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Customer Engagement Consultant

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Capital One

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Location:
United States , Plano

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Category:
Sales

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Contract Type:
Not provided

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Salary:

66700.00 - 76100.00 USD / Year
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Job Description:

The consultant will be responsible for executing outbound contact campaigns through a variety of channels and execute next steps to help meet the client’s needs. The goal of this individual is to execute call campaigns, engage customers to speak further about complex opportunities and take action in real-time.

Job Responsibility:

  • Execute outbound contact campaigns through a variety of channels
  • Execute next steps to help meet the client’s needs
  • Develop subject matter expertise on the Business Cards & Payments product suite
  • Use judgment to identify the appropriate path to embark on with the client
  • Utilize various forms of communication including, but not limited to email, phone and direct mail
  • Develop, manage and maintain relationships with field teams across Business Cards & Payments
  • Work independently and seek out feedback and data to reflect on and improve your own performance
  • Be compliant with all Capital One protocols and client activities
  • Maintain and update the CRM system

Requirements:

  • Bachelor's degree or military experience
  • 1+ years of sales or client management experience
  • A strong interest in sales and desire to continue learning and growing in a sales based environment
  • A proven track record of successful face-to-face or phone based sales and client management experience
  • Drive, focus, independent thinking, and the ability to work autonomously
  • Influential communication skills (both written and verbal), ability to quickly move key decision makers through a change curve via a proactive phone based approach
  • A consultative mindset and the ability to adapt to an ever changing environment
  • Real-time effective utilization of judgment and problem solving skills
What we offer:
  • Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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