building Rapport
Buyer Personas

Job Responsibility

Leads HPE’s Storage Sales strategy in Australia, aligning country execution with global vision to accelerate growth and market leadership
Inspires and empowers a high-performing team to exceed ambitious targets while driving profitable outcomes across the Data Services and Storage portfolio
Optimizes resource allocation and organizational structure to enhance market coverage and overall financial performance
Drives a high-impact, acquisition-focused sales culture by engaging C-level executives to understand business priorities and articulate HPE’s differentiated value proposition
Builds trust-based relationships with prospective customers, leading early-stage engagement and opportunity creation at the enterprise level
Enables solution-driven selling by coaching teams to shape competitive technical, financial, and pricing strategies
Collaborates cross-functionally across HPE to deliver seamless, end-to-end customer experiences that maximize value and drive long-term success
Builds and sustains a world-class sales team through strategic talent acquisition, development, and retention
Champions a performance-driven culture with hands-on coaching to accelerate individual growth, remove barriers, and elevate overall sales excellence
Establishes a disciplined sales execution framework by embedding best-practice methodologies across the full sales lifecycle

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

AI Engagement Manager

We are looking for a highly-motivated senior IC who will work with some of Runwa...

Location

United States , New York; San Francisco; Seattle

Salary:

145000.00 - 290000.00 USD / Year

Runway

Expiration Date

Until further notice

Requirements

5+ years of overall experience in customer-facing roles, engaging C-level technical audiences with complex global organizations ideally within tech, finance, or consulting
Have led complex implementations of Generative AI/traditional ML solutions and can drive measurable business outcomes
Ability to work in a fast-paced, dynamic environment and manage multiple priorities with expansive ownership and ruthlessly prioritize
A strong bias towards action and belief that no task is too small for you
Have a track record of rapidly prototyping ideas and a willingness to work iteratively with your customers to deliver the right solution that solves their problem
Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders
High technical aptitude for understanding complex technologies, tools, systems, and issues
Mindset to think creatively and think beyond past checklists and playbooks
Highly resourceful with the ability to create structure and work autonomously amidst ambiguity
Experience with data tooling and BI systems (SQL, BigQuery, Retool, etc)

Job Responsibility

Own and maintain strong relationships with our top partners ensuring long-term alignment and collaboration
Get embedded within accounts to learn and understand their (content) pain points and challenges today, then propose discrete ways in which Runway can solve those challenges
Identify and prototype specific and highly targeted new markets and new opportunities for our products
Develop a deep, functional and technical understanding of our products and future roadmap
Be hands-on in quickly onboarding new partners to our platform and/or API while also supporting their long-term expansion and technical understanding of how to leverage Runway
Provide high-impact feedback to Product, Engineering, and Creative which can in turn improve the product experience for our partners
Analyze, track, and report on the performance of existing partnerships leveraging BI tools and data

Fulltime

Customer Engagement Leader

IKEA

Location:
Australia , Tempe

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 10, 2026

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Customer Engagement Leader

IKEA

Location:Australia , Tempe

Category:-

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:April 10, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
Australia , Tempe

Category:
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Contract Type:
Not provided

Job Posted:
April 10, 2026