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Customer Engagement Consultant

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Capital One

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Location:
United States , Plano

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Category:
Sales

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Contract Type:
Not provided

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Salary:

66700.00 - 76100.00 USD / Year
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Job Description:

Within Capital One’s Business Cards & Payments group, you will find a culture that expects and rewards excellence. We believe in unlocking the power of people and equipping them to do great things! We are looking for like-minded people who can share our passion for success and a high sense of urgency to deliver on customer needs. As a Customer Engagement Consultant, you will play a key role in identifying opportunities and providing direct support to our customers.

Job Responsibility:

  • Execute outbound contact campaigns through a variety of channels and execute next steps to help meet the client’s needs
  • Execute call campaigns, engage customers to speak further about complex opportunities and take action in real-time
  • Develop subject matter expertise on the Business Cards & Payments product suite in order to effectively problem solve, cross-sell or pitch a solution that meets the client’s needs
  • Use judgment to identify the appropriate path to embark on with the client and engage partners or leadership as needed
  • Utilize various forms of communication including, but not limited to email, phone and direct mail
  • Develop, manage and maintain relationships with field teams across Business Cards & Payments
  • Work independently and seek out feedback and data to reflect on and improve your own performance
  • Be compliant with all Capital One protocols and client activities
  • Maintain and update the CRM system

Requirements:

  • Bachelor's degree or military experience
  • 1+ years of sales or client management experience
  • A strong interest in sales and desire to continue learning and growing in a sales based environment
  • A proven track record of successful face-to-face or phone based sales and client management experience
  • Drive, focus, independent thinking, and the ability to work autonomously
  • Influential communication skills (both written and verbal), ability to quickly move key decision makers through a change curve via a proactive phone based approach
  • A consultative mindset and the ability to adapt to an ever changing environment
  • Real-time effective utilization of judgment and problem solving skills
What we offer:
  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • A comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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