Customer Engagement Director EMEA

• Champion a customer-centric culture across the organization and develop capabilities for exceptional customer interaction
• Lead, mentor, and develop high-performing teams responsible for key customer engagement activities, including quoting, order entry, order management, and post-sales support
• Ensure seamless and consistent customer experience throughout the entire lifecycle, from pre-sales information (quotes, pricing, availability) to post-sales order management (order status, order entry, delivery, repair/warranty)
• Optimize customer-facing processes (quotes, orders, inquiries) and drive continuous improvement initiatives to enhance efficiency and quality
• Leverage digital tools and innovative solutions to improve customer engagement and operational performance
• Define, monitor, and report KPIs for customer experience, engagement quality, and process effectiveness
• Collaborate cross-functionally to integrate processes and strengthen customer relationships, supporting growth and retention goals
• Drive customer relationship development strategies to support Belden's growth targets and enhance customer retention and loyalty

• Completed bachelor’s or master’s degree in Business Administration, Engineering, or a related field
• A strong customer-centric mindset with a passion for delivering outstanding customer experiences
• Proven experience in a senior leadership role focused on customer engagement, customer care, or commercial operations
• Demonstrated ability to lead, develop, and inspire high-performing teams
• Strong understanding of customer journey mapping, customer experience best practices, and operational efficiency principles
• Experience with digital transformation initiatives and leveraging technology to enhance customer interactions and streamline processes
• Excellent analytical skills with the ability to establish and interpret KPIs to drive continuous improvement
• Exceptional communication, negotiation, and interpersonal skills, with the ability to collaborate effectively with diverse internal and external stakeholders
• Proficiency in English (written and verbal)

additional languages are a plus

• hybrid and remote work practices where feasible
• flexible working hours
• an employee stock purchase plan
• parental leave benefits
• paid leave for volunteer work in your community
• multiple and frequent training opportunities
• professional talent management and succession planning
• corporate health and well-being initiatives
• a work culture which includes commitment to diversity, equity, inclusion and sustainability