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Customer Engagement Coordinator

https://www.randstad.com Logo

Randstad

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Location:
Australia , Ballarat

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Category:
Sales

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Contract Type:
Not provided

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Salary:

43.75 AUD / Hour
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Job Description:

Randstad is proud to partner with a premier, Ballarat-based client who are seeking a highly organized and system-savvy Customer Engagement Coordinator to join their team in a fast-paced, high-volume environment. In this position, you will serve as a vital link between the facility and the clients. You will be responsible for promoting positive relationships while providing critical administrative support across different functions.

Job Responsibility:

  • System Management: Accurately process new orders, amendments, and cancellations daily using Microsoft Dynamics
  • Client Coordination: Take orders from clients and cross-reference stock availability within the ERP system
  • Financial Administration: Process upfront payments and initiate credit checks for non-account holders
  • Operational Support: Coordinate with internal teams to manage daily order expediting and inventory management
  • Communication: Respond to customer inquiries via phone and email, maintaining a target of 3 minutes per call for general orders

Requirements:

  • ERP Proficiency (Essential): Demonstrated experience with Microsoft Dynamics or a similar ERP system is mandatory
  • previous success in this role depends on high system proficiency
  • Data Accuracy: A commitment to 100% accuracy in data entry and information processing
  • Problem Solving: Proven ability in conflict management and prioritizing workloads to meet strict same-day processing KPIs
  • Communication: Outstanding written and verbal communication skills
  • Desirable: A Certificate in Business Administration or Retail Sales is advantageous but not compulsory
  • Experience with Microsoft Dynamics or similar ERP systems is Mandatory
  • strong communication skills

Nice to have:

A Certificate in Business Administration or Retail Sales is advantageous but not compulsory

What we offer:

Super

Additional Information:

Job Posted:
May 13, 2026

Expiration:
May 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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